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Message #35445
[Bug 1263015] Re: ASUS Zenbook UX302LG - black screen on boot
apport information
** Tags added: apport-collected package-from-proposed
** Description changed:
Install via LiveUSB created with unetbootin off the saucy amd64 iso was
able to be completed with "nomodeset".
First boot into installed system resulted in lightdm "cowbell" being
played but a backlight on / blank screen on the display.
using nomodeset on installed system results in framebuffer/console being
usable - but no X able to start (cannot find screen).
tried some alternative kernel options : acpi_backlight=vendor,
video=1920x1080-24@60
but with same results.
Tried using different kernel as per bug
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1195483
pinned and upgraded to trusty kernel images - slightly different result
in that backlight goes down and breifly have a red screen tear in upper
left of screen for several seconds before reverting to same behaviour as
saucy kernel. (blanked screen, backlit, lightdm cowbell plays).
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.12.0-7-generic 3.12.0-7.15
ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4
Uname: Linux 3.12.0-7-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lightdm 1473 F.... pulseaudio
/dev/snd/controlC0: lightdm 1473 F.... pulseaudio
CRDA:
country SG:
(2402 - 2482 @ 40), (N/A, 20)
(5170 - 5250 @ 40), (N/A, 20)
(5250 - 5330 @ 40), (N/A, 20), DFS
(5735 - 5835 @ 40), (N/A, 20)
Date: Fri Dec 20 21:17:10 2013
HibernationDevice: RESUME=UUID=808c568f-76fa-46d3-9e60-276860ebe1ec
InstallationDate: Installed on 2013-12-20 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 03eb:8a03 Atmel Corp.
Bus 001 Device 003: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:07dc Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX302LG
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-7-generic.efi.signed root=UUID=c4550a46-5cb3-4033-ac7f-3bc9d38959f8 ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.12.0-7-generic N/A
linux-backports-modules-3.12.0-7-generic N/A
linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-12-20 (0 days ago)
dmi.bios.date: 10/30/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX302LG.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX302LG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX302LG.207:bd10/30/2013:svnASUSTeKCOMPUTERINC.:pnUX302LG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX302LG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX302LG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
+ ---
+ ApportVersion: 2.12.5-0ubuntu2.2
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: lightdm 1466 F.... pulseaudio
+ /dev/snd/controlC0: lightdm 1466 F.... pulseaudio
+ CRDA:
+ country SG:
+ (2402 - 2482 @ 40), (N/A, 20)
+ (5170 - 5250 @ 40), (N/A, 20)
+ (5250 - 5330 @ 40), (N/A, 20), DFS
+ (5735 - 5835 @ 40), (N/A, 20)
+ DistroRelease: Ubuntu 13.10
+ HibernationDevice: RESUME=UUID=808c568f-76fa-46d3-9e60-276860ebe1ec
+ InstallationDate: Installed on 2013-12-20 (0 days ago)
+ InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 004: ID 03eb:8a03 Atmel Corp.
+ Bus 001 Device 003: ID 1bcf:2987 Sunplus Innovation Technology Inc.
+ Bus 001 Device 002: ID 8087:07dc Intel Corp.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: ASUSTeK COMPUTER INC. UX302LG
+ MarkForUpload: True
+ Package: linux 3.11.0.15.16
+ PackageArchitecture: amd64
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=c4550a46-5cb3-4033-ac7f-3bc9d38959f8 ro
+ ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-3.11.0-15-generic N/A
+ linux-backports-modules-3.11.0-15-generic N/A
+ linux-firmware 1.116
+ Tags: saucy package-from-proposed
+ Uname: Linux 3.11.0-15-generic x86_64
+ UpgradeStatus: Upgraded to saucy on 2013-12-20 (0 days ago)
+ UserGroups:
+
+ dmi.bios.date: 10/30/2013
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: UX302LG.207
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX302LG
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX302LG.207:bd10/30/2013:svnASUSTeKCOMPUTERINC.:pnUX302LG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX302LG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: UX302LG
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1263015/+attachment/3933119/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1263015
Title:
ASUS Zenbook UX302LG - black screen on boot
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
Install via LiveUSB created with unetbootin off the saucy amd64 iso
was able to be completed with "nomodeset".
First boot into installed system resulted in lightdm "cowbell" being
played but a backlight on / blank screen on the display.
using nomodeset on installed system results in framebuffer/console
being usable - but no X able to start (cannot find screen).
tried some alternative kernel options : acpi_backlight=vendor,
video=1920x1080-24@60
but with same results.
Tried using different kernel as per bug
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1195483
pinned and upgraded to trusty kernel images - slightly different
result in that backlight goes down and breifly have a red screen tear
in upper left of screen for several seconds before reverting to same
behaviour as saucy kernel. (blanked screen, backlit, lightdm cowbell
plays).
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.12.0-7-generic 3.12.0-7.15
ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4
Uname: Linux 3.12.0-7-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lightdm 1473 F.... pulseaudio
/dev/snd/controlC0: lightdm 1473 F.... pulseaudio
CRDA:
country SG:
(2402 - 2482 @ 40), (N/A, 20)
(5170 - 5250 @ 40), (N/A, 20)
(5250 - 5330 @ 40), (N/A, 20), DFS
(5735 - 5835 @ 40), (N/A, 20)
Date: Fri Dec 20 21:17:10 2013
HibernationDevice: RESUME=UUID=808c568f-76fa-46d3-9e60-276860ebe1ec
InstallationDate: Installed on 2013-12-20 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 03eb:8a03 Atmel Corp.
Bus 001 Device 003: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:07dc Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX302LG
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-7-generic.efi.signed root=UUID=c4550a46-5cb3-4033-ac7f-3bc9d38959f8 ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.12.0-7-generic N/A
linux-backports-modules-3.12.0-7-generic N/A
linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-12-20 (0 days ago)
dmi.bios.date: 10/30/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX302LG.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX302LG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX302LG.207:bd10/30/2013:svnASUSTeKCOMPUTERINC.:pnUX302LG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX302LG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX302LG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
---
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lightdm 1466 F.... pulseaudio
/dev/snd/controlC0: lightdm 1466 F.... pulseaudio
CRDA:
country SG:
(2402 - 2482 @ 40), (N/A, 20)
(5170 - 5250 @ 40), (N/A, 20)
(5250 - 5330 @ 40), (N/A, 20), DFS
(5735 - 5835 @ 40), (N/A, 20)
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=808c568f-76fa-46d3-9e60-276860ebe1ec
InstallationDate: Installed on 2013-12-20 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 03eb:8a03 Atmel Corp.
Bus 001 Device 003: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:07dc Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX302LG
MarkForUpload: True
Package: linux 3.11.0.15.16
PackageArchitecture: amd64
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=c4550a46-5cb3-4033-ac7f-3bc9d38959f8 ro
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.11.0-15-generic N/A
linux-backports-modules-3.11.0-15-generic N/A
linux-firmware 1.116
Tags: saucy package-from-proposed
Uname: Linux 3.11.0-15-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-12-20 (0 days ago)
UserGroups:
dmi.bios.date: 10/30/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX302LG.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX302LG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX302LG.207:bd10/30/2013:svnASUSTeKCOMPUTERINC.:pnUX302LG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX302LG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX302LG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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References
