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[Bug 1597016] [NEW] Unable to Mount External LG CD ROM/RAM drive

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Russell Carey <russellwcarey@xxxxxxxxx>
Date: Tue, 28 Jun 2016 17:17:29 -0000
Reply-to: Bug 1597016 <1597016@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

I hope I have all of the proper information.  This is the first time
I've ever reported a bug to ubuntu, so please forgive me if I'm missing
anything important.

Every time I put an Audio CD inside of my External LG Slim Portable DVD
Writer, I get the following error dialog:

Unable to mount Audio Disc
Message recipient disconnected from message bus without replying

I don't know how to link this to another bug that was closed for a
previous version, but it appears to be the same, or a similar issue.
That bug is: BUG #1268838

Make/Model of device:
LG
Model: GP65NB60
SVC Code: NB60
S/N: 508HLHL100561
ROM Ver : PB00
Manufactured: August 2015 (08/26/2015)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-28-generic 4.4.0-28.47
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
Uname: Linux 4.4.0-28-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  russellwcarey   2009 F.... pulseaudio
 /dev/snd/controlC0:  russellwcarey   2009 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jun 28 10:50:43 2016
HibernationDevice: RESUME=UUID=d70e2965-448e-4515-8f32-58c6e3f1fda4
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2016-06-23 (4 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: LENOVO 20BHS02400
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-28-generic N/A
 linux-backports-modules-4.4.0-28-generic  N/A
 linux-firmware                            1.157.1
SourcePackage: linux
Symptom: storage
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/05/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: GNET71WW (2.19 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BHS02400
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGNET71WW(2.19):bd02/05/2015:svnLENOVO:pn20BHS02400:pvrThinkPadW540:rvnLENOVO:rn20BHS02400:rvr0B98401WIN:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20BHS02400
dmi.product.version: ThinkPad W540
dmi.sys.vendor: LENOVO

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug xenial

** Attachment added: "lspci-vnvn.log"
   https://bugs.launchpad.net/bugs/1597016/+attachment/4691762/+files/lspci-vnvn.log

** Description changed:

  I hope I have all of the proper information.  This is the first time
  I've ever reported a bug to ubuntu, so please forgive me if I'm missing
  anything important.
  
- Every time I put an Audio CD inside of my LG Slim Portable DVD Writer, I
- get the following error dialog:
+ Every time I put an Audio CD inside of my External LG Slim Portable DVD
+ Writer, I get the following error dialog:
  
  Unable to mount Audio Disc
  Message recipient disconnected from message bus without replying
+ 
+ I don't know how to link this to another bug that was closed for a
+ previous version, but IT appears to be the same, or similar issue.  That
+ bug is: BUG #1268838
  
  Make/Model of device:
  LG
  Model: GP65NB60
  SVC Code: NB60
  S/N: 508HLHL100561
  ROM Ver : PB00
  Manufactured: August 2015 (08/26/2015)
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-28-generic 4.4.0-28.47
  ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
  Uname: Linux 4.4.0-28-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  russellwcarey   2009 F.... pulseaudio
-  /dev/snd/controlC0:  russellwcarey   2009 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  russellwcarey   2009 F.... pulseaudio
+  /dev/snd/controlC0:  russellwcarey   2009 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Jun 28 10:50:43 2016
  HibernationDevice: RESUME=UUID=d70e2965-448e-4515-8f32-58c6e3f1fda4
  HotplugNewDevices:
-  
+ 
  HotplugNewMounts:
-  
+ 
  InstallationDate: Installed on 2016-06-23 (4 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  MachineType: LENOVO 20BHS02400
  ProcFB:
-  0 inteldrmfb
-  1 nouveaufb
+  0 inteldrmfb
+  1 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-4.4.0-28-generic N/A
-  linux-backports-modules-4.4.0-28-generic  N/A
-  linux-firmware                            1.157.1
+  linux-restricted-modules-4.4.0-28-generic N/A
+  linux-backports-modules-4.4.0-28-generic  N/A
+  linux-firmware                            1.157.1
  SourcePackage: linux
  Symptom: storage
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/05/2015
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GNET71WW (2.19 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20BHS02400
  dmi.board.vendor: LENOVO
  dmi.board.version: 0B98401 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGNET71WW(2.19):bd02/05/2015:svnLENOVO:pn20BHS02400:pvrThinkPadW540:rvnLENOVO:rn20BHS02400:rvr0B98401WIN:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20BHS02400
  dmi.product.version: ThinkPad W540
  dmi.sys.vendor: LENOVO

** Description changed:

  I hope I have all of the proper information.  This is the first time
  I've ever reported a bug to ubuntu, so please forgive me if I'm missing
  anything important.
  
  Every time I put an Audio CD inside of my External LG Slim Portable DVD
  Writer, I get the following error dialog:
  
  Unable to mount Audio Disc
  Message recipient disconnected from message bus without replying
  
  I don't know how to link this to another bug that was closed for a
- previous version, but IT appears to be the same, or similar issue.  That
- bug is: BUG #1268838
+ previous version, but it appears to be the same, or a similar issue.
+ That bug is: BUG #1268838
  
  Make/Model of device:
  LG
  Model: GP65NB60
  SVC Code: NB60
  S/N: 508HLHL100561
  ROM Ver : PB00
  Manufactured: August 2015 (08/26/2015)
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-28-generic 4.4.0-28.47
  ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
  Uname: Linux 4.4.0-28-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  russellwcarey   2009 F.... pulseaudio
   /dev/snd/controlC0:  russellwcarey   2009 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Jun 28 10:50:43 2016
  HibernationDevice: RESUME=UUID=d70e2965-448e-4515-8f32-58c6e3f1fda4
  HotplugNewDevices:
  
  HotplugNewMounts:
  
  InstallationDate: Installed on 2016-06-23 (4 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  MachineType: LENOVO 20BHS02400
  ProcFB:
   0 inteldrmfb
   1 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-28-generic N/A
   linux-backports-modules-4.4.0-28-generic  N/A
   linux-firmware                            1.157.1
  SourcePackage: linux
  Symptom: storage
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/05/2015
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GNET71WW (2.19 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20BHS02400
  dmi.board.vendor: LENOVO
  dmi.board.version: 0B98401 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGNET71WW(2.19):bd02/05/2015:svnLENOVO:pn20BHS02400:pvrThinkPadW540:rvnLENOVO:rn20BHS02400:rvr0B98401WIN:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20BHS02400
  dmi.product.version: ThinkPad W540
  dmi.sys.vendor: LENOVO

-- 
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https://bugs.launchpad.net/bugs/1597016

Title:
  Unable to Mount External LG CD ROM/RAM drive

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I hope I have all of the proper information.  This is the first time
  I've ever reported a bug to ubuntu, so please forgive me if I'm
  missing anything important.

  Every time I put an Audio CD inside of my External LG Slim Portable
  DVD Writer, I get the following error dialog:

  Unable to mount Audio Disc
  Message recipient disconnected from message bus without replying

  I don't know how to link this to another bug that was closed for a
  previous version, but it appears to be the same, or a similar issue.
  That bug is: BUG #1268838

  Make/Model of device:
  LG
  Model: GP65NB60
  SVC Code: NB60
  S/N: 508HLHL100561
  ROM Ver : PB00
  Manufactured: August 2015 (08/26/2015)

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-28-generic 4.4.0-28.47
  ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
  Uname: Linux 4.4.0-28-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  russellwcarey   2009 F.... pulseaudio
   /dev/snd/controlC0:  russellwcarey   2009 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Jun 28 10:50:43 2016
  HibernationDevice: RESUME=UUID=d70e2965-448e-4515-8f32-58c6e3f1fda4
  HotplugNewDevices:

  HotplugNewMounts:

  InstallationDate: Installed on 2016-06-23 (4 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  MachineType: LENOVO 20BHS02400
  ProcFB:
   0 inteldrmfb
   1 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-28-generic N/A
   linux-backports-modules-4.4.0-28-generic  N/A
   linux-firmware                            1.157.1
  SourcePackage: linux
  Symptom: storage
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/05/2015
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GNET71WW (2.19 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20BHS02400
  dmi.board.vendor: LENOVO
  dmi.board.version: 0B98401 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGNET71WW(2.19):bd02/05/2015:svnLENOVO:pn20BHS02400:pvrThinkPadW540:rvnLENOVO:rn20BHS02400:rvr0B98401WIN:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20BHS02400
  dmi.product.version: ThinkPad W540
  dmi.sys.vendor: LENOVO

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Follow ups

[Bug 1597016] Re: Unable to Mount External LG CD ROM/RAM drive
From: Russell Carey, 2016-06-29
[Bug 1597016] Re: Unable to Mount External LG CD ROM/RAM drive
From: Joseph Salisbury, 2016-06-29
[Bug 1597016] Status changed to Confirmed
From: Brad Figg, 2016-06-28