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[Bug 1551357] Re: Shell Gnome crash when primary display is HDMI and lock screen.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Guiu <guiu@mateu.email>
Date: Tue, 01 Mar 2016 11:26:49 -0000
Reply-to: Bug 1551357 <1551357@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  Hi,
  
  I have the following issue:
  
  When the additional display (connected by HDMI) is the primary, after I
  blocked session the Gnome Shell is broken. I need restart Gnome Shell
  and apply display configuration for establish the initial configuration.
  When Gnome Shell is broked, the extension Panel-Docklet (v18) didn't
  work correctly.
  
  If I only use the laptop display, the issue doesn't appear.
  
  In the syslog I can see this issue recursively:
  
  [drm:gen8_irq_handler [i915_bpo]] *ERROR* The master control interrupt
  lied (SDE)!
  
  I'm not an linux expert and I don't know how I can see more logs. I can
  do screenshots and send it to you if it can help you.
  
  More system details:
  Toshiba Tecra
  
  Ubuntu:
    Distributor ID:	Ubuntu
    Description:	Ubuntu 14.04.4 LTS
    Release:	14.04
    Codename:	trusty
  
  Gnome:
    GNOME Shell 3.10.4
  
  Uname:
    Linux guiu-ubuntu 3.19.0-51-generic #58~14.04.1-Ubuntu SMP Fri Feb 26 22:02:58 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
  
  xrandr
    Screen 0: minimum 8 x 8, current 3520 x 1080, maximum 32767 x 32767
    eDP1 connected 1600x900+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
       1600x900       60.0*+
       1440x900       59.9  
       1360x768       59.8     60.0  
       1152x864       60.0  
       1024x768       60.0  
       800x600        60.3     56.2  
       640x480        59.9  
    DP1 disconnected (normal left inverted right x axis y axis)
    DP2 disconnected (normal left inverted right x axis y axis)
    HDMI1 disconnected (normal left inverted right x axis y axis)
    HDMI2 connected primary 1920x1080+1600+0 (normal left inverted right x axis y axis) 477mm x 268mm
       1920x1080      60.0*+
       1600x900       60.0  
       1280x1024      75.0     60.0  
       1152x864       75.0  
       1024x768       75.1     60.0  
       800x600        75.0     60.3  
       640x480        75.0     60.0  
       720x400        70.1  
    VIRTUAL1 disconnected (normal left inverted right x axis y axis)
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/pcmC1D0p:   guiu       2506 F...m pulseaudio
+  /dev/snd/controlC1:  guiu       2506 F.... pulseaudio
+  /dev/snd/controlC0:  guiu       2506 F.... pulseaudio
+ CurrentDesktop: GNOME
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=92018923-030a-4ebd-8935-7e494bbbea03
+ InstallationDate: Installed on 2016-02-01 (28 days ago)
+ InstallationMedia: Ubuntu-GNOME 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
+ MachineType: TOSHIBA TECRA Z40-B
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=ca_ES.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=243e6795-b174-464f-802c-55e25e977312 ro quiet splash resume=/dev/sda6 vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
+ RelatedPackageVersions:
+  linux-restricted-modules-3.19.0-51-generic N/A
+  linux-backports-modules-3.19.0-51-generic  N/A
+  linux-firmware                             1.127.20
+ Tags:  trusty
+ Uname: Linux 3.19.0-51-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 06/26/2015
+ dmi.bios.vendor: TOSHIBA
+ dmi.bios.version: Version 3.40
+ dmi.board.asset.tag: 0000000000
+ dmi.board.name: TECRA Z40-B
+ dmi.board.vendor: TOSHIBA
+ dmi.board.version: Version A0
+ dmi.chassis.asset.tag: 0000000000
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: TOSHIBA
+ dmi.chassis.version: Version 1.0
+ dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.40:bd06/26/2015:svnTOSHIBA:pnTECRAZ40-B:pvrPT45FE-01Q010CE:rvnTOSHIBA:rnTECRAZ40-B:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
+ dmi.product.name: TECRA Z40-B
+ dmi.product.version: PT45FE-01Q010CE
+ dmi.sys.vendor: TOSHIBA

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1551357/+attachment/4585399/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1551357

Title:
  Shell Gnome crash when primary display is HDMI and lock screen.

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Hi,

  I have the following issue:

  When the additional display (connected by HDMI) is the primary, after
  I blocked session the Gnome Shell is broken. I need restart Gnome
  Shell and apply display configuration for establish the initial
  configuration. When Gnome Shell is broked, the extension Panel-Docklet
  (v18) didn't work correctly.

  If I only use the laptop display, the issue doesn't appear.

  In the syslog I can see this issue recursively:

  [drm:gen8_irq_handler [i915_bpo]] *ERROR* The master control interrupt
  lied (SDE)!

  I'm not an linux expert and I don't know how I can see more logs. I
  can do screenshots and send it to you if it can help you.

  More system details:
  Toshiba Tecra

  Ubuntu:
    Distributor ID:	Ubuntu
    Description:	Ubuntu 14.04.4 LTS
    Release:	14.04
    Codename:	trusty

  Gnome:
    GNOME Shell 3.10.4

  Uname:
    Linux guiu-ubuntu 3.19.0-51-generic #58~14.04.1-Ubuntu SMP Fri Feb 26 22:02:58 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

  xrandr
    Screen 0: minimum 8 x 8, current 3520 x 1080, maximum 32767 x 32767
    eDP1 connected 1600x900+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
       1600x900       60.0*+
       1440x900       59.9  
       1360x768       59.8     60.0  
       1152x864       60.0  
       1024x768       60.0  
       800x600        60.3     56.2  
       640x480        59.9  
    DP1 disconnected (normal left inverted right x axis y axis)
    DP2 disconnected (normal left inverted right x axis y axis)
    HDMI1 disconnected (normal left inverted right x axis y axis)
    HDMI2 connected primary 1920x1080+1600+0 (normal left inverted right x axis y axis) 477mm x 268mm
       1920x1080      60.0*+
       1600x900       60.0  
       1280x1024      75.0     60.0  
       1152x864       75.0  
       1024x768       75.1     60.0  
       800x600        75.0     60.3  
       640x480        75.0     60.0  
       720x400        70.1  
    VIRTUAL1 disconnected (normal left inverted right x axis y axis)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0p:   guiu       2506 F...m pulseaudio
   /dev/snd/controlC1:  guiu       2506 F.... pulseaudio
   /dev/snd/controlC0:  guiu       2506 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=92018923-030a-4ebd-8935-7e494bbbea03
  InstallationDate: Installed on 2016-02-01 (28 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: TOSHIBA TECRA Z40-B
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=ca_ES.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=243e6795-b174-464f-802c-55e25e977312 ro quiet splash resume=/dev/sda6 vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-51-generic N/A
   linux-backports-modules-3.19.0-51-generic  N/A
   linux-firmware                             1.127.20
  Tags:  trusty
  Uname: Linux 3.19.0-51-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 06/26/2015
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 3.40
  dmi.board.asset.tag: 0000000000
  dmi.board.name: TECRA Z40-B
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.40:bd06/26/2015:svnTOSHIBA:pnTECRAZ40-B:pvrPT45FE-01Q010CE:rvnTOSHIBA:rnTECRAZ40-B:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: TECRA Z40-B
  dmi.product.version: PT45FE-01Q010CE
  dmi.sys.vendor: TOSHIBA

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References

[Bug 1551357] [NEW] Shell Gnome crash when primary display is HDMI and lock screen.
From: Guiu, 2016-02-29