← Back to team overview

kernel-packages team mailing list archive

  1. kernel-packages team
  2. Mailing list archive
  3. Message #158397

[Bug 1539852] [NEW] Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects dozen

  Thread Previous • Date Previous • • Thread Next 
Public bug reported:

Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects
dozen which is probably all bluetooth devices on this floor of this
apartment house.

I have no idea what Bluetooth chipset I have, the only information I
found with googling and various system information tools is "realtek". I
am hoping that either Apport includes that information or you could tell
me how do I dig out that information.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.3.0-7-generic 4.3.0-7.18
ProcVersionSignature: Ubuntu 4.3.0-7.18-generic 4.3.3
Uname: Linux 4.3.0-7-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.19.4-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  mikaela    1961 F.... pulseaudio
 /dev/snd/controlC1:  mikaela    1961 F.... pulseaudio
CurrentDesktop: MATE
Date: Sat Jan 30 09:38:26 2016
HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
InstallationDate: Installed on 2015-12-12 (48 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
 Bus 001 Device 002: ID 13d3:3414 IMC Networks 
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X550JX
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-7-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
RelatedPackageVersions:
 linux-restricted-modules-4.3.0-7-generic N/A
 linux-backports-modules-4.3.0-7-generic  N/A
 linux-firmware                           1.155
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/31/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550JX.209
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550JX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.209:bd10/31/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bluetooth xenial

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1539852

Title:
  Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects
  dozen

Status in linux package in Ubuntu:
  New

Bug description:
  Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects
  dozen which is probably all bluetooth devices on this floor of this
  apartment house.

  I have no idea what Bluetooth chipset I have, the only information I
  found with googling and various system information tools is "realtek".
  I am hoping that either Apport includes that information or you could
  tell me how do I dig out that information.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-7-generic 4.3.0-7.18
  ProcVersionSignature: Ubuntu 4.3.0-7.18-generic 4.3.3
  Uname: Linux 4.3.0-7-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.4-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mikaela    1961 F.... pulseaudio
   /dev/snd/controlC1:  mikaela    1961 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Sat Jan 30 09:38:26 2016
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (48 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 13d3:3414 IMC Networks 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-7-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
   linux-restricted-modules-4.3.0-7-generic N/A
   linux-backports-modules-4.3.0-7-generic  N/A
   linux-firmware                           1.155
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/31/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.209
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.209:bd10/31/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1539852/+subscriptions

Follow ups

  Thread Previous • Date Previous • • Thread Next