kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

*** This bug is a duplicate of bug 795626 ***
    https://bugs.launchpad.net/bugs/795626

intuited, as per http://us.acer.com/ac/en/US/content/drivers an update
is available for your BIOS (1.30). If you update to this following
https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Tags added: bios-outdated-v1.30

** Summary changed:

- USB subsystem seems to shut down occasionally
+ [Acer Aspire 5742] USB subsystem seems to shut down occasionally

** Tags removed: apport-collected oneiric staging

** Attachment removed: "BootDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699341/+files/BootDmesg.txt

** Attachment removed: "CurrentDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699342/+files/CurrentDmesg.txt

** Attachment removed: "Lspci.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699343/+files/Lspci.txt

** Attachment removed: "Lsusb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699344/+files/Lsusb.txt

** Attachment removed: "ProcCpuinfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699345/+files/ProcCpuinfo.txt

** Attachment removed: "ProcInterrupts.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699346/+files/ProcInterrupts.txt

** Attachment removed: "UdevDb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699348/+files/UdevDb.txt

** Attachment removed: "ProcModules.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699347/+files/ProcModules.txt

** Attachment removed: "UdevLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699349/+files/UdevLog.txt

** Attachment removed: "WifiSyslog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/747811/+attachment/2699350/+files/WifiSyslog.txt

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https://bugs.launchpad.net/bugs/747811

Title:
  [Acer Aspire 5742] USB subsystem seems to shut down occasionally

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  When reconnecting a USB keyboard to my system, I got this stream of
  messages in `/var/log/syslog`:

      Mar 31 22:35:01 gatsby kernel: [442633.491562] usb 2-1.2: new low speed USB device using ehci_hcd and address 79
      Mar 31 22:35:01 gatsby kernel: [442633.579057] ehci_hcd 0000:00:1d.0: fatal error
      Mar 31 22:35:01 gatsby kernel: [442633.585381] ehci_hcd 0000:00:1d.0: force halt; handshake ffffc90000674824 00004000 00004000 -> -110
      Mar 31 22:35:01 gatsby kernel: [442633.585389] ehci_hcd 0000:00:1d.0: HC died; cleaning up
      Mar 31 22:35:01 gatsby kernel: [442633.598955] usb 2-1.2: device descriptor read/all, error -108
      Mar 31 22:35:01 gatsby kernel: [442633.598961] hub 2-1:1.0: cannot disable port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598974] hub 2-1:1.0: cannot reset port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598977] hub 2-1:1.0: cannot disable port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598983] hub 2-1:1.0: cannot reset port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598987] hub 2-1:1.0: cannot disable port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598992] hub 2-1:1.0: cannot reset port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598995] hub 2-1:1.0: cannot disable port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.598998] hub 2-1:1.0: unable to enumerate USB device on port 2
      Mar 31 22:35:01 gatsby kernel: [442633.599002] hub 2-1:1.0: cannot disable port 2 (err = -19)
      Mar 31 22:35:01 gatsby kernel: [442633.599015] usb 2-1: USB disconnect, address 2

  A normal set of log messages for the same event looks like this:

      Mar 31 16:36:44 gatsby kernel: [421175.156518] usb 2-1.2: new low speed USB device using ehci_hcd and address 74
      Mar 31 16:36:44 gatsby kernel: [421175.278006] input: Dell Dell USB Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/input/input63
      Mar 31 16:36:44 gatsby kernel: [421175.278256] generic-usb 0003:413C:2003.0038: input,hidraw0: USB HID v1.10 Keyboard [Dell Dell USB Keyboard] on usb-0000:00:1d.0-1.2/input0

  Since that error was logged, the system will no longer respond to the
  connection of USB devices.  There is no record of such events in
  either `/var/log/syslog` or via `dmesg`.

  I'm running 10.10 on an Acer Aspire 5742 laptop.  It may be relevant
  that both my HECI controller and SMBus show up as `UNCLAIMED` in the
  output from `lshw`.  They are both listed as being `/^\s*product: 5
  Series/3400 Series Chipset (HECI|SMBus) Controller/`.

  I'm booting with the `acpi_osi=` kernel argument.

  This, or a different problem resulting in USB devices not being
  detected, has happened once before, on 2011-03-12.  I rebooted in
  order to be able to use newly connected USB devices.

  When the previous event occurred, I was not using the acpi_osi= kernel
  parameter.

  I was using the kernel package `linux-image-generic 2.6.35.27.35` (or
  possibly an earlier one, depending on when/if I rebooted) at that
  point; I have since upgraded to `linux-image-2.6.35-28-generic
  2.6.35-28.49`.

  Since my last reboot I have plugged and unplugged numerous USB devices
  multiple times without any issues.  Note the address `79` on the above
  syslog messages.

  I tried

      $ sudo modprobe -r usbhid ; sudo modprobe usbhid

  This logged the following to `/var/log/syslog`

      Apr  1 00:41:10 gatsby kernel: [450189.768916] usbcore: deregistering interface driver usbhid
      Apr  1 00:41:10 gatsby kernel: [450189.768960] usbcore: deregistering interface driver hiddev
      Apr  1 00:41:10 gatsby kernel: [450189.823210] usbcore: registered new interface driver hiddev
      Apr  1 00:41:10 gatsby kernel: [450189.823246] usbcore: registered new interface driver usbhid
      Apr  1 00:41:10 gatsby kernel: [450189.823250] usbhid: USB HID core driver

  but otherwise had no effect: newly-connected USB devices still do not
  work, nor are any syslog messages generated in response to their
  connection.

  I tried connecting devices to two different USB ports on different
  sides of the machine, both to the same non-effect.

  ProblemType: Bug
  DistroRelease: Ubuntu 10.10
  Package: linux-image-2.6.35-28-generic 2.6.35-28.49
  Regression: No
  Reproducible: No
  ProcVersionSignature: Ubuntu 2.6.35-28.49-generic 2.6.35.11
  Uname: Linux 2.6.35-28-generic x86_64
  NonfreeKernelModules: wl
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  sixty      2548 F.... pulseaudio
                        sixty      4769 F.... alsamixer
                        sixty     20641 F.... alsamixer
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xb4400000 irq 44'
     Mixer name	: 'Intel IbexPeak HDMI'
     Components	: 'HDA:10ec0272,10250487,00100001 HDA:80862804,80860101,00100000'
     Controls      : 25
     Simple ctrls  : 12
  Date: Fri Apr  1 18:14:32 2011
  Frequency: Once every few weeks.
  HibernationDevice: RESUME=UUID=9bdf76d5-03ed-4976-9c4d-e32fd1c65d5a
  InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
  Lsusb:
   Bus 001 Device 004: ID 0bda:0138 Realtek Semiconductor Corp. 
   Bus 001 Device 003: ID 0402:9665 ALi Corp. 
   Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire 5742
  ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.35-28-generic root=/dev/mapper/hostname-root ro acpi_osi=
  ProcEnviron:
   PATH=(custom, user)
   LANG=en_CA.utf8
   SHELL=/bin/bash
  RelatedPackageVersions: linux-firmware 1.38.4
  RfKill:
   
  SourcePackage: linux
  dmi.bios.date: 09/27/2010
  dmi.bios.vendor: Acer
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Aspire 5742
  dmi.board.vendor: Acer
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.07
  dmi.modalias: dmi:bvnAcer:bvrV1.07:bd09/27/2010:svnAcer:pnAspire5742:pvrV1.07:rvnAcer:rnAspire5742:rvrV1.07:cvnAcer:ct10:cvrV1.07:
  dmi.product.name: Aspire 5742
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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