kernel-packages team mailing list archive

[Saif Taifur Anwar <1592442@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

About a month ago I installed the latest Ubuntu 16.04 Xenial on my ACER
E3-11-P0D8 laptop. Since then, it randomly freeze up while I work. It
generally takes 10-20 mins to do that.

Out of frustration, I started to change the kernel. It seems that every
>4.0 kernel is freezing up my system. Now i am stable at 3.19.8 from
here: http://kernel.ubuntu.com/~kernel-ppa/mainline/

Please note: When using old kernel ( 3.19.8 ) i have no crash. But when
i use the latest one, it freeze up and i can not use anything ( no
kernel panic, no terminal, nothing, keyboard mouse doesn't work ).

The freeze happens very randomly. It can take 5 mins or hours after
working. And it takes me to switch off the laptop and start it again.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  saif       1431 F.... pulseaudio
Date: Tue Jun 14 20:39:57 2016
HibernationDevice: RESUME=UUID=f2e69a50-3159-4db7-be6b-10bc5072fc65
InstallationDate: Installed on 2016-05-14 (31 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b48a Chicony Electronics Co., Ltd 
 Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E3-112
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=665e2c47-366b-4bc0-9142-8ae6796d1b72 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic  N/A
 linux-firmware                            1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: R2
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd08/20/2014:svnAcer:pnAspireE3-112:pvrV1.10:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E3-112
dmi.product.version: V1.10
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

-- 
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https://bugs.launchpad.net/bugs/1592442

Title:
  Ubuntu 16.04 Xenial hard crashing on ACER E3-11-P0D8

Status in linux package in Ubuntu:
  New

Bug description:
  About a month ago I installed the latest Ubuntu 16.04 Xenial on my
  ACER E3-11-P0D8 laptop. Since then, it randomly freeze up while I
  work. It generally takes 10-20 mins to do that.

  Out of frustration, I started to change the kernel. It seems that
  every >4.0 kernel is freezing up my system. Now i am stable at 3.19.8
  from here: http://kernel.ubuntu.com/~kernel-ppa/mainline/

  Please note: When using old kernel ( 3.19.8 ) i have no crash. But
  when i use the latest one, it freeze up and i can not use anything (
  no kernel panic, no terminal, nothing, keyboard mouse doesn't work ).

  The freeze happens very randomly. It can take 5 mins or hours after
  working. And it takes me to switch off the laptop and start it again.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-24-generic 4.4.0-24.43
  ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
  Uname: Linux 4.4.0-24-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  saif       1431 F.... pulseaudio
  Date: Tue Jun 14 20:39:57 2016
  HibernationDevice: RESUME=UUID=f2e69a50-3159-4db7-be6b-10bc5072fc65
  InstallationDate: Installed on 2016-05-14 (31 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 04f2:b48a Chicony Electronics Co., Ltd 
   Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire E3-112
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=665e2c47-366b-4bc0-9142-8ae6796d1b72 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-24-generic N/A
   linux-backports-modules-4.4.0-24-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/20/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.10
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: R2
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd08/20/2014:svnAcer:pnAspireE3-112:pvrV1.10:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E3-112
  dmi.product.version: V1.10
  dmi.sys.vendor: Acer

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