kernel-packages team mailing list archive

[Ricardo Marquet <ricardo.marquet@xxxxxxxxx>]

apport information

** Tags added: apport-collected trusty

** Description changed:

  The touchpad doesn't work in Ubuntu  14.04.1.
  
  The laptop model is DELL Inspiron 3451,  using an usb mouse is working
  correct.
  
  I followed the validation described in the document https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo
  to gather the required information to report this issue.
  
  I am attaching a zip file with the following files:
  devices
  dmesg
  Xorg.0.log
  
  If is required more information please let me know.
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  marquetr   1970 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=5a5373f0-e1c9-4e64-899a-eaabfde5ddbc
+ InstallationDate: Installed on 2015-04-01 (381 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
+ MachineType: Dell Inc. Inspiron 3451
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-62-generic.efi.signed root=UUID=57f913f3-9a7f-4f8e-92df-e8cccc31f3c5 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-62.83~14.04.1-generic 3.16.7-ckt23
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-62-generic N/A
+  linux-backports-modules-3.16.0-62-generic  N/A
+  linux-firmware                             1.127.20
+ Tags:  trusty
+ Uname: Linux 3.16.0-62-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/05/2014
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A00
+ dmi.board.name: 0Y3WJN
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Inc.
+ dmi.chassis.version: Not Specified
+ dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0Y3WJN:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
+ dmi.product.name: Inspiron 3451
+ dmi.product.version: A00
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1571235/+attachment/4638467/+files/AlsaInfo.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1571235

Title:
  Touchpad doesn't work at all on Dell Inspiron 3451

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  The touchpad doesn't work in Ubuntu  14.04.1.

  The laptop model is DELL Inspiron 3451,  using an usb mouse is working
  correct.

  I followed the validation described in the document https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo
  to gather the required information to report this issue.

  I am attaching a zip file with the following files:
  devices
  dmesg
  Xorg.0.log

  If is required more information please let me know.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  marquetr   1970 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=5a5373f0-e1c9-4e64-899a-eaabfde5ddbc
  InstallationDate: Installed on 2015-04-01 (381 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Dell Inc. Inspiron 3451
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-62-generic.efi.signed root=UUID=57f913f3-9a7f-4f8e-92df-e8cccc31f3c5 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-62.83~14.04.1-generic 3.16.7-ckt23
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-62-generic N/A
   linux-backports-modules-3.16.0-62-generic  N/A
   linux-firmware                             1.127.20
  Tags:  trusty
  Uname: Linux 3.16.0-62-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/05/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 0Y3WJN
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0Y3WJN:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Inspiron 3451
  dmi.product.version: A00
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1571235/+subscriptions