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[Bug 1539852] Re: Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects dozen

 

Mikaela Suomalainen, thank you for reporting this and helping make
Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bluetooth
** Tags added: latest-bios-209

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1539852

Title:
  Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects
  dozen

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu detects no bluetooth devices, Windows 10 on same laptop detects
  dozen which is probably all bluetooth devices on this floor of this
  apartment house.

  I have no idea what Bluetooth chipset I have, the only information I
  found with googling and various system information tools is "realtek".
  I am hoping that either Apport includes that information or you could
  tell me how do I dig out that information.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-7-generic 4.3.0-7.18
  ProcVersionSignature: Ubuntu 4.3.0-7.18-generic 4.3.3
  Uname: Linux 4.3.0-7-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.4-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mikaela    1961 F.... pulseaudio
   /dev/snd/controlC1:  mikaela    1961 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Sat Jan 30 09:38:26 2016
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (48 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 13d3:3414 IMC Networks 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-7-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
   linux-restricted-modules-4.3.0-7-generic N/A
   linux-backports-modules-4.3.0-7-generic  N/A
   linux-firmware                           1.155
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/31/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.209
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.209:bd10/31/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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