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Message #158132
[Bug 1538710] Re: USB devices do not work after booting with mouse plugged on Dell desktop
Vagner, thank you for reporting this and helping make Ubuntu better.
In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .
If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.
If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ
Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.
If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ
Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.
Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.
Thank you for your understanding.
** Tags added: latest-bios-a08
** Description changed:
- I have a Dell Inspiron 3647 SFF and after updating to Ubuntu 14.04 mouse and keyboard stopped working after boot. They don't work even if I unplug and plug them again.
- However, both devices work if I unplug them before turning the machine on and plug them later, when the system shows the login screen. I noticed that if I keep the keyboard connected and only disconnect the mouse during boot, the keyboard works and after the boot and the mouse works when I connect it.
- I suspect this is the same issue as in bug 1437004 and I posted a new report after advice from the Ubuntu team.
+ After updating to Ubuntu 14.04 (from?) both the mouse and keyboard
+ stopped working after boot. They don't work even if I unplug and plug
+ them again.
+
+ WORKAROUND: I unplug only the mouse before turning the machine on and
+ plug it in when the system shows the login screen.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-76-generic 3.13.0-76.120
ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
Uname: Linux 3.13.0-76-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: vagner 1870 F.... pulseaudio
- /dev/snd/controlC0: vagner 1870 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: vagner 1870 F.... pulseaudio
+ /dev/snd/controlC0: vagner 1870 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jan 27 13:25:51 2016
DistributionChannelDescriptor:
- # This is a distribution channel descriptor
- # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
- canonical-oem-somerville-precise-amd64-20130203-1
+ # This is a distribution channel descriptor
+ # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
+ canonical-oem-somerville-precise-amd64-20130203-1
HibernationDevice: RESUME=UUID=94e7bf44-a8d4-443b-a66e-17568682b7b5
InstallationDate: Installed on 2015-08-13 (167 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. Inspiron 3647
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-76-generic root=UUID=4f8e6988-7f43-49a5-810d-efed9e6d8ee0 ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-76-generic N/A
- linux-backports-modules-3.13.0-76-generic N/A
- linux-firmware 1.127.20
+ linux-restricted-modules-3.13.0-76-generic N/A
+ linux-backports-modules-3.13.0-76-generic N/A
+ linux-firmware 1.127.20
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2016-01-22 (4 days ago)
dmi.bios.date: 06/29/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 02YRK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd06/29/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3647
dmi.sys.vendor: Dell Inc.
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
** Tags added: regression-release
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1538710
Title:
USB devices do not work after booting with mouse plugged on Dell
desktop
Status in linux package in Ubuntu:
Incomplete
Bug description:
After updating to Ubuntu 14.04 (from?) both the mouse and keyboard
stopped working after boot. They don't work even if I unplug and plug
them again.
WORKAROUND: I unplug only the mouse before turning the machine on and
plug it in when the system shows the login screen.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-76-generic 3.13.0-76.120
ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
Uname: Linux 3.13.0-76-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: vagner 1870 F.... pulseaudio
/dev/snd/controlC0: vagner 1870 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jan 27 13:25:51 2016
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-precise-amd64-20130203-1
HibernationDevice: RESUME=UUID=94e7bf44-a8d4-443b-a66e-17568682b7b5
InstallationDate: Installed on 2015-08-13 (167 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. Inspiron 3647
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-76-generic root=UUID=4f8e6988-7f43-49a5-810d-efed9e6d8ee0 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-76-generic N/A
linux-backports-modules-3.13.0-76-generic N/A
linux-firmware 1.127.20
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2016-01-22 (4 days ago)
dmi.bios.date: 06/29/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 02YRK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd06/29/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3647
dmi.sys.vendor: Dell Inc.
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References
