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Message #43838
[Bug 1268365] Re: [Lenovo Thinkpad t440s] Touchpad periodically stops working
Thanks for the last two comments - I got in touch with Jeroen who posted
the spinics forum post, and he said that the best way to confirm the
problem was to either boot into Windows 8 safe mode or boot Windows 7
from USB and see what happened there.
Under Windows 8 safe mode there was no perceptible problem but as soon
as I booted Windows 7 it was clear that there was an issue, and the
cursor set off uncontrollably after a few seconds use.
I called Lenovo and yesterday they fitted a new keyboard bezel (which
contains a new trackpad) and over a few hours use yesterday I have had
no further "lost sync" messages. This was definitely a hardware issue
and I'd like to thank everyone for their help in sorting it out.
--
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https://bugs.launchpad.net/bugs/1268365
Title:
[Lenovo Thinkpad t440s] Touchpad periodically stops working
Status in “linux” package in Ubuntu:
Triaged
Bug description:
Every 15 minutes or so, the cursor stops reacting to input from the touchpad or trackpoint. Unfortunately this machine has a "clickpad" instead of separate buttons and so it is impossible to use the machine without the touchpad, which means that Ubuntu is virtually unusable. In Windows on the same machine there is no problem. In syslog you see:
Jan 12 19:08:43 mv8 kernel: [ 8460.304134] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jan 12 19:08:43 mv8 kernel: [ 8460.305321] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jan 12 19:08:43 mv8 kernel: [ 8460.306606] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jan 12 19:08:43 mv8 kernel: [ 8460.307792] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jan 12 19:08:43 mv8 kernel: [ 8460.309002] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
WORKAROUND: sudo rmmod psmouse
sudo modprobe psmouse
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-15-generic 3.11.0-15.23
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: jon 2119 F.... pulseaudio
/dev/snd/controlC0: jon 2119 F.... pulseaudio
Date: Sun Jan 12 19:42:27 2014
HibernationDevice: RESUME=UUID=b5d52deb-2d98-4e2e-bdd1-c34a0bd2d9f6
InstallationDate: Installed on 2013-12-04 (38 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: LENOVO 20AQCTO1WW
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic.efi.signed root=UUID=c0877b82-2224-438f-be5b-11b343943067 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-15-generic N/A
linux-backports-modules-3.11.0-15-generic N/A
linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: GJET64WW (2.14 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20AQCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 PRO
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGJET64WW(2.14):bd11/12/2013:svnLENOVO:pn20AQCTO1WW:pvrThinkPadT440s:rvnLENOVO:rn20AQCTO1WW:rvr0B98401PRO:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20AQCTO1WW
dmi.product.version: ThinkPad T440s
dmi.sys.vendor: LENOVO
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References