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[Bug 1205843] Re: e1000e ethernet not working on raring 13.04 (nor in precise 12.04)

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 01 Dec 2013 15:09:25 -0000
Reply-to: Bug 1205843 <1205843@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Jorge, this bug was reported a while ago and there hasn't been any
activity in it recently. We were wondering if this is still an issue? If
so, could you please test for this with the latest development release
of Ubuntu? ISO images are available from http://cdimage.ubuntu.com
/daily-live/current/ .

If it remains an issue, could you please run the following command in
the development release from a Terminal
(Applications->Accessories->Terminal), as it will automatically gather
and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Description changed:

  After an upgrade in precise, the ethernet connection started failing.
- 
- My desktop is a Dell Inspiron 530s with e1000e 82562V-2 Ethernet
- interface.
- 
  The problem is that it seems to connect and receive the dhcp but the
  ethernet fails all the time.
+ 
+ WORKAROUND: sudo ethtool -s eth0 speed 10 duplex full autoneg off
  
  Syslog:
  Jul 28 13:33:16 oro-1 kernel: [ 2031.340121] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:17 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:17 oro-1 kernel: [ 2032.996765] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:17 oro-1 kernel: [ 2032.996772] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:18 oro-1 kernel: [ 2033.968121] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:18 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:20 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:20 oro-1 kernel: [ 2035.820755] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:20 oro-1 kernel: [ 2035.820763] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:22 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:22 oro-1 kernel: [ 2037.592124] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:24 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:24 oro-1 kernel: [ 2039.288783] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:24 oro-1 kernel: [ 2039.288790] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:25 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:25 oro-1 kernel: [ 2040.504122] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:27 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:27 oro-1 kernel: [ 2042.196762] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:27 oro-1 kernel: [ 2042.196770] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:27 oro-1 kernel: [ 2042.704125] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:28 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:29 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:29 oro-1 kernel: [ 2044.344766] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:29 oro-1 kernel: [ 2044.344774] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  
  dmesg:
  [ 2013.376189] e1000e: eth0 NIC Link is Down
  [ 2014.968757] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2014.968765] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2018.504123] e1000e: eth0 NIC Link is Down
  [ 2020.124759] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2020.124767] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2022.188128] e1000e: eth0 NIC Link is Down
  [ 2023.796761] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2023.796769] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2023.840120] e1000e: eth0 NIC Link is Down
  [ 2025.468762] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2025.468770] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2026.860120] e1000e: eth0 NIC Link is Down
  [ 2028.512768] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2028.512775] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2031.340121] e1000e: eth0 NIC Link is Down
  [ 2032.996765] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2032.996772] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2033.968121] e1000e: eth0 NIC Link is Down
  
  lshw
-   *-network
-        description: Ethernet interface
-        product: 82562V-2 10/100 Network Connection
-        vendor: Intel Corporation
-        physical id: 19
-        bus info: pci@0000:00:19.0
-        logical name: eth0
-        version: 02
-        serial: 00:1d:09:81:db:c4
-        capacity: 100Mbit/s
-        width: 32 bits
-        clock: 33MHz
-        capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
-        configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.3.2-k firmware=1.1-2 ip=10.0.0.2 latency=0 link=no multicast=yes port=twisted pair
-        resources: irq:41 memory:fdfc0000-fdfdffff memory:fdfff000-fdffffff ioport:ff00(size=32)
+   *-network
+        description: Ethernet interface
+        product: 82562V-2 10/100 Network Connection
+        vendor: Intel Corporation
+        physical id: 19
+        bus info: pci@0000:00:19.0
+        logical name: eth0
+        version: 02
+        serial: 00:1d:09:81:db:c4
+        capacity: 100Mbit/s
+        width: 32 bits
+        clock: 33MHz
+        capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
+        configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.3.2-k firmware=1.1-2 ip=10.0.0.2 latency=0 link=no multicast=yes port=twisted pair
+        resources: irq:41 memory:fdfc0000-fdfdffff memory:fdfff000-fdffffff ioport:ff00(size=32)
  
  I tried with kernels:
  3.10.3-031003-generic
  3.8.0-19-generic
  3.8.0-21-generic (from https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1152194  -- http://people.canonical.com/~henrix/e1000e-pm-bug/)
  
  None of them worked.
  
  Also I tried with the driver from http://sourceforge.net/projects/e1000/files/e1000e%20stable/2.4.14/ and neither it worked.
  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=15817
  
  Attachments included.
  
  Please, could you help me?

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1205843

Title:
  e1000e ethernet not working on raring 13.04 (nor in precise 12.04)

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  After an upgrade in precise, the ethernet connection started failing.
  The problem is that it seems to connect and receive the dhcp but the
  ethernet fails all the time.

  WORKAROUND: sudo ethtool -s eth0 speed 10 duplex full autoneg off

  Syslog:
  Jul 28 13:33:16 oro-1 kernel: [ 2031.340121] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:17 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:17 oro-1 kernel: [ 2032.996765] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:17 oro-1 kernel: [ 2032.996772] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:18 oro-1 kernel: [ 2033.968121] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:18 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:20 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:20 oro-1 kernel: [ 2035.820755] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:20 oro-1 kernel: [ 2035.820763] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:22 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:22 oro-1 kernel: [ 2037.592124] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:24 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:24 oro-1 kernel: [ 2039.288783] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:24 oro-1 kernel: [ 2039.288790] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:25 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:25 oro-1 kernel: [ 2040.504122] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:27 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:27 oro-1 kernel: [ 2042.196762] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:27 oro-1 kernel: [ 2042.196770] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  Jul 28 13:33:27 oro-1 kernel: [ 2042.704125] e1000e: eth0 NIC Link is Down
  Jul 28 13:33:28 oro-1 NetworkManager[869]: <info> (eth0): carrier now OFF (device state 100, deferring action for 4 seconds)
  Jul 28 13:33:29 oro-1 NetworkManager[869]: <info> (eth0): carrier now ON (device state 100)
  Jul 28 13:33:29 oro-1 kernel: [ 2044.344766] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  Jul 28 13:33:29 oro-1 kernel: [ 2044.344774] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO

  dmesg:
  [ 2013.376189] e1000e: eth0 NIC Link is Down
  [ 2014.968757] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2014.968765] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2018.504123] e1000e: eth0 NIC Link is Down
  [ 2020.124759] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2020.124767] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2022.188128] e1000e: eth0 NIC Link is Down
  [ 2023.796761] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2023.796769] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2023.840120] e1000e: eth0 NIC Link is Down
  [ 2025.468762] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2025.468770] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2026.860120] e1000e: eth0 NIC Link is Down
  [ 2028.512768] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2028.512775] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2031.340121] e1000e: eth0 NIC Link is Down
  [ 2032.996765] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
  [ 2032.996772] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
  [ 2033.968121] e1000e: eth0 NIC Link is Down

  lshw
    *-network
         description: Ethernet interface
         product: 82562V-2 10/100 Network Connection
         vendor: Intel Corporation
         physical id: 19
         bus info: pci@0000:00:19.0
         logical name: eth0
         version: 02
         serial: 00:1d:09:81:db:c4
         capacity: 100Mbit/s
         width: 32 bits
         clock: 33MHz
         capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
         configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.3.2-k firmware=1.1-2 ip=10.0.0.2 latency=0 link=no multicast=yes port=twisted pair
         resources: irq:41 memory:fdfc0000-fdfdffff memory:fdfff000-fdffffff ioport:ff00(size=32)

  I tried with kernels:
  3.10.3-031003-generic
  3.8.0-19-generic
  3.8.0-21-generic (from https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1152194  -- http://people.canonical.com/~henrix/e1000e-pm-bug/)

  None of them worked.

  Also I tried with the driver from http://sourceforge.net/projects/e1000/files/e1000e%20stable/2.4.14/ and neither it worked.
  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=15817

  Attachments included.

  Please, could you help me?

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References

[Bug 1205843] [NEW] e1000e ethernet not working on raring 13.04 (nor in precise 12.04)
From: Jorge, 2013-07-28