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[Bug 1565094] Re: Touchpad does not send events

 

Jan Stutzki, as per http://www.dell.com/support/home/us/en/19/product-
support/product/alienware-13-r2/drivers an update to your computer's
buggy, insecure, and outdated BIOS is available (1.2.13). If you update
to this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags removed: dell touchpad
** Tags added: bios-outdated-1.2.13

** Description changed:

  The device "SynPS/2 Synaptics TouchPad" is detected and all
  modules/drivers are loaded but is not sending any events.
  
  Attached is the output of
  
  cat /proc/bus/input/devices
  sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
  xinput
  xinput list-props 13
  lsmod
  
  The touchpad works with Ubuntu 14.04 (not sure about the kernel version)
  and is working fine in some of the built-in recovery-functions. I tried
  the obvious fn-key-combo for locking the touchpad, but it did not make a
  difference. USB-Mouse is working fine.
  
- uname -a
- Linux xxxx 4.4.0-16-generic #32-Ubuntu SMP Thu Mar 24 22:38:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
+ WORKAROUND: blacklist i2c_hid
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
  ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
  Uname: Linux 4.4.0-16-generic x86_64
  NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
  ApportVersion: 2.20.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  stutzki    1886 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  stutzki    1886 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Apr  1 22:47:42 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
  InstallationDate: Installed on 2016-04-01 (0 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
  MachineType: Alienware Alienware 13 R2
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-4.4.0-16-generic N/A
-  linux-backports-modules-4.4.0-16-generic  N/A
-  linux-firmware                            1.157
+  linux-restricted-modules-4.4.0-16-generic N/A
+  linux-backports-modules-4.4.0-16-generic  N/A
+  linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/22/2016
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.2.12
  dmi.board.name: Alienware 13 R2
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
  dmi.product.name: Alienware 13 R2
  dmi.product.version: 1.2.12
  dmi.sys.vendor: Alienware

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1565094

Title:
  Touchpad does not send events

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  The device "SynPS/2 Synaptics TouchPad" is detected and all
  modules/drivers are loaded but is not sending any events.

  Attached is the output of

  cat /proc/bus/input/devices
  sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
  xinput
  xinput list-props 13
  lsmod

  The touchpad works with Ubuntu 14.04 (not sure about the kernel
  version) and is working fine in some of the built-in recovery-
  functions. I tried the obvious fn-key-combo for locking the touchpad,
  but it did not make a difference. USB-Mouse is working fine.

  WORKAROUND: blacklist i2c_hid

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
  ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
  Uname: Linux 4.4.0-16-generic x86_64
  NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
  ApportVersion: 2.20.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  stutzki    1886 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Apr  1 22:47:42 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
  InstallationDate: Installed on 2016-04-01 (0 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
  MachineType: Alienware Alienware 13 R2
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-16-generic N/A
   linux-backports-modules-4.4.0-16-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/22/2016
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.2.12
  dmi.board.name: Alienware 13 R2
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
  dmi.product.name: Alienware 13 R2
  dmi.product.version: 1.2.12
  dmi.sys.vendor: Alienware

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