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[Bug 1252945] Re: [HP Pavilion 15-e010ax Notebook PC] Unable to install Saucy

 

brianM, could you please confirm this issue exists with the latest
development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
please just make a comment to this.

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Summary changed:

- Unable to install Saucy on HP with A6-5200 APU
+ [HP Pavilion 15-e010ax Notebook PC] Unable to install Saucy

** Tags added: latest-bios-f.22 needs-upstream-testing regression-
release

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1252945

Title:
  [HP Pavilion 15-e010ax Notebook PC] Unable to install Saucy

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Tried to install U13.10 using the desktop installer on HP 15e010ax
  laptop. Goes thru splash screen to freeze with a black screen with no
  cursor. Unable to access terminal. Was using uefi boot with secure
  boot disabled. This is a regression as U13.04 works on this machine
  and has been used to gather the debug info attached due no terminal
  access in 13.10. This occurs when trying to boot to live session or
  straight to install.

  Appears installer cannot set up a satisfactory default video driver
  for this machine. Note VESA: KALINDI works on 13.04 and probably
  should in 13.10.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-33-generic 3.8.0-33.48
  ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
  Uname: Linux 3.8.0-33-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  brian      1918 F.... pulseaudio
   /dev/snd/controlC0:  brian      1918 F.... pulseaudio
  CRDA:
   country AU:
   	(2402 - 2482 @ 40), (N/A, 20)
   	(5170 - 5250 @ 40), (3, 23)
   	(5250 - 5330 @ 40), (3, 23), DFS
   	(5735 - 5835 @ 40), (3, 30)
  Date: Wed Nov 20 14:35:58 2013
  HibernationDevice: RESUME=UUID=5aed68e6-feb5-4218-8672-ac3a1790bbbe
  InstallationDate: Installed on 2013-11-18 (1 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
  MarkForUpload: True
  ProcFB: 0 EFI VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-33-generic root=UUID=560ad8b8-e23f-4108-a24c-7e2bed8a81a6 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-33-generic N/A
   linux-backports-modules-3.8.0-33-generic  N/A
   linux-firmware                            1.106
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/27/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.22
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 213A
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 02.12
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.22:bd09/27/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0884100000305A10000620100:rvnHewlett-Packard:rn213A:rvr02.12:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 15 Notebook PC
  dmi.product.version: 0884100000305A10000620100
  dmi.sys.vendor: Hewlett-Packard

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