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Message #182078
[Bug 1565094] Re: Touchpad does not send events
Jan Stutzki, as per http://www.dell.com/support/home/us/en/19/product-
support/product/alienware-13-r2/drivers an update to your computer's
buggy, insecure, and outdated BIOS is available (1.2.13). If you update
to this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
Also, you don't have to create a new bug report.
Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.
If it's not reproducible, please mark this as Invalid.
Thank you for your understanding.
** Tags removed: dell touchpad
** Tags added: bios-outdated-1.2.13
** Description changed:
The device "SynPS/2 Synaptics TouchPad" is detected and all
modules/drivers are loaded but is not sending any events.
Attached is the output of
cat /proc/bus/input/devices
sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
xinput
xinput list-props 13
lsmod
The touchpad works with Ubuntu 14.04 (not sure about the kernel version)
and is working fine in some of the built-in recovery-functions. I tried
the obvious fn-key-combo for locking the touchpad, but it did not make a
difference. USB-Mouse is working fine.
- uname -a
- Linux xxxx 4.4.0-16-generic #32-Ubuntu SMP Thu Mar 24 22:38:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
+ WORKAROUND: blacklist i2c_hid
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
Uname: Linux 4.4.0-16-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: stutzki 1886 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: stutzki 1886 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Apr 1 22:47:42 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
InstallationDate: Installed on 2016-04-01 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
MachineType: Alienware Alienware 13 R2
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-4.4.0-16-generic N/A
- linux-backports-modules-4.4.0-16-generic N/A
- linux-firmware 1.157
+ linux-restricted-modules-4.4.0-16-generic N/A
+ linux-backports-modules-4.4.0-16-generic N/A
+ linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/22/2016
dmi.bios.vendor: Alienware
dmi.bios.version: 1.2.12
dmi.board.name: Alienware 13 R2
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
dmi.product.name: Alienware 13 R2
dmi.product.version: 1.2.12
dmi.sys.vendor: Alienware
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1565094
Title:
Touchpad does not send events
Status in linux package in Ubuntu:
Incomplete
Bug description:
The device "SynPS/2 Synaptics TouchPad" is detected and all
modules/drivers are loaded but is not sending any events.
Attached is the output of
cat /proc/bus/input/devices
sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
xinput
xinput list-props 13
lsmod
The touchpad works with Ubuntu 14.04 (not sure about the kernel
version) and is working fine in some of the built-in recovery-
functions. I tried the obvious fn-key-combo for locking the touchpad,
but it did not make a difference. USB-Mouse is working fine.
WORKAROUND: blacklist i2c_hid
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
Uname: Linux 4.4.0-16-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: stutzki 1886 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Apr 1 22:47:42 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
InstallationDate: Installed on 2016-04-01 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
MachineType: Alienware Alienware 13 R2
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-16-generic N/A
linux-backports-modules-4.4.0-16-generic N/A
linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/22/2016
dmi.bios.vendor: Alienware
dmi.bios.version: 1.2.12
dmi.board.name: Alienware 13 R2
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
dmi.product.name: Alienware 13 R2
dmi.product.version: 1.2.12
dmi.sys.vendor: Alienware
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