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Message #26068
[Bug 1232877] Re: Touchpad reported as: "elantech: unknown hardware version, aborting"
craftyguy, as per http://us.acer.com/ac/en/US/content/drivers an update
is available for your BIOS (2.05). If you update to this following
https://help.ubuntu.com/community/BiosUpdate , does it change anything?
If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Thank you for your understanding.
** Changed in: linux (Ubuntu)
Status: Triaged => Incomplete
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https://bugs.launchpad.net/bugs/1232877
Title:
Touchpad reported as: "elantech: unknown hardware version, aborting"
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Only basic functionality (right/left click, moving pointer) work.
Expectation is that the device would be detected as a touchpad with
support for multitouch/scrolling/etc. The laptop is an Acer S7 392.
Please let me know if I can provide more information to help!
$ lsb_release -rd
Description: Ubuntu Saucy Salamander (development branch)
Release: 13.10
$ uname -a
Linux ultrabook 3.11.0-9-generic #16-Ubuntu SMP Fri Sep 27 15:08:11 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-9-generic 3.11.0-9.16
ProcVersionSignature: Ubuntu 3.11.0-9.16-generic 3.11.2
Uname: Linux 3.11.0-9-generic x86_64
ApportVersion: 2.12.5-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: craftyguy 2497 F.... pulseaudio
/dev/snd/controlC0: craftyguy 2497 F.... pulseaudio
Date: Sun Sep 29 12:17:48 2013
HibernationDevice: RESUME=UUID=43274a69-d023-452a-9f3a-70c188b4405b
InstallationDate: Installed on 2013-09-28 (1 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20130925.1)
MachineType: Acer Aspire S7-392
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-9-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-9-generic N/A
linux-backports-modules-3.11.0-9-generic N/A
linux-firmware 1.114
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/07/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.03
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Storm2
dmi.board.vendor: Acer
dmi.board.version: V2.03
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.03
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.03:bd06/07/2013:svnAcer:pnAspireS7-392:pvrV2.03:rvnAcer:rnStorm2:rvrV2.03:cvnAcer:ct10:cvrV2.03:
dmi.product.name: Aspire S7-392
dmi.product.version: V2.03
dmi.sys.vendor: Acer
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