kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

** Summary changed:

- 1 TB External USB 3.0 Drive Fails to Automount with XHCI Enabled
+ 174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB 3.0 dock with XHCI Enabled

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1271268

Title:
  174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB
  3.0 dock with XHCI Enabled

Status in “linux” package in Ubuntu:
  Triaged

Bug description:
  I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will not automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If I disable XHCI in the BIOS, it automounts normally. I've tried an external USB 3.0 enclosure and two different brands of USB 3.0 HDD docks (that use different chipsets) with the 1 TB drive and it still will not automount. Dmesg shows the following when the drive is turned on:
  [10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
  [10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
  [10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [10823.816250] usb 4-5.3: Product: AS2105
  [10823.816255] usb 4-5.3: Manufacturer: ASMedia
  [10828.823853] usb 4-5.3: can't set config #1, error -110

  WORKAROUND: Disable XHCI in the BIOS, but this runs at USB 2.0 speeds
  using EHCI.

  I actually thought the 1 TB drive was bad, and I RMA'd it to Western
  Digital, but the replacement drive fails with the same error message.
  I have a couple of Western Digital 500 GB drives that work just fine
  in the same HDD dock with XHCI enabled. All the drives were formatted
  in Ubuntu 13.10 using LUKS via the Disks Utility. I have tried various
  settings in the BIOS (XHCI set at Smart Auto, Auto, and Manual) but
  they make no difference. I found an old bug report with the same
  "can't set config #1, error -110" error message that recommended
  adding "pci=nomsi" to Grub, but that did not work either.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-15-generic 3.11.0-15.23
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jsherman   2017 F.... pulseaudio
   /dev/snd/controlC0:  jsherman   2017 F.... pulseaudio
   /dev/snd/pcmC0D1p:   jsherman   2017 F...m pulseaudio
  CurrentDmesg:
   [   81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
   [   81.782396] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   81.782532] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
   [   85.304039] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
  Date: Tue Jan 21 09:43:25 2014
  HibernationDevice: RESUME=UUID=ea044d07-2ac1-43ee-8d34-3b5df6559f94
  InstallationDate: Installed on 2013-12-16 (35 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
  MarkForUpload: True
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-15-generic N/A
   linux-backports-modules-3.11.0-15-generic  N/A
   linux-firmware                             1.116
  RfKill:

  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F7
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z87X-UD3H-CF
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/03/2013:svnGigabyteTechnologyCo.,Ltd.:pnZ87X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: Z87X-UD3H
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/+subscriptions