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[Bug 1543381] Re: Brother Scanner do not work when USB ports are set to XHCI

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Laurent Dinclaux <1543381@xxxxxxxxxxxxxxxxxx>
Date: Tue, 09 Feb 2016 03:02:07 -0000
Reply-to: Bug 1543381 <1543381@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  I own a Brother DCP-357C all-in-one printer and scanner.
  
  When the default mode for XHCI is set (smart auto) or if I set it to
  ENABLED, I can print on my printer but cannot scan.
  
  If I disable the XHCI mode, I can print and scan but I can't enjoy USB
  3.0 Superspeed transfers to my USB 3.0 drives and pen drive.
  
  The printer is connected using an USB2 cable. I tried a USB2 Hub with no
  success either.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-27-generic 4.2.0-27.32
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  Uname: Linux 4.2.0-27-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lox        2944 F.... pulseaudio
   /dev/snd/controlC0:  lox        2944 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Feb  9 12:09:48 2016
  HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
  InstallationDate: Installed on 2015-06-18 (235 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: ASUSTeK COMPUTER INC. N551JK
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  SourcePackage: linux
  UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
  dmi.bios.date: 10/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N551JK.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N551JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N551JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
+ --- 
+ ApportVersion: 2.19.1-0ubuntu5
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  lox        3057 F.... pulseaudio
+  /dev/snd/controlC0:  lox        3057 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 15.10
+ HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
+ InstallationDate: Installed on 2015-06-18 (235 days ago)
+ InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
+ MachineType: ASUSTeK COMPUTER INC. N551JK
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
+ RelatedPackageVersions:
+  linux-restricted-modules-4.2.0-27-generic N/A
+  linux-backports-modules-4.2.0-27-generic  N/A
+  linux-firmware                            1.149.3
+ Tags:  wily
+ Uname: Linux 4.2.0-27-generic x86_64
+ UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
+ UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/06/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: N551JK.203
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: N551JK
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: N551JK
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1543381/+attachment/4567428/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1543381

Title:
  Brother Scanner do not work when USB ports are set to XHCI

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I own a Brother DCP-357C all-in-one printer and scanner.

  When the default mode for XHCI is set (smart auto) or if I set it to
  ENABLED, I can print on my printer but cannot scan.

  If I disable the XHCI mode, I can print and scan but I can't enjoy USB
  3.0 Superspeed transfers to my USB 3.0 drives and pen drive.

  The printer is connected using an USB2 cable. I tried a USB2 Hub with
  no success either.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-27-generic 4.2.0-27.32
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  Uname: Linux 4.2.0-27-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lox        2944 F.... pulseaudio
   /dev/snd/controlC0:  lox        2944 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Feb  9 12:09:48 2016
  HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
  InstallationDate: Installed on 2015-06-18 (235 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: ASUSTeK COMPUTER INC. N551JK
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  SourcePackage: linux
  UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
  dmi.bios.date: 10/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N551JK.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N551JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N551JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  --- 
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lox        3057 F.... pulseaudio
   /dev/snd/controlC0:  lox        3057 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.10
  HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
  InstallationDate: Installed on 2015-06-18 (235 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: ASUSTeK COMPUTER INC. N551JK
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  Tags:  wily
  Uname: Linux 4.2.0-27-generic x86_64
  UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
  UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N551JK.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N551JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N551JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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References

[Bug 1543381] [NEW] Brother Scanner do not work when USB ports are set to XHCI
From: Laurent Dinclaux, 2016-02-09