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[Lonnie Lee Best <1227833@xxxxxxxxxxxxxxxxxx>]

apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1227833/+attachment/3830615/+files/UdevDb.txt

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https://bugs.launchpad.net/bugs/1227833

Title:
  No Driver - SIIG USB 2.0 to VGA Pro

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  My laptop is a Dell Studio 1737/0P792H, BIOS A09 04/14/2011.

  With the goal of extending my laptop to support two external monitors
  (instead of one), today I purchased a USB to VGA adapter:

  SIIG USB 2.0 to VGA PRO (JU-VG0012-S1)
  http://www.siig.com/usb-2-0-to-vga-pro.html

  This USB VGA adapter doesn't seem to work at all. Right now, it is
  plugged into a monitor that is powered on and I have the USB cable
  connected to both the device and my laptop, but the Laptop is acting
  like the device isn't there and Ubuntu's Display-Setting-Confg-Utility
  is unable to detect the external monitor. This issue persists reboots.

  A Little Background (reason for purchasing):

  You'd think this laptop alone would already support two monitors,
  because it has both  HDMI and VGA ports. However, I've confirmed that
  its built-in video card (and driver) only have the ability to display
  to one of these ports at a time; they're mutually exclusive. Ubuntu's
  Display settings utility does show the two monitors when I have both
  ports plugged up, but any attempts to display, to both, fails with a
  dialogs that weirdly flows down my screen while Ubuntu tries to
  automatically attempt to make it work at numerous resolutions. This is
  why I purchased the SIIG USB 2.0 to VGA Pro. I thought it would have
  its own little video card built-in, and give me what my laptop's own
  video card lacked. I realize that USB will be slower, but that's not a
  concern for the simple business application that I intend to display
  on a 3rd monitor.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-30-generic 3.8.0-30.44
  ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
  Uname: Linux 3.8.0-30-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  lonnie     2028 F.... pulseaudio
   /dev/snd/pcmC0D0p:   lonnie     2028 F...m pulseaudio
  Date: Thu Sep 19 13:10:00 2013
  HibernationDevice: RESUME=UUID=22488e01-19fd-4a14-a063-f03cf6e74e20
  InstallationDate: Installed on 2013-09-06 (13 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Dell Inc. Studio 1737
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   0 inteldrmfb
   1 udldrmfb
   2 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=80dbf53e-11d0-4d0d-a7fa-d511aecdd24b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-30-generic N/A
   linux-backports-modules-3.8.0-30-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/14/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0P792H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A09
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A09
  dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
  dmi.product.name: Studio 1737
  dmi.product.version: A09
  dmi.sys.vendor: Dell Inc.
  --- 
  ApportVersion: 2.12.2-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2802 F.... pulseaudio
                        ubuntu     4748 F.... pulseaudio
   /dev/snd/controlC1:  ubuntu     4748 F.... pulseaudio
  CasperVersion: 1.336
  DistroRelease: Ubuntu 13.10
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130919)
  MachineType: Dell Inc. Studio 1737
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   0 inteldrmfb
   1 udldrmfb
  ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-7-generic N/A
   linux-backports-modules-3.11.0-7-generic  N/A
   linux-firmware                            1.114
  RfKill:
   
  Tags:  saucy
  Uname: Linux 3.11.0-7-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 04/14/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0P792H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A09
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A09
  dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/14/2011:svnDellInc.:pnStudio1737:pvrA09:rvnDellInc.:rn0P792H:rvrA09:cvnDellInc.:ct8:cvrA09:
  dmi.product.name: Studio 1737
  dmi.product.version: A09
  dmi.sys.vendor: Dell Inc.

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