kernel-packages team mailing list archive

[Florian Otti <f.otti@xxxxxx>]

Public bug reported:

Hello,

my Acer Aspire V5-573G crashes at shutdown. With Splash I just see the Ubuntu Logo, then the dots freeze and nothing happens. The screen stays like that and the fan blows harder periodically.
Without splash the last line I see is "Power down" and then it crashes. Everything works until then and it, "sounds" like it shut down (except for the fan of course)
I tried two other Distributions (Mint and Gentoo) and had the exact same problem.
The workarounds with the shutdown command and various kernel parameters didn't work.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-12-generic 3.11.0-12.19 [modified: boot/vmlinuz-3.11.0-12-generic]
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  outtay     1926 F.... pulseaudio
 /dev/snd/controlC1:  outtay     1926 F.... pulseaudio
Date: Fri Nov  8 13:14:15 2013
HibernationDevice: RESUME=UUID=b1801ba2-297c-439f-b47a-ba7c54029d21
InstallationDate: Installed on 2013-11-01 (6 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Acer Aspire V5-573G
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=da9bf51d-201a-41b8-a3d2-9bbd47856713 ro quiet acpi_backlight=vendor apm=power_off acpi_os_name=Linux acpi=force acpi_osi=
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic  N/A
 linux-firmware                             1.116
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/30/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.22
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Dazzle_HW
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.22:bd09/30/2013:svnAcer:pnAspireV5-573G:pvrTBDbyOEM:rvnAcer:rnDazzle_HW:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire V5-573G
dmi.product.version: TBD by OEM
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug saucy

** Attachment added: "version.log"
   https://bugs.launchpad.net/bugs/1249329/+attachment/3903093/+files/version.log

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1249329

Title:
  Acer V5-573G shutdown crash

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Hello,

  my Acer Aspire V5-573G crashes at shutdown. With Splash I just see the Ubuntu Logo, then the dots freeze and nothing happens. The screen stays like that and the fan blows harder periodically.
  Without splash the last line I see is "Power down" and then it crashes. Everything works until then and it, "sounds" like it shut down (except for the fan of course)
  I tried two other Distributions (Mint and Gentoo) and had the exact same problem.
  The workarounds with the shutdown command and various kernel parameters didn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-12-generic 3.11.0-12.19 [modified: boot/vmlinuz-3.11.0-12-generic]
  ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
  Uname: Linux 3.11.0-12-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  outtay     1926 F.... pulseaudio
   /dev/snd/controlC1:  outtay     1926 F.... pulseaudio
  Date: Fri Nov  8 13:14:15 2013
  HibernationDevice: RESUME=UUID=b1801ba2-297c-439f-b47a-ba7c54029d21
  InstallationDate: Installed on 2013-11-01 (6 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Acer Aspire V5-573G
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=da9bf51d-201a-41b8-a3d2-9bbd47856713 ro quiet acpi_backlight=vendor apm=power_off acpi_os_name=Linux acpi=force acpi_osi=
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-12-generic N/A
   linux-backports-modules-3.11.0-12-generic  N/A
   linux-firmware                             1.116
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/30/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.22
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Dazzle_HW
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.22:bd09/30/2013:svnAcer:pnAspireV5-573G:pvrTBDbyOEM:rvnAcer:rnDazzle_HW:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire V5-573G
  dmi.product.version: TBD by OEM
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1249329/+subscriptions