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[Bug 1593985] Re: USB devices not found at boot

 

Here is some more info, that I was able to get later by unplugging and
re-plugging my keyboard and mouse

F nothing found...
[ 19.417801] usb 3-9: device descriptor read/all, error -110
[ 19.529725] usb 3-9: new high-speed USB device number 3 using xhci_hcd
[ 29.657675] usb 3-9: device descriptor read/all, error -110
[ 29.769617] usb 3-9: new high-speed USB device number 4 using xhci_hcd
[ 34.785600] usb 3-9: device descriptor read/8, error -110
[ 39.905564] usb 3-9: device descriptor read/8, error -110
[ 40.121509] usb 3-9: new high-speed USB device number 5 using xhci_hcd
[ 45.137517] usb 3-9: device descriptor read/8, error -110
[ 50.257471] usb 3-9: device descriptor read/8, error -110
[ 50.361385] usb usb3-port9: unable to enumerate USB device

This is when I changed the usb ports, I guess:
[ 50.473368] usb 3-10: new high-speed USB device number 6 using xhci_hcd
[ 50.626747] usb 3-10: New USB device found, idVendor=174c, idProduct=2074
[ 50.626750] usb 3-10: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 50.626751] usb 3-10: Product: ASM107x
[ 50.626752] usb 3-10: Manufacturer: ASUS TEK.
[ 50.626979] hub 3-10:1.0: USB hub found
[ 50.627123] hub 3-10:1.0: 4 ports detected
[ 50.865392] usb 3-13: new full-speed USB device number 7 using xhci_hcd
[ 50.995532] usb 3-13: New USB device found, idVendor=1532, idProduct=0037
[ 50.995535] usb 3-13: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 50.995536] usb 3-13: Product: Razer DeathAdder 2013
[ 50.995537] usb 3-13: Manufacturer: Razer
[ 51.233383] usb 3-14: new low-speed USB device number 8 using xhci_hcd
[ 51.424378] usb 3-14: New USB device found, idVendor=046d, idProduct=c316
[ 51.424380] usb 3-14: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 51.424381] usb 3-14: Product: Logitech USB Keyboard
[ 51.424382] usb 3-14: Manufacturer: Logitech
[ 51.424497] usb 3-14: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes

this is when I tried another port:
[ 375.421061] usb 3-14: USB disconnect, device number 8
[ 389.350861] usb 3-10.3: new low-speed USB device number 10 using xhci_hcd
[ 389.462007] usb 3-10.3: New USB device found, idVendor=046d, idProduct=c316
[ 389.462012] usb 3-10.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 389.462015] usb 3-10.3: Product: Logitech USB Keyboard
[ 389.462018] usb 3-10.3: Manufacturer: Logitech
[ 389.462188] usb 3-10.3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 389.465652] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3/3-10.3:1.0/0003:046D:C316.0009/input/input25
[ 389.519241] hid-generic 0003:046D:C316.0009: input,hidraw3: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-0000:00:14.0-10.3/input0
[ 389.525777] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3/3-10.3:1.1/0003:046D:C316.000A/input/input26
[ 389.579061] hid-generic 0003:046D:C316.000A: input,hidraw4: USB HID v1.10 Device [Logitech Logitech USB Keyboard] on usb-0000:00:14.0-10.3/input1
[ 391.697463] usb 3-10.4: USB disconnect, device number 9
[ 404.200162] usb 3-10.4: new full-speed USB device number 11 using xhci_hcd
[ 404.306869] usb 3-10.4: New USB device found, idVendor=1532, idProduct=003

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https://bugs.launchpad.net/bugs/1593985

Title:
  USB devices not found at boot

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I have suddenly had critical problems at boot on my asus X99-S
  motherboard with INTEL I7-5280K CPU and MSI NVIDEA GTX970 graphics
  card.

  The USB Keyboard and mouse are not operational once I get to the
  XUBUNTU login screen. They work during the bios setup.

  I am on XUbuntu 16.10.

  I can dual boot to windows 10, ok, it seems.

  I have the latest BIOS 3101.

  I have tried disabling fast boot, no change; enabling xHCI and/or
  EHCI, no change, full and partial USB, all with no change...

  I was able to take a picture of the boot error messages and it is
  attached.

  Please, please help, I am quite desperate...
  Cheers,
  Bob
  --- 
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  felix      1964 F.... pulseaudio
   /dev/snd/controlC0:  felix      1964 F.... pulseaudio
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 16.04
  HibernationDevice: RESUME=UUID=724cf364-d70f-4a7d-acca-f1978cbee569
  InstallationDate: Installed on 2015-10-03 (258 days ago)
  InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
  MachineType: ASUS All Series
  NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=477fdc2b-84dd-4895-8eaa-d2301ef4bda6 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-24-generic N/A
   linux-backports-modules-4.4.0-24-generic  N/A
   linux-firmware                            1.157
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: yes
   	Hard blocked: no
  Tags:  xenial
  Uname: Linux 4.4.0-24-generic x86_64
  UpgradeStatus: Upgraded to xenial on 2016-06-17 (1 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 05/04/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3101
  dmi.board.asset.tag: Default string
  dmi.board.name: X99-S
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 3
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3101:bd05/04/2016:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnX99-S:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

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