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Message #16322
[Bug 1227833] Re: No Driver - SIIG USB 2.0 to VGA Pro
apport information
** Tags added: apport-collected saucy
** Description changed:
My laptop is a Dell Studio 1737/0P792H, BIOS A09 04/14/2011.
With the goal of extending my laptop to support two external monitors
(instead of one), today I purchased a USB to VGA adapter:
SIIG USB 2.0 to VGA PRO (JU-VG0012-S1)
http://www.siig.com/usb-2-0-to-vga-pro.html
This USB VGA adapter doesn't seem to work at all. Right now, it is
plugged into a monitor that is powered on and I have the USB cable
connected to both the device and my laptop, but the Laptop is acting
like the device isn't there and Ubuntu's Display-Setting-Confg-Utility
is unable to detect the external monitor. This issue persists reboots.
A Little Background (reason for purchasing):
You'd think this laptop alone would already support two monitors,
because it has both HDMI and VGA ports. However, I've confirmed that
its built-in video card (and driver) only have the ability to display to
one of these ports at a time; they're mutually exclusive. Ubuntu's
Display settings utility does show the two monitors when I have both
ports plugged up, but any attempts to display, to both, fails with a
dialogs that weirdly flows down my screen while Ubuntu tries to
automatically attempt to make it work at numerous resolutions. This is
why I purchased the SIIG USB 2.0 to VGA Pro. I thought it would have its
own little video card built-in, and give me what my laptop's own video
card lacked. I realize that USB will be slower, but that's not a concern
for the simple business application that I intend to display on a 3rd
monitor.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-30-generic 3.8.0-30.44
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
Uname: Linux 3.8.0-30-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: lonnie 2028 F.... pulseaudio
/dev/snd/pcmC0D0p: lonnie 2028 F...m pulseaudio
Date: Thu Sep 19 13:10:00 2013
HibernationDevice: RESUME=UUID=22488e01-19fd-4a14-a063-f03cf6e74e20
InstallationDate: Installed on 2013-09-06 (13 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Dell Inc. Studio 1737
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB:
0 inteldrmfb
1 udldrmfb
2 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=80dbf53e-11d0-4d0d-a7fa-d511aecdd24b ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.8.0-30-generic N/A
linux-backports-modules-3.8.0-30-generic N/A
linux-firmware 1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0P792H
dmi.board.vendor: Dell Inc.
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A09
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
dmi.product.name: Studio 1737
dmi.product.version: A09
dmi.sys.vendor: Dell Inc.
+ ---
+ ApportVersion: 2.12.2-0ubuntu1
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: ubuntu 2802 F.... pulseaudio
+ ubuntu 4748 F.... pulseaudio
+ /dev/snd/controlC1: ubuntu 4748 F.... pulseaudio
+ CasperVersion: 1.336
+ DistroRelease: Ubuntu 13.10
+ IwConfig:
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
+ LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130919)
+ MachineType: Dell Inc. Studio 1737
+ MarkForUpload: True
+ Package: linux (not installed)
+ ProcEnviron:
+ LANGUAGE=en_US
+ TERM=xterm
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB:
+ 0 inteldrmfb
+ 1 udldrmfb
+ ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
+ ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
+ PulseList:
+ Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
+ No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-3.11.0-7-generic N/A
+ linux-backports-modules-3.11.0-7-generic N/A
+ linux-firmware 1.114
+ RfKill:
+
+ Tags: saucy
+ Uname: Linux 3.11.0-7-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ dmi.bios.date: 04/14/2011
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A09
+ dmi.board.name: 0P792H
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A09
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Inc.
+ dmi.chassis.version: A09
+ dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
+ dmi.product.name: Studio 1737
+ dmi.product.version: A09
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1227833/+attachment/3830606/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1227833
Title:
No Driver - SIIG USB 2.0 to VGA Pro
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
My laptop is a Dell Studio 1737/0P792H, BIOS A09 04/14/2011.
With the goal of extending my laptop to support two external monitors
(instead of one), today I purchased a USB to VGA adapter:
SIIG USB 2.0 to VGA PRO (JU-VG0012-S1)
http://www.siig.com/usb-2-0-to-vga-pro.html
This USB VGA adapter doesn't seem to work at all. Right now, it is
plugged into a monitor that is powered on and I have the USB cable
connected to both the device and my laptop, but the Laptop is acting
like the device isn't there and Ubuntu's Display-Setting-Confg-Utility
is unable to detect the external monitor. This issue persists reboots.
A Little Background (reason for purchasing):
You'd think this laptop alone would already support two monitors,
because it has both HDMI and VGA ports. However, I've confirmed that
its built-in video card (and driver) only have the ability to display
to one of these ports at a time; they're mutually exclusive. Ubuntu's
Display settings utility does show the two monitors when I have both
ports plugged up, but any attempts to display, to both, fails with a
dialogs that weirdly flows down my screen while Ubuntu tries to
automatically attempt to make it work at numerous resolutions. This is
why I purchased the SIIG USB 2.0 to VGA Pro. I thought it would have
its own little video card built-in, and give me what my laptop's own
video card lacked. I realize that USB will be slower, but that's not a
concern for the simple business application that I intend to display
on a 3rd monitor.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-30-generic 3.8.0-30.44
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
Uname: Linux 3.8.0-30-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: lonnie 2028 F.... pulseaudio
/dev/snd/pcmC0D0p: lonnie 2028 F...m pulseaudio
Date: Thu Sep 19 13:10:00 2013
HibernationDevice: RESUME=UUID=22488e01-19fd-4a14-a063-f03cf6e74e20
InstallationDate: Installed on 2013-09-06 (13 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Dell Inc. Studio 1737
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB:
0 inteldrmfb
1 udldrmfb
2 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=80dbf53e-11d0-4d0d-a7fa-d511aecdd24b ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.8.0-30-generic N/A
linux-backports-modules-3.8.0-30-generic N/A
linux-firmware 1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0P792H
dmi.board.vendor: Dell Inc.
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A09
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
dmi.product.name: Studio 1737
dmi.product.version: A09
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.12.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2802 F.... pulseaudio
ubuntu 4748 F.... pulseaudio
/dev/snd/controlC1: ubuntu 4748 F.... pulseaudio
CasperVersion: 1.336
DistroRelease: Ubuntu 13.10
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130919)
MachineType: Dell Inc. Studio 1737
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB:
0 inteldrmfb
1 udldrmfb
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.11.0-7-generic N/A
linux-backports-modules-3.11.0-7-generic N/A
linux-firmware 1.114
RfKill:
Tags: saucy
Uname: Linux 3.11.0-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 04/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0P792H
dmi.board.vendor: Dell Inc.
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A09
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
dmi.product.name: Studio 1737
dmi.product.version: A09
dmi.sys.vendor: Dell Inc.
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References
