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[Bug 1538262] Re: Connection to Microsoft Designer Keyboard not possible

 

Hey,

For you to know we are aware of the issues with the Bluetooth Low Energy
(aka Smart) keyboards and mices. We have scheduled to improve this area
in a near future however first we are struggling to improve the
performance of the Ubuntu based phones with Car infotainment systems.

As for the type of logs that we like to see it is usually a syslog with
Bluetooth logging enabled. This page, although containing instructions
for Touch devices, can help you understand what that means.

Best,
Konrad

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https://bugs.launchpad.net/bugs/1538262

Title:
  Connection to Microsoft Designer Keyboard not possible

Status in bluez package in Ubuntu:
  Confirmed

Bug description:
  Hello,

  I'm trying to connect my Dell XPS 13 9343 to the Microsoft Designer
  keyboard and mouse (Bluetooth 4.0).

  Via the GUI Tools I'm unable to connect any bluetooth device
  unfortunately. At least using bluetoothctl I managed to connect an old
  Logitech bluetooth mouse.  When trying to connect the Microsoft mouse
  for example the tool returns that the connection was successful
  always.

  [Designer Mouse]# connect C2:01:31:4D:2A:06 
  Attempting to connect to C2:01:31:4D:2A:06
  Connection successful
  [CHG] Device C2:01:31:4D:2A:06 Connected: no
  [CHG] Device C2:01:31:4D:2A:06 Connected: yes

  Unfortunately it is not useable afterwards. I also tried to trust or
  pair it beforehand which didn't change anything.

  The syslog shows the following.

  Jan 26 19:37:53 avion kernel: [  435.845874] NET: Registered protocol family 38
  Jan 26 19:37:53 avion bluetoothd[900]: Unable to register GATT service with handle 0x000e for device C2:01:31:4D:2A:06:
  Jan 26 19:37:54 avion bluetoothd[900]: Error reading PNP_ID value: Attribute requires authentication before read/write
  Jan 26 19:38:25 avion kernel: [  468.649120] Bluetooth: SMP security requested but not available

  Some days ago I managed to connect the mouse after several tries but I
  can't reproduce it. With the keyboard I wasn't successful at all.

  If there is anything I can do to solve this problem, let me know.

  Thanks and regards,
  lum3n

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: bluez 5.35-0ubuntu2
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  Uname: Linux 4.2.0-25-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Jan 26 19:44:04 2016
  InstallationDate: Installed on 2015-07-06 (204 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  InterestingModules: rfcomm bnep btusb bluetooth
  MachineType: Dell Inc. XPS 13 9343
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-25-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: bluez
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: Upgraded to wily on 2015-11-02 (84 days ago)
  dmi.bios.date: 03/12/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: 0310JH
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd03/12/2015:svnDellInc.:pnXPS139343:pvr01:rvnDellInc.:rn0310JH:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: XPS 13 9343
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.
  hciconfig:
   hci0:	Type: BR/EDR  Bus: USB
   	BD Address: AC:D1:B8:BF:C7:22  ACL MTU: 1021:8  SCO MTU: 64:1
   	UP RUNNING 
   	RX bytes:276416 acl:15778 sco:0 events:508 errors:0
   	TX bytes:37982 acl:40 sco:0 commands:316 errors:0

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