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[linux4me <1271268@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will not
automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If I
disable XHCI in the BIOS, it automounts normally.

I've tried an external USB 3.0 enclosure and two different brands of USB
3.0 HDD docks (that use different chipsets) with the 1 TB drive and it
still will not automount.

Dmesg shows the following when the drive is turned on:

[10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
[10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
[10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[10823.816250] usb 4-5.3: Product: AS2105
[10823.816255] usb 4-5.3: Manufacturer: ASMedia
[10828.823853] usb 4-5.3: can't set config #1, error -110

If I disable XHCI in the BIOS, the drive mounts just fine, but of course
at USB 2.0 speeds using EHCI.

I actually thought the 1 TB drive was bad, and I RMA'd it to Western
Digital, but the replacement drive fails with the same error message.

I have a couple of Western Digital 500 GB drives that work just fine in
the same HDD dock with XHCI enabled.

All the drives were formatted in Ubuntu 13.10 using LUKS via the Disks
Utility.

I have tried various settings in the BIOS (XHCI set at Smart Auto, Auto,
and Manual) but they make no difference. I found an old bug report with
the same "can't set config #1, error -110" error message that
recommended adding "pci=nomsi" to Grub, but that did not work either.

I tried submitting this bug using "ubuntu-bug storage," but it was
unable to get any info and defaulted me to linux, so here I am.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-15-generic 3.11.0-15.23
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  jsherman   2017 F.... pulseaudio
 /dev/snd/controlC0:  jsherman   2017 F.... pulseaudio
 /dev/snd/pcmC0D1p:   jsherman   2017 F...m pulseaudio
CurrentDmesg:
 [   81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
 [   81.782396] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [   81.782532] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [   85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
 [   85.304039] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Date: Tue Jan 21 09:43:25 2014
HibernationDevice: RESUME=UUID=ea044d07-2ac1-43ee-8d34-3b5df6559f94
InstallationDate: Installed on 2013-12-16 (35 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
 eth0      no wireless extensions.
 
 lo        no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
MarkForUpload: True
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-15-generic N/A
 linux-backports-modules-3.11.0-15-generic  N/A
 linux-firmware                             1.116
RfKill:
 
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z87X-UD3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/03/2013:svnGigabyteTechnologyCo.,Ltd.:pnZ87X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Z87X-UD3H
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug saucy

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1271268

Title:
  1 TB External USB 3.0 Drive Fails to Automount with XHCI Enabled

Status in “linux” package in Ubuntu:
  New

Bug description:
  I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will
  not automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If
  I disable XHCI in the BIOS, it automounts normally.

  I've tried an external USB 3.0 enclosure and two different brands of
  USB 3.0 HDD docks (that use different chipsets) with the 1 TB drive
  and it still will not automount.

  Dmesg shows the following when the drive is turned on:

  [10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
  [10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
  [10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [10823.816250] usb 4-5.3: Product: AS2105
  [10823.816255] usb 4-5.3: Manufacturer: ASMedia
  [10828.823853] usb 4-5.3: can't set config #1, error -110

  If I disable XHCI in the BIOS, the drive mounts just fine, but of
  course at USB 2.0 speeds using EHCI.

  I actually thought the 1 TB drive was bad, and I RMA'd it to Western
  Digital, but the replacement drive fails with the same error message.

  I have a couple of Western Digital 500 GB drives that work just fine
  in the same HDD dock with XHCI enabled.

  All the drives were formatted in Ubuntu 13.10 using LUKS via the Disks
  Utility.

  I have tried various settings in the BIOS (XHCI set at Smart Auto,
  Auto, and Manual) but they make no difference. I found an old bug
  report with the same "can't set config #1, error -110" error message
  that recommended adding "pci=nomsi" to Grub, but that did not work
  either.

  I tried submitting this bug using "ubuntu-bug storage," but it was
  unable to get any info and defaulted me to linux, so here I am.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-15-generic 3.11.0-15.23
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jsherman   2017 F.... pulseaudio
   /dev/snd/controlC0:  jsherman   2017 F.... pulseaudio
   /dev/snd/pcmC0D1p:   jsherman   2017 F...m pulseaudio
  CurrentDmesg:
   [   81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
   [   81.782396] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   81.782532] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
   [   85.304039] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
  Date: Tue Jan 21 09:43:25 2014
  HibernationDevice: RESUME=UUID=ea044d07-2ac1-43ee-8d34-3b5df6559f94
  InstallationDate: Installed on 2013-12-16 (35 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
  MarkForUpload: True
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-15-generic N/A
   linux-backports-modules-3.11.0-15-generic  N/A
   linux-firmware                             1.116
  RfKill:
   
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F7
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z87X-UD3H-CF
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/03/2013:svnGigabyteTechnologyCo.,Ltd.:pnZ87X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: Z87X-UD3H
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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