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[Bug 1541496] Re: Synaptics Touchpad does not work on C15b notebook

 

Evy Karavatselou, As per
http://www.asipartner.com/Support/TechnicalSupport/tabid/425/Default.aspx
an update to your computer's buggy, insecure, and outdated BIOS is
available (702). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-702

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https://bugs.launchpad.net/bugs/1541496

Title:
  Synaptics Touchpad does not work on C15b notebook

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  After installing Ubuntu 14.04 LTS (Description:	Ubuntu 14.04.3 LTS, Release:	14.04) 
  on my Pegatron C15b notebook, the touchpad does not work. This is a dual-boot system, with Windows 10. On Windows 10, the Touchpad works fine. 
  I am also attaching a list of the devices, acquired via cat /proc/bus/input/devices > ~/devices
  Thank you in advance,
  Evy Karavatselou

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-49-generic 3.19.0-49.55~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-49.55~14.04.1-generic 3.19.8-ckt12
  Uname: Linux 3.19.0-49-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Feb  3 18:39:57 2016
  InstallationDate: Installed on 2015-11-28 (67 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: Upgraded to trusty on 2016-02-02 (0 days ago)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  evy        1991 F.... pulseaudio
   /dev/snd/controlC0:  evy        1991 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=fde56f96-3316-49fe-938e-7b6cf461984a
  InstallationDate: Installed on 2015-11-28 (99 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: PEGATRON CORPORATION C15B
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=140b6e5c-90b9-485b-930a-bd1bc953c21d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-51-generic N/A
   linux-backports-modules-3.19.0-51-generic  N/A
   linux-firmware                             1.127.20
  Tags:  trusty
  Uname: Linux 3.19.0-51-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2016-02-02 (33 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 03/18/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: C15B.616
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: C15B
  dmi.board.vendor: PEGATRON CORPORATION
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: PEGATRON Computer Inc.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.616:bd03/18/2014:svnPEGATRONCORPORATION:pnC15B:pvr1.0:rvnPEGATRONCORPORATION:rnC15B:rvr1.0:cvnPEGATRONComputerInc.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: C15B
  dmi.product.version: 1.0
  dmi.sys.vendor: PEGATRON CORPORATION

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