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[Bug 1072918] Re: USB 3.0 xHCI driver fails to load no USB 3.0 ports work

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Tue, 19 Nov 2013 10:45:50 -0000
Reply-to: Bug 1072918 <1072918@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
porzech, as per
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5212928&spf_p.tpst=swdMain&spf_p.prp_swdMain
=wsrp-
navigationalState%3DswEnvOID%253D4060%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#BIOS
an update is available for your BIOS (F.45). If you update to this
following https://help.ubuntu.com/community/BiosUpdate , does it change
anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Tags added: bios-outdated-f.45

** Changed in: linux (Ubuntu)
       Status: Triaged => Incomplete

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https://bugs.launchpad.net/bugs/1072918

Title:
  USB 3.0 xHCI driver fails to load no USB 3.0 ports work

Status in System76:
  Triaged
Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  As stated in summary xhci driver fails to load as a result no devices connected to USB 3.0 ports get recognized (they are powered up normally)
  I think this is a relevant part of the dmesg (successfull USB 2.0 start followed by USB 3.0 xhci load failure
  Ports are working ok in Windows 7 x64 
  Laptop is set to UEFI no secure bot

  [    1.152252] usb usb1: >New USB device found, idVendor=1d6b, idProduct=0002
  [    1.152256] usb usb1: >New USB device strings: Mfr=3, Product=2, SerialNumber=1
  [    1.152271] usb usb1: >Product: EHCI Host Controller
  [    1.152272] usb usb1: >Manufacturer: Linux 3.5.0-17-generic ehci_hcd
  [    1.152273] usb usb1: >SerialNumber: 0000:00:1a.0
  [    1.152342] hub 1-0:1.0: >USB hub found
  [    1.152345] hub 1-0:1.0: >2 ports detected
  [    1.152396] ehci_hcd 0000:00:1d.0: >setting latency timer to 64
  [    1.152399] ehci_hcd 0000:00:1d.0: >EHCI Host Controller
  [    1.152402] ehci_hcd 0000:00:1d.0: >new USB bus registered, assigned bus number 2
  [    1.152419] ehci_hcd 0000:00:1d.0: >debug port 2
  [    1.156304] ehci_hcd 0000:00:1d.0: >cache line size of 64 is not supported
  [    1.156307] ehci_hcd 0000:00:1d.0: >irq 16, io mem 0xd4738000
  [    1.168203] ehci_hcd 0000:00:1d.0: >USB 2.0 started, EHCI 1.00
  [    1.168225] usb usb2: >New USB device found, idVendor=1d6b, idProduct=0002
  [    1.168228] usb usb2: >New USB device strings: Mfr=3, Product=2, SerialNumber=1
  [    1.168231] usb usb2: >Product: EHCI Host Controller
  [    1.168247] usb usb2: >Manufacturer: Linux 3.5.0-17-generic ehci_hcd
  [    1.168248] usb usb2: >SerialNumber: 0000:00:1d.0
  [    1.168309] hub 2-0:1.0: >USB hub found
  [    1.168311] hub 2-0:1.0: >2 ports detected
  [    1.168347] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
  [    1.168356] uhci_hcd: USB Universal Host Controller Interface driver
  [    1.168374] xhci_hcd 0000:00:14.0: >can't derive routing for PCI INT A
  [    1.168375] xhci_hcd 0000:00:14.0: >PCI INT A: no GSI
  [    1.168375] 
  [    1.168391] xhci_hcd 0000:00:14.0: >setting latency timer to 64
  [    1.168394] xhci_hcd 0000:00:14.0: >xHCI Host Controller
  [    1.168397] xhci_hcd 0000:00:14.0: >new USB bus registered, assigned bus number 3
  [    1.168479] xhci_hcd 0000:00:14.0: >cache line size of 64 is not supported
  [    1.168480] xhci_hcd 0000:00:14.0: >request interrupt 255 failed
  [    1.168482] xhci_hcd 0000:00:14.0: >USB bus 3 deregistered
  [    1.168493] xhci_hcd 0000:00:14.0: >can't derive routing for PCI INT A
  [    1.168495] xhci_hcd 0000:00:14.0: >init 0000:00:14.0 fail, -22
  [    1.168498] xhci_hcd: probe of 0000:00:14.0 failed with error -22
  [    1.168517] usbcore: registered new interface driver libusual

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-17-generic 3.5.0-17.28
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.6.1-0ubuntu6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  przemek    2544 F.... pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Date: Mon Oct 29 23:16:08 2012
  HibernationDevice: RESUME=UUID=146cf391-1b75-489c-88da-5cae96cd2e42
  InstallationDate: Installed on 2012-10-26 (3 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: Hewlett-Packard HP ProBook 6570b
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=c89aa36c-c37b-4676-8c8c-6bef8fc6c240 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-17-generic N/A
   linux-backports-modules-3.5.0-17-generic  N/A
   linux-firmware                            1.95
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/24/2012
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68ICE Ver. F.31
  dmi.board.name: 17AB
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 42.32
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68ICEVer.F.31:bd09/24/2012:svnHewlett-Packard:pnHPProBook6570b:pvrA1029D1102:rvnHewlett-Packard:rn17AB:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ProBook 6570b
  dmi.product.version: A1029D1102
  dmi.sys.vendor: Hewlett-Packard

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