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[Bug 1541496] Re: Synaptics Touchpad does not work on C15b notebook

 

Evy Karavatselou, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically
requested to do so.

Once testing of the latest upstream kernel is complete, please mark this
report Status Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bios-outdated-702
** Tags added: latest-bios-702

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1541496

Title:
  Synaptics Touchpad does not work on C15b notebook

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  After installing Ubuntu 14.04 LTS (Description:	Ubuntu 14.04.3 LTS, Release:	14.04) 
  on my Pegatron C15b notebook, the touchpad does not work. This is a dual-boot system, with Windows 10. On Windows 10, the Touchpad works fine. 
  I am also attaching a list of the devices, acquired via cat /proc/bus/input/devices > ~/devices
  Thank you in advance,
  Evy Karavatselou

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-49-generic 3.19.0-49.55~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-49.55~14.04.1-generic 3.19.8-ckt12
  Uname: Linux 3.19.0-49-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Feb  3 18:39:57 2016
  InstallationDate: Installed on 2015-11-28 (67 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: Upgraded to trusty on 2016-02-02 (0 days ago)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  evy        1991 F.... pulseaudio
   /dev/snd/controlC0:  evy        1991 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=fde56f96-3316-49fe-938e-7b6cf461984a
  InstallationDate: Installed on 2015-11-28 (99 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: PEGATRON CORPORATION C15B
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=140b6e5c-90b9-485b-930a-bd1bc953c21d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-51-generic N/A
   linux-backports-modules-3.19.0-51-generic  N/A
   linux-firmware                             1.127.20
  Tags:  trusty
  Uname: Linux 3.19.0-51-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2016-02-02 (33 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 03/18/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: C15B.616
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: C15B
  dmi.board.vendor: PEGATRON CORPORATION
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: PEGATRON Computer Inc.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.616:bd03/18/2014:svnPEGATRONCORPORATION:pnC15B:pvr1.0:rvnPEGATRONCORPORATION:rnC15B:rvr1.0:cvnPEGATRONComputerInc.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: C15B
  dmi.product.version: 1.0
  dmi.sys.vendor: PEGATRON CORPORATION

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