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[Bug 1520089] Re: [Toshiba Portégé Z30-B-121] Internet keys not detected after Ubuntu 14.04 updates


Piero, at your earliest convenience, could you please test the latest
upstream kernel available from the very top line at the top of the page
from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release
names are irrelevant for testing, and please do not test the daily
folder)? Install instructions are available at
https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow
additional upstream developers to examine the issue.

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:

Please note, an error to install the kernel does not fit the criteria of

Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Summary changed:

- Internet keys not detected after Ubuntu 14.04 updates
+ [Toshiba Portégé Z30-B-121] Internet keys not detected after Ubuntu 14.04 updates

** Tags added: latest-bios-3.20

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

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  [Toshiba Portégé Z30-B-121] Internet keys not detected after Ubuntu
  14.04 updates

Status in linux package in Ubuntu:

Bug description:
  Most internet keys contain two devices: a storage device and the modem.  Ubuntu 14.04 currently detects only the former. I tried two different internet keys: an Olicard sold by TIM and a Huawei by 3.
  This bug did not affect the first installation: for instance, using the Olicard key, the command "dmesg | grep 0b3c", where 0brc is the vendor's code, correctly returned something like:
  [ ...] usb 1-1: New USB device found, idVendor=0b3c, idProduct=f000
  [ ...] usb 1-1: New USB device found, idVendor=0b3c, idProduct=c005
  and the mobile broadband entry was activated in the network menu. I could actually connect to the wireless WAN. Similarly, an old installation on another computer (HP Pavillon) does everything right.
  Unfortunately, after installing the updates right after the first installation, only the first line is displayed (the one with product code f000 = mass storage), and the mobile broadband menu entry is not activated.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-33-generic 3.19.0-33.38~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-33.38~14.04.1-generic 3.19.8-ckt7
  Uname: Linux 3.19.0-33-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Thu Nov 26 07:48:40 2015
  InstallationDate: Installed on 2015-11-12 (13 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: No upgrade log present (probably fresh install)
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
   /dev/snd/controlC1:  bonatti    1985 F.... pulseaudio
   /dev/snd/controlC0:  bonatti    1985 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=ab93240c-4d5e-48ba-8b22-2ee6ae0f11af
  InstallationDate: Installed on 2015-11-12 (60 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: TOSHIBA PORTEGE Z30-B
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic root=UUID=072e2a7b-732f-46eb-a43b-9bc12fbdeb64 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
   linux-restricted-modules-3.19.0-43-generic N/A
   linux-backports-modules-3.19.0-43-generic  N/A
   linux-firmware                             1.127.19
   0: phy0: Wireless LAN
   	Soft blocked: yes
   	Hard blocked: no
  Tags:  trusty
  Uname: Linux 3.19.0-43-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 04/09/2015
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 3.20
  dmi.board.asset.tag: 0000000000
  dmi.board.name: PORTEGE Z30-B
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.20:bd04/09/2015:svnTOSHIBA:pnPORTEGEZ30-B:pvrPT253E-01U00VIT:rvnTOSHIBA:rnPORTEGEZ30-B:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: PORTEGE Z30-B
  dmi.product.version: PT253E-01U00VIT
  dmi.sys.vendor: TOSHIBA

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