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Message #169988
[Bug 1564423] Re: Touchpad not recognized
apport information
** Tags added: apport-collected trusty
** Description changed:
Hi, my Acer E3-111 stopped recognizing the touchpad. External mouse works; the machine seems not to recognize the hardware. Even the system settings only shows me mouse settings. Attaching dmesg and devices.
The problem started about a week ago after installing an update and rebooting.
Thanks!
Andrea
$ cat /proc/version_signature
Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
U: Uniq=
H: Handlers=event2
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: PROP=0
B: EV=120013
B: KEY=10000 c020000000000 0 0 700f02000003 3802078f870f401 febfffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input5
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.0/0003:045E:07B2.0001/input/input6
U: Uniq=
H: Handlers=sysrq kbd event6
B: PROP=0
B: EV=120013
B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input1
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.1/0003:045E:07B2.0002/input/input7
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input2
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.2/0003:045E:07B2.0003/input/input8
U: Uniq=
H: Handlers=sysrq kbd event8 js0
B: PROP=0
B: EV=10001f
B: KEY=3f0003007f 0 0 4c3ffff17aff32d bf54445600000000 c00000000000001 130f938b17c007 ffff7bfad951dfff febeffdfffefffff fffffffffffffffe
B: REL=40
B: ABS=ffffff01000701ff
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input9
U: Uniq=
H: Handlers=rfkill kbd event9
B: PROP=0
B: EV=13
B: KEY=1c0000 0 0 0 0 1600800000c00 300000 0 0
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer BMA150 accelerometer"
P: Phys=wmi/input1
S: Sysfs=/devices/virtual/input/input10
U: Uniq=
H: Handlers=event10 js1
B: PROP=0
B: EV=9
B: ABS=7
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input11
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0003 Vendor=04f2 Product=b47f Version=4051
N: Name="VGA Webcam"
P: Phys=usb-0000:00:14.0-4/button
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input13
U: Uniq=
H: Handlers=kbd event13
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/pcmC0D0p: ap 2027 F...m pulseaudio
+ /dev/snd/controlC0: ap 2027 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2015-11-18 (133 days ago)
+ InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
+ MachineType: Acer Aspire E3-111
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-56-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
+ RelatedPackageVersions:
+ linux-restricted-modules-3.19.0-56-generic N/A
+ linux-backports-modules-3.19.0-56-generic N/A
+ linux-firmware 1.127.20
+ Tags: trusty
+ Uname: Linux 3.19.0-56-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 07/14/2014
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.19
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Roxy
+ dmi.board.vendor: Acer
+ dmi.board.version: Type2 - A01 Board Version
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Chassis Manufacturer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.19:bd07/14/2014:svnAcer:pnAspireE3-111:pvrV1.19:rvnAcer:rnRoxy:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
+ dmi.product.name: Aspire E3-111
+ dmi.product.version: V1.19
+ dmi.sys.vendor: Acer
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1564423/+attachment/4618348/+files/AlsaInfo.txt
--
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https://bugs.launchpad.net/bugs/1564423
Title:
Touchpad not recognized
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi, my Acer E3-111 stopped recognizing the touchpad. External mouse works; the machine seems not to recognize the hardware. Even the system settings only shows me mouse settings. Attaching dmesg and devices.
The problem started about a week ago after installing an update and rebooting.
Thanks!
Andrea
$ cat /proc/version_signature
Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
U: Uniq=
H: Handlers=event2
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: PROP=0
B: EV=120013
B: KEY=10000 c020000000000 0 0 700f02000003 3802078f870f401 febfffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input5
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.0/0003:045E:07B2.0001/input/input6
U: Uniq=
H: Handlers=sysrq kbd event6
B: PROP=0
B: EV=120013
B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input1
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.1/0003:045E:07B2.0002/input/input7
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input2
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.2/0003:045E:07B2.0003/input/input8
U: Uniq=
H: Handlers=sysrq kbd event8 js0
B: PROP=0
B: EV=10001f
B: KEY=3f0003007f 0 0 4c3ffff17aff32d bf54445600000000 c00000000000001 130f938b17c007 ffff7bfad951dfff febeffdfffefffff fffffffffffffffe
B: REL=40
B: ABS=ffffff01000701ff
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input9
U: Uniq=
H: Handlers=rfkill kbd event9
B: PROP=0
B: EV=13
B: KEY=1c0000 0 0 0 0 1600800000c00 300000 0 0
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer BMA150 accelerometer"
P: Phys=wmi/input1
S: Sysfs=/devices/virtual/input/input10
U: Uniq=
H: Handlers=event10 js1
B: PROP=0
B: EV=9
B: ABS=7
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input11
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0003 Vendor=04f2 Product=b47f Version=4051
N: Name="VGA Webcam"
P: Phys=usb-0000:00:14.0-4/button
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input13
U: Uniq=
H: Handlers=kbd event13
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: ap 2027 F...m pulseaudio
/dev/snd/controlC0: ap 2027 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-11-18 (133 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Acer Aspire E3-111
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-56-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
RelatedPackageVersions:
linux-restricted-modules-3.19.0-56-generic N/A
linux-backports-modules-3.19.0-56-generic N/A
linux-firmware 1.127.20
Tags: trusty
Uname: Linux 3.19.0-56-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/14/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.19
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Roxy
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.19:bd07/14/2014:svnAcer:pnAspireE3-111:pvrV1.19:rvnAcer:rnRoxy:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E3-111
dmi.product.version: V1.19
dmi.sys.vendor: Acer
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References
