kernel-packages team mailing list archive

[Andrew <keen101@xxxxxxxxx>]

Just updating to say that it has happened several times today while
having multiple tabs open in Chrome. Not sure if that is related or not.
And that the processor fan seems to be running loud around the time of
the freeze ups.

I wanted to specifically say that the BIOS update did not help after
all. I would like to request that the importance status be changed to be
higher than "low" as this seems to affect multiple users on multiple
systems and is pretty critical to workflow. For some people it might
even be considered unusable.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to the bug report.
https://bugs.launchpad.net/bugs/1575467

Title:
  Ubuntu 16.04 consistently freezes up / hangs

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  After upgrading from stock Ubuntu 14.04 to 16.04 my laptop
  consistently freezes up and is unresponsive to keyboard or mouse. The
  only way is to do a hard shutdown. I'm usually in a browser when this
  happens, and often watching a video or two. It seems to happen more
  often in Google Chrome than Firefox, but it happens with both. It has
  happened at least once with no videos loaded. I haven’t observed it
  freeze / hang when I’m not in a browser, but that's mainly what i use
  my laptop for, so that's where most of my time is spent.

  ---
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  andrew     1949 F.... pulseaudio
  DistroRelease: Ubuntu 16.04
  HibernationDevice: RESUME=UUID=e8aaee7c-d956-4519-94f0-cf7aad745020
  InstallationDate: Installed on 2015-08-08 (263 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Dell Inc. Inspiron 3451
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=d01f07be-c906-4024-8eef-a58ba3935298 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-21-generic N/A
   linux-backports-modules-4.4.0-21-generic  N/A
   linux-firmware                            1.157
  Tags:  xenial
  Uname: Linux 4.4.0-21-generic x86_64
  UpgradeStatus: Upgraded to xenial on 2016-04-22 (4 days ago)
  UserGroups:

  _MarkForUpload: True
  dmi.bios.date: 12/05/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 0H4MK6
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0H4MK6:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Inspiron 3451
  dmi.product.version: A00
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1575467/+subscriptions