kernel-packages team mailing list archive

[Laurent Dinclaux <1543381@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I own a Brother DCP-357C all-in-one printer and scanner.

When the default mode for XHCI is set (smart auto) or if I set it to
ENABLED, I can print on my printer but cannot scan.

If I disable the XHCI mode, I can print and scan but I can't enjoy USB
3.0 Superspeed transfers to my USB 3.0 drives and pen drive.

The printer is connected using an USB2 cable. I tried a USB2 Hub with no
success either.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-27-generic 4.2.0-27.32
ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
Uname: Linux 4.2.0-27-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  lox        2944 F.... pulseaudio
 /dev/snd/controlC0:  lox        2944 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Feb  9 12:09:48 2016
HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
InstallationDate: Installed on 2015-06-18 (235 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: ASUSTeK COMPUTER INC. N551JK
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-27-generic N/A
 linux-backports-modules-4.2.0-27-generic  N/A
 linux-firmware                            1.149.3
SourcePackage: linux
UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
dmi.bios.date: 10/06/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N551JK.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N551JK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N551JK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1543381

Title:
  Brother Scanner do not work when USB ports are set to XHCI

Status in linux package in Ubuntu:
  New

Bug description:
  I own a Brother DCP-357C all-in-one printer and scanner.

  When the default mode for XHCI is set (smart auto) or if I set it to
  ENABLED, I can print on my printer but cannot scan.

  If I disable the XHCI mode, I can print and scan but I can't enjoy USB
  3.0 Superspeed transfers to my USB 3.0 drives and pen drive.

  The printer is connected using an USB2 cable. I tried a USB2 Hub with
  no success either.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-27-generic 4.2.0-27.32
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  Uname: Linux 4.2.0-27-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lox        2944 F.... pulseaudio
   /dev/snd/controlC0:  lox        2944 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Feb  9 12:09:48 2016
  HibernationDevice: RESUME=UUID=d4dd2b2d-a2ce-44fe-85a4-5b3856835f7b
  InstallationDate: Installed on 2015-06-18 (235 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: ASUSTeK COMPUTER INC. N551JK
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro noprompt persistent quiet splash acpi_osi= acpi_backlight=vendor vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  SourcePackage: linux
  UpgradeStatus: Upgraded to wily on 2016-01-18 (21 days ago)
  dmi.bios.date: 10/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N551JK.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N551JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JK.203:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N551JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1543381/+subscriptions