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[Bug 1564423] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1564423

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1564423

Title:
  Touchpad not recognized

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hi, my Acer E3-111 stopped recognizing the touchpad.  External mouse works; the machine seems not to recognize the hardware.  Even the system settings only shows me mouse settings.  Attaching dmesg and devices.
  The problem started about a week ago after installing an update and rebooting.
  Thanks!
  Andrea

  $ cat /proc/version_signature
  Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15

  $ cat /proc/bus/input/devices
  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=PNP0C0C/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
  U: Uniq=
  H: Handlers=kbd event0 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0019 Vendor=0000 Product=0003 Version=0000
  N: Name="Sleep Button"
  P: Phys=PNP0C0E/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
  U: Uniq=
  H: Handlers=kbd event1 
  B: PROP=0
  B: EV=3
  B: KEY=4000 0 0

  I: Bus=0019 Vendor=0000 Product=0005 Version=0000
  N: Name="Lid Switch"
  P: Phys=PNP0C0D/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
  U: Uniq=
  H: Handlers=event2 
  B: PROP=0
  B: EV=21
  B: SW=1

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=LNXPWRBN/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
  U: Uniq=
  H: Handlers=kbd event3 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input4
  U: Uniq=
  H: Handlers=sysrq kbd event4 
  B: PROP=0
  B: EV=120013
  B: KEY=10000 c020000000000 0 0 700f02000003 3802078f870f401 febfffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input5
  U: Uniq=
  H: Handlers=kbd event5 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0

  I: Bus=0003 Vendor=045e Product=07b2 Version=0111
  N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
  P: Phys=usb-0000:00:14.0-2.3/input0
  S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.0/0003:045E:07B2.0001/input/input6
  U: Uniq=
  H: Handlers=sysrq kbd event6 
  B: PROP=0
  B: EV=120013
  B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0003 Vendor=045e Product=07b2 Version=0111
  N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
  P: Phys=usb-0000:00:14.0-2.3/input1
  S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.1/0003:045E:07B2.0002/input/input7
  U: Uniq=
  H: Handlers=mouse0 event7 
  B: PROP=0
  B: EV=17
  B: KEY=1f0000 0 0 0 0
  B: REL=1c3
  B: MSC=10

  I: Bus=0003 Vendor=045e Product=07b2 Version=0111
  N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
  P: Phys=usb-0000:00:14.0-2.3/input2
  S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.2/0003:045E:07B2.0003/input/input8
  U: Uniq=
  H: Handlers=sysrq kbd event8 js0 
  B: PROP=0
  B: EV=10001f
  B: KEY=3f0003007f 0 0 4c3ffff17aff32d bf54445600000000 c00000000000001 130f938b17c007 ffff7bfad951dfff febeffdfffefffff fffffffffffffffe
  B: REL=40
  B: ABS=ffffff01000701ff
  B: MSC=10

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="Acer WMI hotkeys"
  P: Phys=wmi/input0
  S: Sysfs=/devices/virtual/input/input9
  U: Uniq=
  H: Handlers=rfkill kbd event9 
  B: PROP=0
  B: EV=13
  B: KEY=1c0000 0 0 0 0 1600800000c00 300000 0 0
  B: MSC=10

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="Acer BMA150 accelerometer"
  P: Phys=wmi/input1
  S: Sysfs=/devices/virtual/input/input10
  U: Uniq=
  H: Handlers=event10 js1 
  B: PROP=0
  B: EV=9
  B: ABS=7

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel PCH Headphone"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input11
  U: Uniq=
  H: Handlers=event11 
  B: PROP=0
  B: EV=21
  B: SW=4

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel PCH HDMI/DP,pcm=3"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
  U: Uniq=
  H: Handlers=event12 
  B: PROP=0
  B: EV=21
  B: SW=140

  I: Bus=0003 Vendor=04f2 Product=b47f Version=4051
  N: Name="VGA Webcam"
  P: Phys=usb-0000:00:14.0-4/button
  S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input13
  U: Uniq=
  H: Handlers=kbd event13 
  B: PROP=0
  B: EV=3
  B: KEY=100000 0 0 0

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References