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[Bug 1265724] [NEW] [Acer-471G]Reboot failed, cause lost of response

 

Public bug reported:

As long as I reboot computer(whether in gnome or use reboot command),  
my computer get lost of response with blackscreen, HDD LED hold on as if it is writing data.
This appears after system stoppd all the progress, before the Acer logo(BIOS logo) show.

But, If I shutdown my computer(whether in gnome or use reboot command),
everything is all right!

And, if I use SysRq command to reboot my computer, that is all right
too!

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-35-generic 3.8.0-35.50
ProcVersionSignature: Ubuntu 3.8.0-35.50-generic 3.8.13.13
Uname: Linux 3.8.0-35-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  hyz        3418 F.... pulseaudio
Date: Fri Jan  3 15:14:31 2014
HibernationDevice: RESUME=UUID=cf0b2965-4ec7-4ae6-8741-1e1140ca3a8e
InstallationDate: Installed on 2013-08-21 (134 days ago)
InstallationMedia: Ubuntu-GNOME 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Acer Aspire E1-471G
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-35-generic root=UUID=58349485-85e0-456a-a2cb-ce9ea9e206d2 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-35-generic N/A
 linux-backports-modules-3.8.0-35-generic  N/A
 linux-firmware                            1.106
SourcePackage: linux
UpgradeStatus: Upgraded to raring on 2014-01-01 (2 days ago)
dmi.bios.date: 10/11/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.24
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA40_HC
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.24:bd10/11/2012:svnAcer:pnAspireE1-471G:pvrV1.24:rvnAcer:rnEA40_HC:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E1-471G
dmi.product.version: V1.24
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug raring third-party-packages

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https://bugs.launchpad.net/bugs/1265724

Title:
  [Acer-471G]Reboot failed, cause lost of response

Status in “linux” package in Ubuntu:
  New

Bug description:
  As long as I reboot computer(whether in gnome or use reboot command),  
  my computer get lost of response with blackscreen, HDD LED hold on as if it is writing data.
  This appears after system stoppd all the progress, before the Acer logo(BIOS logo) show.

  But, If I shutdown my computer(whether in gnome or use reboot
  command), everything is all right!

  And, if I use SysRq command to reboot my computer, that is all right
  too!

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-35-generic 3.8.0-35.50
  ProcVersionSignature: Ubuntu 3.8.0-35.50-generic 3.8.13.13
  Uname: Linux 3.8.0-35-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  hyz        3418 F.... pulseaudio
  Date: Fri Jan  3 15:14:31 2014
  HibernationDevice: RESUME=UUID=cf0b2965-4ec7-4ae6-8741-1e1140ca3a8e
  InstallationDate: Installed on 2013-08-21 (134 days ago)
  InstallationMedia: Ubuntu-GNOME 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Acer Aspire E1-471G
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-35-generic root=UUID=58349485-85e0-456a-a2cb-ce9ea9e206d2 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-35-generic N/A
   linux-backports-modules-3.8.0-35-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: Upgraded to raring on 2014-01-01 (2 days ago)
  dmi.bios.date: 10/11/2012
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.24
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA40_HC
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.24:bd10/11/2012:svnAcer:pnAspireE1-471G:pvrV1.24:rvnAcer:rnEA40_HC:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E1-471G
  dmi.product.version: V1.24
  dmi.sys.vendor: Acer

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