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[Brad Figg <brad.figg@xxxxxxxxxxxxx>]

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1591669

and then change the status of the bug to 'Confirmed'.

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This change has been made by an automated script, maintained by the
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** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1591669

Title:
  duplicate touchpad reported and syndaemon/synclient does not work

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  This is on a Dell XPS 13 9350 DE running ubuntu 16.04.
  This laptop has a touchpad and a touchscreen.
  I'm reporting here about the touchpad.

  One can see from Xorg.0.log and "xinput list" that *two* touchpads are
  registered by the system

  one is called "DLL0704:01 06CB:76AE Touchpad"
  and the other "SynPS/2 Synaptics TouchPad"

  As a result, syndaemon is not working.
  To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal.
  Expected behaviour:
  tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal.

  Moreover, configuring the touchpad with synclient is not working
  either.

  FIX:

  Since invoking
  xinput disable "SynPS/2 Synaptics TouchPad"
  has no effect, it is clear that this one is a "false" touchpad.

  Hence this fix is:
  Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf

  I added, line 29:

  Section "InputClass"
          Identifier "touchpad ignore SynPS/2 Synaptics duplicate"
          MatchProduct "SynPS/2 Synaptics TouchPad"
          Option "Ignore" "on"
  EndSection

  Now it works. The touchpad is correctly disabled when using the
  keyboard, and moreover I can configure it using synclient, or adding a
  file to /etc/X11/xorg.conf.d/

  Of course this fix is not universal because I had to use the precise
  name of the "false touchpad" as reported by xinput.

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