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[Bug 1296176] [NEW] [Notebook W840SU Series] suspend/resume failure

 

Public bug reported:

All I know is that I used my laptop on battery power until I got a
notification saying that the battery level was critically low and the
machine was automatically suspended. After plugging in the power and
turning it back on again I got this error message asking me to submit a
report.

NB: While the machine was suspended, before pluging in the power line, I
removed the secondary harddisk from the laptop. This is probably not
related, since the harddrive was not even mounted at the time the
machine was suspended. But I mention it just in case.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-18-generic 3.13.0-18.38
ProcVersionSignature: Ubuntu 3.13.0-18.38-generic 3.13.6
Uname: Linux 3.13.0-18-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  trasig     2191 F.... pulseaudio
 /dev/snd/controlC1:  trasig     2191 F.... pulseaudio
Date: Sun Mar 23 02:02:15 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=ebcc1b30-489b-44b4-80a9-4aeb74394392
InstallationDate: Installed on 2014-03-21 (1 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140226)
InterpreterPath: /usr/bin/python3.4
MachineType: Notebook W840SU Series
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-18-generic.efi.signed root=UUID=2c1a00f5-0f9b-413d-8830-1c8838f0a02e ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-18-generic N/A
 linux-backports-modules-3.13.0-18-generic  N/A
 linux-firmware                             1.126
SourcePackage: linux
Title: [Notebook W840SU Series] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
 
dmi.bios.date: 11/21/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W840SU Series
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd11/21/2013:svnNotebook:pnW840SUSeries:pvrNotApplicable:rvnNotebook:rnW840SUSeries:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W840SU Series
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-kerneloops resume suspend trusty

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https://bugs.launchpad.net/bugs/1296176

Title:
  [Notebook W840SU Series] suspend/resume failure

Status in “linux” package in Ubuntu:
  New

Bug description:
  All I know is that I used my laptop on battery power until I got a
  notification saying that the battery level was critically low and the
  machine was automatically suspended. After plugging in the power and
  turning it back on again I got this error message asking me to submit
  a report.

  NB: While the machine was suspended, before pluging in the power line,
  I removed the secondary harddisk from the laptop. This is probably not
  related, since the harddrive was not even mounted at the time the
  machine was suspended. But I mention it just in case.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-18-generic 3.13.0-18.38
  ProcVersionSignature: Ubuntu 3.13.0-18.38-generic 3.13.6
  Uname: Linux 3.13.0-18-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.13.3-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  trasig     2191 F.... pulseaudio
   /dev/snd/controlC1:  trasig     2191 F.... pulseaudio
  Date: Sun Mar 23 02:02:15 2014
  ExecutablePath: /usr/share/apport/apportcheckresume
  Failure: suspend/resume
  HibernationDevice: RESUME=UUID=ebcc1b30-489b-44b4-80a9-4aeb74394392
  InstallationDate: Installed on 2014-03-21 (1 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140226)
  InterpreterPath: /usr/bin/python3.4
  MachineType: Notebook W840SU Series
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-18-generic.efi.signed root=UUID=2c1a00f5-0f9b-413d-8830-1c8838f0a02e ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-18-generic N/A
   linux-backports-modules-3.13.0-18-generic  N/A
   linux-firmware                             1.126
  SourcePackage: linux
  Title: [Notebook W840SU Series] suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 11/21/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: W840SU Series
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd11/21/2013:svnNotebook:pnW840SUSeries:pvrNotApplicable:rvnNotebook:rnW840SUSeries:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: W840SU Series
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook

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