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Message #187639
[Bug 1592442] Re: Ubuntu 16.04 Xenial hard crashing on ACER E3-11-P0D8
** Tags added: bios-outdated-1.16
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https://bugs.launchpad.net/bugs/1592442
Title:
Ubuntu 16.04 Xenial hard crashing on ACER E3-11-P0D8
Status in linux package in Ubuntu:
Confirmed
Bug description:
About a month ago I installed the latest Ubuntu 16.04 Xenial on my
ACER E3-11-P0D8 laptop. Since then, it randomly freeze up while I
work. It generally takes 10-20 mins to do that.
Out of frustration, I started to change the kernel. It seems that
every >4.0 kernel is freezing up my system. Now i am stable at 3.19.8
from here: http://kernel.ubuntu.com/~kernel-ppa/mainline/
Please note: When using old kernel ( 3.19.8 ) i have no crash. But
when i use the latest one, it freeze up and i can not use anything (
no kernel panic, no terminal, nothing, keyboard mouse doesn't work ).
The freeze happens very randomly. It can take 5 mins or hours after
working. And it takes me to switch off the laptop and start it again.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: saif 1431 F.... pulseaudio
Date: Tue Jun 14 20:39:57 2016
HibernationDevice: RESUME=UUID=f2e69a50-3159-4db7-be6b-10bc5072fc65
InstallationDate: Installed on 2016-05-14 (31 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f2:b48a Chicony Electronics Co., Ltd
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E3-112
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=665e2c47-366b-4bc0-9142-8ae6796d1b72 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.4.0-24-generic N/A
linux-backports-modules-4.4.0-24-generic N/A
linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: R2
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd08/20/2014:svnAcer:pnAspireE3-112:pvrV1.10:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E3-112
dmi.product.version: V1.10
dmi.sys.vendor: Acer
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