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Message #165870
[Bug 1551357] Re: Shell Gnome crash when primary display is HDMI and lock screen.
Hi Christopher,
No, there aren't a crash file in /var/crash after issue. Sorry :(
Also, no appeared any message in the display that infored that GNOME has crashed.
Thank you.
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https://bugs.launchpad.net/bugs/1551357
Title:
Shell Gnome crash when primary display is HDMI and lock screen.
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi,
I have the following issue:
When the additional display (connected by HDMI) is the primary, after
I blocked session the Gnome Shell is broken. I need restart Gnome
Shell and apply display configuration for establish the initial
configuration. When Gnome Shell is broked, the extension Panel-Docklet
(v18) didn't work correctly.
If I only use the laptop display, the issue doesn't appear.
In the syslog I can see this issue recursively:
[drm:gen8_irq_handler [i915_bpo]] *ERROR* The master control interrupt
lied (SDE)!
I'm not an linux expert and I don't know how I can see more logs. I
can do screenshots and send it to you if it can help you.
More system details:
Toshiba Tecra
Ubuntu:
Distributor ID: Ubuntu
Description: Ubuntu 14.04.4 LTS
Release: 14.04
Codename: trusty
Gnome:
GNOME Shell 3.10.4
Uname:
Linux guiu-ubuntu 3.19.0-51-generic #58~14.04.1-Ubuntu SMP Fri Feb 26 22:02:58 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
xrandr
Screen 0: minimum 8 x 8, current 3520 x 1080, maximum 32767 x 32767
eDP1 connected 1600x900+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
1600x900 60.0*+
1440x900 59.9
1360x768 59.8 60.0
1152x864 60.0
1024x768 60.0
800x600 60.3 56.2
640x480 59.9
DP1 disconnected (normal left inverted right x axis y axis)
DP2 disconnected (normal left inverted right x axis y axis)
HDMI1 disconnected (normal left inverted right x axis y axis)
HDMI2 connected primary 1920x1080+1600+0 (normal left inverted right x axis y axis) 477mm x 268mm
1920x1080 60.0*+
1600x900 60.0
1280x1024 75.0 60.0
1152x864 75.0
1024x768 75.1 60.0
800x600 75.0 60.3
640x480 75.0 60.0
720x400 70.1
VIRTUAL1 disconnected (normal left inverted right x axis y axis)
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC1D0p: guiu 2506 F...m pulseaudio
/dev/snd/controlC1: guiu 2506 F.... pulseaudio
/dev/snd/controlC0: guiu 2506 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=92018923-030a-4ebd-8935-7e494bbbea03
InstallationDate: Installed on 2016-02-01 (28 days ago)
InstallationMedia: Ubuntu-GNOME 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: TOSHIBA TECRA Z40-B
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ca_ES.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=243e6795-b174-464f-802c-55e25e977312 ro quiet splash resume=/dev/sda6 vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
RelatedPackageVersions:
linux-restricted-modules-3.19.0-51-generic N/A
linux-backports-modules-3.19.0-51-generic N/A
linux-firmware 1.127.20
Tags: trusty
Uname: Linux 3.19.0-51-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/26/2015
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 3.40
dmi.board.asset.tag: 0000000000
dmi.board.name: TECRA Z40-B
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.40:bd06/26/2015:svnTOSHIBA:pnTECRAZ40-B:pvrPT45FE-01Q010CE:rvnTOSHIBA:rnTECRAZ40-B:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: TECRA Z40-B
dmi.product.version: PT45FE-01Q010CE
dmi.sys.vendor: TOSHIBA
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