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Message #166579
[Bug 1541496] Re: Synaptics Touchpad does not work on C15b notebook
Evy Karavatselou, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .
If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.
If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ
Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.
If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ
Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.
Also, you don't need to apport-collect further unless specifically
requested to do so.
Once testing of the latest upstream kernel is complete, please mark this
report Status Confirmed. Please let us know your results.
Thank you for your understanding.
** Tags removed: bios-outdated-702
** Tags added: latest-bios-702
** Changed in: linux (Ubuntu)
Importance: Low => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1541496
Title:
Synaptics Touchpad does not work on C15b notebook
Status in linux package in Ubuntu:
Incomplete
Bug description:
After installing Ubuntu 14.04 LTS (Description: Ubuntu 14.04.3 LTS, Release: 14.04)
on my Pegatron C15b notebook, the touchpad does not work. This is a dual-boot system, with Windows 10. On Windows 10, the Touchpad works fine.
I am also attaching a list of the devices, acquired via cat /proc/bus/input/devices > ~/devices
Thank you in advance,
Evy Karavatselou
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.19.0-49-generic 3.19.0-49.55~14.04.1
ProcVersionSignature: Ubuntu 3.19.0-49.55~14.04.1-generic 3.19.8-ckt12
Uname: Linux 3.19.0-49-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Feb 3 18:39:57 2016
InstallationDate: Installed on 2015-11-28 (67 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
SourcePackage: linux-lts-vivid
UpgradeStatus: Upgraded to trusty on 2016-02-02 (0 days ago)
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: evy 1991 F.... pulseaudio
/dev/snd/controlC0: evy 1991 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=fde56f96-3316-49fe-938e-7b6cf461984a
InstallationDate: Installed on 2015-11-28 (99 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: PEGATRON CORPORATION C15B
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=140b6e5c-90b9-485b-930a-bd1bc953c21d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
RelatedPackageVersions:
linux-restricted-modules-3.19.0-51-generic N/A
linux-backports-modules-3.19.0-51-generic N/A
linux-firmware 1.127.20
Tags: trusty
Uname: Linux 3.19.0-51-generic x86_64
UpgradeStatus: Upgraded to trusty on 2016-02-02 (33 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/18/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C15B.616
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: C15B
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: PEGATRON Computer Inc.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.616:bd03/18/2014:svnPEGATRONCORPORATION:pnC15B:pvr1.0:rvnPEGATRONCORPORATION:rnC15B:rvr1.0:cvnPEGATRONComputerInc.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: C15B
dmi.product.version: 1.0
dmi.sys.vendor: PEGATRON CORPORATION
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