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[Bug 1274603] [NEW] touchpad stopped working

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: kevin siehl <ksiehl@xxxxxxxxxxx>
Date: Thu, 30 Jan 2014 17:08:35 -0000
Reply-to: Bug 1274603 <1274603@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Before logging in, my touch pad works fine.  Once I log in (I am the
only user on the computer) an external mouse works fine, but the
touchpad and the touchpad buttons don't work.  There is no response to
them.

I've tried enabling them with xinput enable, but this doesn't work
either.


Ubuntu 3.2.0-58.88-generic-pae 3.2.53
version.log (END)

00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
        Subsystem: Dell Device [1028:0504]
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
        Latency: 0
        Capabilities: [e0] Vendor Specific Information: Len=0c <?>
        Kernel driver in use: agpgart-intel

00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev
 09) (prog-if 00 [VGA controller])
        Subsystem: Dell Device [1028:0504]
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 43
        Region 0: Memory at f6800000 (64-bit, non-prefetchable) [size=4M]
        Region 2: Memory at e0000000 (64-bit, prefetchable) [size=256M]
        Region 4: I/O ports at f000 [size=64]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
                Address: fee0500c  Data: 4171
        Capabilities: [d0] Power Management version 2
                Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
                Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
        Capabilities: [a4] PCI Advanced Features
                AFCap: TP+ FLR+
                AFCtrl: FLR-
                AFStatus: TP-
        Kernel driver in use: i915
        Kernel modules: i915

00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04)
        Subsystem: Dell Device [1028:0504]
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 44
        Region 0: Memory at f7e0a000 (64-bit, non-prefetchable) [size=16]

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-58-generic-pae 3.2.0-58.88
ProcVersionSignature: Ubuntu 3.2.0-58.88-generic-pae 3.2.53
Uname: Linux 3.2.0-58-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  kevin      1690 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7e00000 irq 45'
   Mixer name	: 'Intel CougarPoint HDMI'
   Components	: 'HDA:111d76d1,10280504,00100205 HDA:80862805,80860101,00100000'
   Controls      : 22
   Simple ctrls  : 10
CurrentDmesg:
 [   39.356640] r8169 0000:05:00.0: eth0: link up
 [   39.356801] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
 [   57.294797] [drm:gen6_sanitize_pm] *ERROR* Power management discrepancy: GEN6_RP_INTERRUPT_LIMITS expected 170d0000, was 17000000
 [   59.498905] eth0: no IPv6 routers present
 [  274.549171] [drm:gen6_sanitize_pm] *ERROR* Power management discrepancy: GEN6_RP_INTERRUPT_LIMITS expected 000d0000, was 170d0000
Date: Thu Jan 30 11:54:27 2014
HibernationDevice: RESUME=UUID=b3fe2332-72f0-43c2-aa7d-0ff7a98881fe
InstallationMedia: Ubuntu 10.04.3 LTS "Lucid Lynx" - Release i386 (20110720.1)
MachineType: Dell Inc. Inspiron N5050
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-58-generic-pae root=UUID=3a1d88ab-3899-45e2-a335-3d15c3f98433 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-58-generic-pae N/A
 linux-backports-modules-3.2.0-58-generic-pae  N/A
 linux-firmware                                1.79.9
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to precise on 2013-06-25 (219 days ago)
dmi.bios.date: 10/14/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 01HXXJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd10/14/2011:svnDellInc.:pnInspironN5050:pvrNotSpecified:rvnDellInc.:rn01HXXJ:rvrA03:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron N5050
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 precise running-unity staging

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https://bugs.launchpad.net/bugs/1274603

Title:
  touchpad stopped working

Status in “linux” package in Ubuntu:
  New

Bug description:
  Before logging in, my touch pad works fine.  Once I log in (I am the
  only user on the computer) an external mouse works fine, but the
  touchpad and the touchpad buttons don't work.  There is no response to
  them.

  I've tried enabling them with xinput enable, but this doesn't work
  either.

  
  Ubuntu 3.2.0-58.88-generic-pae 3.2.53
  version.log (END)

  00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
          Subsystem: Dell Device [1028:0504]
          Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
          Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
          Latency: 0
          Capabilities: [e0] Vendor Specific Information: Len=0c <?>
          Kernel driver in use: agpgart-intel

  00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev
   09) (prog-if 00 [VGA controller])
          Subsystem: Dell Device [1028:0504]
          Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
          Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
          Latency: 0
          Interrupt: pin A routed to IRQ 43
          Region 0: Memory at f6800000 (64-bit, non-prefetchable) [size=4M]
          Region 2: Memory at e0000000 (64-bit, prefetchable) [size=256M]
          Region 4: I/O ports at f000 [size=64]
          Expansion ROM at <unassigned> [disabled]
          Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
                  Address: fee0500c  Data: 4171
          Capabilities: [d0] Power Management version 2
                  Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
                  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
          Capabilities: [a4] PCI Advanced Features
                  AFCap: TP+ FLR+
                  AFCtrl: FLR-
                  AFStatus: TP-
          Kernel driver in use: i915
          Kernel modules: i915

  00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04)
          Subsystem: Dell Device [1028:0504]
          Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
          Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
          Latency: 0
          Interrupt: pin A routed to IRQ 44
          Region 0: Memory at f7e0a000 (64-bit, non-prefetchable) [size=16]

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-58-generic-pae 3.2.0-58.88
  ProcVersionSignature: Ubuntu 3.2.0-58.88-generic-pae 3.2.53
  Uname: Linux 3.2.0-58-generic-pae i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kevin      1690 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf7e00000 irq 45'
     Mixer name	: 'Intel CougarPoint HDMI'
     Components	: 'HDA:111d76d1,10280504,00100205 HDA:80862805,80860101,00100000'
     Controls      : 22
     Simple ctrls  : 10
  CurrentDmesg:
   [   39.356640] r8169 0000:05:00.0: eth0: link up
   [   39.356801] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
   [   57.294797] [drm:gen6_sanitize_pm] *ERROR* Power management discrepancy: GEN6_RP_INTERRUPT_LIMITS expected 170d0000, was 17000000
   [   59.498905] eth0: no IPv6 routers present
   [  274.549171] [drm:gen6_sanitize_pm] *ERROR* Power management discrepancy: GEN6_RP_INTERRUPT_LIMITS expected 000d0000, was 170d0000
  Date: Thu Jan 30 11:54:27 2014
  HibernationDevice: RESUME=UUID=b3fe2332-72f0-43c2-aa7d-0ff7a98881fe
  InstallationMedia: Ubuntu 10.04.3 LTS "Lucid Lynx" - Release i386 (20110720.1)
  MachineType: Dell Inc. Inspiron N5050
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-58-generic-pae root=UUID=3a1d88ab-3899-45e2-a335-3d15c3f98433 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-58-generic-pae N/A
   linux-backports-modules-3.2.0-58-generic-pae  N/A
   linux-firmware                                1.79.9
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: Upgraded to precise on 2013-06-25 (219 days ago)
  dmi.bios.date: 10/14/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A03
  dmi.board.name: 01HXXJ
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A03
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA03:bd10/14/2011:svnDellInc.:pnInspironN5050:pvrNotSpecified:rvnDellInc.:rn01HXXJ:rvrA03:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Inspiron N5050
  dmi.product.version: Not Specified
  dmi.sys.vendor: Dell Inc.

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Follow ups

[Bug 1274603] Re: touchpad stopped working
From: Joseph Salisbury, 2014-01-31
[Bug 1274603] Status changed to Confirmed
From: Brad Figg, 2014-01-30
[Bug 1274603] [NEW] touchpad stopped working
From: kevin siehl, 2014-01-30
References

[Bug 1274603] [NEW] touchpad stopped working
From: kevin siehl, 2014-01-30