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[Bug 1184165] Re: 03f0:1205 Scanner does not work: Simple scan gives a device busy error

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apport information

** Tags added: precise running-unity

** Description changed:

  This is a virgin installation of 13.04.
  
  Scanner is not found - reported by Simple scan. I tried Ask Ubuntu, but
  got no answer.
  
  I have a parallel installation of 12.xx on the same computer, and
  scanner does work. So what is specific about 13.04?
  
  I have also an old FC-3 installation and the scanner works, using sane
  with xinetd. I notice that 13.04 does not use xinetd. So how is the
  scanner accessed? Whatever it is, it works on 12.xx and does not on
  13.04.
  
  In terminal mode:
  
  sane-find-scanner
     found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x1205 [hp scanjet scanner]) at libusb:002:002
  
  scanimage -L
     [hp5590] hp5590_get_status: USB-in-USB: got non-zero device status (status 12)
     [hp5590] hp5590_init_scanner: scanner reports non-zero status: Device busy
  
  lsusb
     Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
     Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
     Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ --- 
+ AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
+ ApportVersion: 2.0.1-0ubuntu17.4
+ Architecture: i386
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     3396 F.... pulseaudio
+ CRDA: Error: [Errno 2] No such file or directory
+ Card0.Amixer.info:
+  Card hw:0 'nForce'/'NVidia nForce with ALC650E at irq 20'
+    Mixer name	: 'Realtek ALC650E'
+    Components	: 'AC97a:414c4722'
+    Controls      : 50
+    Simple ctrls  : 33
+ CasperVersion: 1.315.1
+ DistroRelease: Ubuntu 12.04
+ IwConfig:
+  lo        no wireless extensions.
+  
+  eth0      no wireless extensions.
+ LiveMediaBuild: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release i386 (20130820.1)
+ Lsusb:
+  Bus 001 Device 002: ID 058f:6387 Alcor Micro Corp. Transcend JetFlash Flash Drive
+  Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
+  Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ MachineType: System Manufacturer System Name
+ MarkForUpload: True
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 nouveaufb
+ ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
+ ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
+ RelatedPackageVersions:
+  linux-restricted-modules-3.8.0-29-generic N/A
+  linux-backports-modules-3.8.0-29-generic  N/A
+  linux-firmware                            1.79.6
+ RfKill:
+  
+ Tags:  precise running-unity
+ Uname: Linux 3.8.0-29-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ dmi.bios.date: 07/26/2004
+ dmi.bios.vendor: Award Software, Inc.
+ dmi.bios.version: ASUS A7N266-VM ACPI BIOS Rev 1008 beta 002
+ dmi.board.name: A7N266VM
+ dmi.board.vendor: ASUSTeK Computer INC.
+ dmi.board.version: REV 1.xx
+ dmi.chassis.asset.tag: Asset-1234567890
+ dmi.chassis.type: 7
+ dmi.chassis.vendor: Chassis Manufacture
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAwardSoftware,Inc.:bvrASUSA7N266-VMACPIBIOSRev1008beta002:bd07/26/2004:svnSystemManufacturer:pnSystemName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA7N266VM:rvrREV1.xx:cvnChassisManufacture:ct7:cvrChassisVersion:
+ dmi.product.name: System Name
+ dmi.product.version: System Version
+ dmi.sys.vendor: System Manufacturer

** Attachment added: "AcpiTables.txt"
   https://bugs.launchpad.net/bugs/1184165/+attachment/3843627/+files/AcpiTables.txt

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https://bugs.launchpad.net/bugs/1184165

Title:
  03f0:1205 Scanner does not work: Simple scan gives a device busy error

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  This is a virgin installation of 13.04.

  Scanner is not found - reported by Simple scan. I tried Ask Ubuntu,
  but got no answer.

  I have a parallel installation of 12.xx on the same computer, and
  scanner does work. So what is specific about 13.04?

  I have also an old FC-3 installation and the scanner works, using sane
  with xinetd. I notice that 13.04 does not use xinetd. So how is the
  scanner accessed? Whatever it is, it works on 12.xx and does not on
  13.04.

  In terminal mode:

  sane-find-scanner
     found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x1205 [hp scanjet scanner]) at libusb:002:002

  scanimage -L
     [hp5590] hp5590_get_status: USB-in-USB: got non-zero device status (status 12)
     [hp5590] hp5590_init_scanner: scanner reports non-zero status: Device busy

  lsusb
     Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
     Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
     Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     3396 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'nForce'/'NVidia nForce with ALC650E at irq 20'
     Mixer name	: 'Realtek ALC650E'
     Components	: 'AC97a:414c4722'
     Controls      : 50
     Simple ctrls  : 33
  CasperVersion: 1.315.1
  DistroRelease: Ubuntu 12.04
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  LiveMediaBuild: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release i386 (20130820.1)
  Lsusb:
   Bus 001 Device 002: ID 058f:6387 Alcor Micro Corp. Transcend JetFlash Flash Drive
   Bus 002 Device 002: ID 03f0:1205 Hewlett-Packard ScanJet 4500C/5550C
   Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: System Manufacturer System Name
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.79.6
  RfKill:
   
  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 07/26/2004
  dmi.bios.vendor: Award Software, Inc.
  dmi.bios.version: ASUS A7N266-VM ACPI BIOS Rev 1008 beta 002
  dmi.board.name: A7N266VM
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: REV 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 7
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAwardSoftware,Inc.:bvrASUSA7N266-VMACPIBIOSRev1008beta002:bd07/26/2004:svnSystemManufacturer:pnSystemName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA7N266VM:rvrREV1.xx:cvnChassisManufacture:ct7:cvrChassisVersion:
  dmi.product.name: System Name
  dmi.product.version: System Version
  dmi.sys.vendor: System Manufacturer

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