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Message #171792
[Bug 1570820] [NEW] Suspend failure
Public bug reported:
My laptop fails to suspend. The screen turns off, but the fans continue
to run (and it may actually get hotter). I wait and wait, and nothing
happens (the power indicator remains always on).
I tried suspending using the GUI, pressing the power button, closing the
lid, and even through the terminal with the "pm-suspend" command.
Nothing worked.
Suspend worked fine on Ubuntu 15.10 and older releases, but since I
upgraded to 16.04 I'm unable to put it to sleep. In fact, I had an old
4.2 kernel installed from Wily. I booted into it and it suspended and
then resumed flawlessly, so it really seems to be a kernel related bug.
I'll gladly perform any testing procedures that you may need to try to
identify what the problem may be.
I really hope that you are able to fix this soon, even if it will
probably after the final release.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-18-generic 4.4.0-18.34
ProcVersionSignature: Ubuntu 4.4.0-18.34-generic 4.4.6
Uname: Linux 4.4.0-18-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pedro 2579 F.... pulseaudio
CurrentDesktop: GNOME
Date: Fri Apr 15 12:39:05 2016
HibernationDevice: RESUME=UUID=761da9d5-d078-4fb5-a4fc-eff7de723b18
InstallationDate: Installed on 2015-10-27 (170 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 870Z5E/880Z5E/680Z5E
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-18-generic.efi.signed root=UUID=8d1874c5-ce9f-481e-8d2a-ce85da5cd7fe ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-18-generic N/A
linux-backports-modules-4.4.0-18-generic N/A
linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-04-09 (5 days ago)
dmi.bios.date: 04/21/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P05ADH.017.140421.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP870Z5E-X01PT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP05ADH.017.140421.SH:bd04/21/2014:svnSAMSUNGELECTRONICSCO.,LTD.:pn870Z5E/880Z5E/680Z5E:pvrP05ADH:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP870Z5E-X01PT:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 870Z5E/880Z5E/680Z5E
dmi.product.version: P05ADH
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug kernel-bug sleep suspend xenial
** Attachment added: "/proc/acpi/wakeup"
https://bugs.launchpad.net/bugs/1570820/+attachment/4637621/+files/wakeup
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1570820
Title:
Suspend failure
Status in linux package in Ubuntu:
Confirmed
Bug description:
My laptop fails to suspend. The screen turns off, but the fans
continue to run (and it may actually get hotter). I wait and wait, and
nothing happens (the power indicator remains always on).
I tried suspending using the GUI, pressing the power button, closing
the lid, and even through the terminal with the "pm-suspend" command.
Nothing worked.
Suspend worked fine on Ubuntu 15.10 and older releases, but since I
upgraded to 16.04 I'm unable to put it to sleep. In fact, I had an
old 4.2 kernel installed from Wily. I booted into it and it suspended
and then resumed flawlessly, so it really seems to be a kernel related
bug.
I'll gladly perform any testing procedures that you may need to try to
identify what the problem may be.
I really hope that you are able to fix this soon, even if it will
probably after the final release.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-18-generic 4.4.0-18.34
ProcVersionSignature: Ubuntu 4.4.0-18.34-generic 4.4.6
Uname: Linux 4.4.0-18-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pedro 2579 F.... pulseaudio
CurrentDesktop: GNOME
Date: Fri Apr 15 12:39:05 2016
HibernationDevice: RESUME=UUID=761da9d5-d078-4fb5-a4fc-eff7de723b18
InstallationDate: Installed on 2015-10-27 (170 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 870Z5E/880Z5E/680Z5E
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-18-generic.efi.signed root=UUID=8d1874c5-ce9f-481e-8d2a-ce85da5cd7fe ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-18-generic N/A
linux-backports-modules-4.4.0-18-generic N/A
linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-04-09 (5 days ago)
dmi.bios.date: 04/21/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P05ADH.017.140421.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP870Z5E-X01PT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP05ADH.017.140421.SH:bd04/21/2014:svnSAMSUNGELECTRONICSCO.,LTD.:pn870Z5E/880Z5E/680Z5E:pvrP05ADH:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP870Z5E-X01PT:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 870Z5E/880Z5E/680Z5E
dmi.product.version: P05ADH
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
To manage notifications about this bug go to:
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Follow ups
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[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-26
-
[Bug 1570820] Re: Suspend failure
From: Peter Ries, 2016-04-25
-
[Bug 1570820] Re: Suspend failure
From: Jean-Max Reymond, 2016-04-23
-
[Bug 1570820] Re: Suspend failure
From: Ralph, 2016-04-23
-
[Bug 1570820] Re: Suspend failure
From: Joseph Salisbury, 2016-04-18
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Re: Suspend failure
From: petersaints, 2016-04-15
-
[Bug 1570820] Status changed to Confirmed
From: Brad Figg, 2016-04-15