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[Bug 1565094] [NEW] Touchpad does not send events

 

Public bug reported:

The device "SynPS/2 Synaptics TouchPad" is detected and all
modules/drivers are loaded but is not sending any events.

Attached is the output of

cat /proc/bus/input/devices
sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
xinput
xinput list-props 13
lsmod

The touchpad works with Ubuntu 14.04 (not sure about the kernel version)
and is working fine in some of the built-in recovery-functions. I tried
the obvious fn-key-combo for locking the touchpad, but it did not make a
difference. USB-Mouse is working fine.

uname -a
Linux xxxx 4.4.0-16-generic #32-Ubuntu SMP Thu Mar 24 22:38:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
Uname: Linux 4.4.0-16-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  stutzki    1886 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Apr  1 22:47:42 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
InstallationDate: Installed on 2016-04-01 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
MachineType: Alienware Alienware 13 R2
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-16-generic N/A
 linux-backports-modules-4.4.0-16-generic  N/A
 linux-firmware                            1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/22/2016
dmi.bios.vendor: Alienware
dmi.bios.version: 1.2.12
dmi.board.name: Alienware 13 R2
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
dmi.product.name: Alienware 13 R2
dmi.product.version: 1.2.12
dmi.sys.vendor: Alienware

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dell touchpad xenial

** Attachment added: "output of the mentioned commands"
   https://bugs.launchpad.net/bugs/1565094/+attachment/4619872/+files/debug_info.txt

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https://bugs.launchpad.net/bugs/1565094

Title:
  Touchpad does not send events

Status in linux package in Ubuntu:
  New

Bug description:
  The device "SynPS/2 Synaptics TouchPad" is detected and all
  modules/drivers are loaded but is not sending any events.

  Attached is the output of

  cat /proc/bus/input/devices
  sudo evtest /dev/input/event7 (after clicking and trying to move the cursor of course)
  xinput
  xinput list-props 13
  lsmod

  The touchpad works with Ubuntu 14.04 (not sure about the kernel
  version) and is working fine in some of the built-in recovery-
  functions. I tried the obvious fn-key-combo for locking the touchpad,
  but it did not make a difference. USB-Mouse is working fine.

  uname -a
  Linux xxxx 4.4.0-16-generic #32-Ubuntu SMP Thu Mar 24 22:38:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-16-generic 4.4.0-16.32 [modified: boot/vmlinuz-4.4.0-16-generic]
  ProcVersionSignature: Ubuntu 4.4.0-16.32-generic 4.4.6
  Uname: Linux 4.4.0-16-generic x86_64
  NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
  ApportVersion: 2.20.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  stutzki    1886 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Apr  1 22:47:42 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
  InstallationDate: Installed on 2016-04-01 (0 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
  MachineType: Alienware Alienware 13 R2
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-16-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-16-generic N/A
   linux-backports-modules-4.4.0-16-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/22/2016
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.2.12
  dmi.board.name: Alienware 13 R2
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
  dmi.product.name: Alienware 13 R2
  dmi.product.version: 1.2.12
  dmi.sys.vendor: Alienware

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