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[Bug 1545357] Re: Canon MX870 queued not printing in Ubuntu 14.04 after 3.13.0-68-generic

 

Famous Man, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-support/product
/latitude-6430u-ultrabook/drivers/advanced an update to your computer's
buggy and outdated BIOS is available (A10). If you update to this
following https://help.ubuntu.com/community/BIOSUpdate does it change
anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-a10

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1545357

Title:
  Canon MX870 queued not printing in Ubuntu 14.04 after
  3.13.0-68-generic

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  My Canon MX870 was printing ok in Ubuntu 14.04 till maintenance
  install of kernels after 3.13.0-68-generic.

  I'm currently running kernel 3.13.0-74-generic and if I want to print
  I have to reboot and select 3.13.0-68-generic.

  When I start a print in later kernels with the bug,  the Printer
  Status shows "Processing" but the printer is not responding.

  delubu@Dell-Latitude-6430U:~$ uname -r
  3.13.0-74-generic

  delubu@Dell-Latitude-6430U:~$ lsb_release -a
  No LSB modules are available.
  Distributor ID:	Ubuntu
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04
  Codename:	trusty

  Any ideas how I can proceed with this

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-77-generic 3.13.0-77.121
  ProcVersionSignature: Ubuntu 3.13.0-77.121-generic 3.13.11-ckt32
  Uname: Linux 3.13.0-77-generic i686
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  delubu     2052 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Feb 14 10:55:43 2016
  HibernationDevice: RESUME=UUID=0f2f62b0-0d14-471d-9f52-382adef60a93
  InstallationDate: Installed on 2015-01-08 (401 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  MachineType: Dell Inc. Latitude 6430U
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-77-generic root=UUID=3e063b29-4e47-4f9c-bc95-18f07e91104b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-77-generic N/A
   linux-backports-modules-3.13.0-77-generic  N/A
   linux-firmware                             1.127.20
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/01/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A04
  dmi.board.name: 0JCV3H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A02
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA04:bd02/01/2013:svnDellInc.:pnLatitude6430U:pvr01:rvnDellInc.:rn0JCV3H:rvrA02:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude 6430U
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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