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[Bug 1553402] Re: touchpad stops working and cursor disappears

 

Grant, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically
requested to do so.

Once testing of the latest upstream kernel is complete, please mark this
report Status Confirmed. Please let us know your results.

Thank you for your understanding.

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

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https://bugs.launchpad.net/bugs/1553402

Title:
  touchpad stops working and cursor disappears

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed the Ubuntu Base and Ubuntu Security updates one at a time
  then I restarted my machine to see if each packet affected my
  touchpad.. It wasn't until I installed the updated Linux Kernel Image
  and supporting packets that the touchpad stopped working on restart.

  Ubuntu 14.04.4

  Linux Kernel 4.2.0-30-generic

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-4.2.0-30-generic 4.2.0-30.36~14.04.1
  ProcVersionSignature: Ubuntu 4.2.0-30.36~14.04.1-generic 4.2.8-ckt3
  Uname: Linux 4.2.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Mar  4 17:47:03 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-02-28 (5 days ago)
  InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1)
  SourcePackage: linux-lts-wily
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D3p:   jattel     2214 F...m pulseaudio
   /dev/snd/controlC0:  jattel     2214 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=3bc3fc98-0e46-46ed-804c-3458932c64f9
  InstallationDate: Installed on 2016-03-10 (6 days ago)
  InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:07dc Intel Corp. 
   Bus 001 Device 002: ID 13d3:5657 IMC Networks 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: GOOGLE Quawks
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-34-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-34.39~14.04.1-generic 4.2.8-ckt4
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-34-generic N/A
   linux-backports-modules-4.2.0-34-generic  N/A
   linux-firmware                            1.127.20
  Tags:  trusty
  Uname: Linux 4.2.0-34-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/17/2014
  dmi.bios.vendor: coreboot
  dmi.chassis.type: 3
  dmi.chassis.vendor: GOOGLE
  dmi.modalias: dmi:bvncoreboot:bvr:bd08/17/2014:svnGOOGLE:pnQuawks:pvr1.0:cvnGOOGLE:ct3:cvr:
  dmi.product.name: Quawks
  dmi.product.version: 1.0
  dmi.sys.vendor: GOOGLE

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