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[Bug 1250241] Re: [Dell Inspiron 15R SE 7520] Bluetooth mouse constantly disconnecting

 

Rayner Pires, as per http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15r-se-7520/drivers an update to your BIOS is available (A10). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

Jeremy Lansman, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: linux (Ubuntu)
     Assignee: Rayner Pires (raynermp) => (unassigned)

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https://bugs.launchpad.net/bugs/1250241

Title:
  [Dell Inspiron 15R SE 7520] Bluetooth mouse constantly disconnecting

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu is constantly disconnecting my bluetooth mouse. Actually, the pointing service is being interrupted due to constant queries on mouse's battery state. Every time the battery level is queried the bluetooth mouse stops moving and clicking, requering I manually open the bluetooth config panel, switch the mouse connection off, and then move and click the mouse some times until it gets connected and pointing again.
  The problem seems to be solved after I've killed upowerd process. Is it a bug on upower daemon?

  Briefly, what happens is: ubuntu queries the battery charge level of
  the mouse and it does stop pointing. After getting the battery level,
  the mouse pointing feature does not automatically return as it was.

  I'm running Ubuntu 12.04.3 x86_64, with kernel #66~precise1-Ubuntu (3.5.0-43-generic)
  --- 
  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2999 F.... pulseaudio
  CasperVersion: 1.336ubuntu1
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140111)
  MachineType: Dell Inc. Inspiron 7520
  Package: linux (not installed)
  ProcFB:
   0 radeondrmfb
   1 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --
  ProcVersionSignature: Ubuntu 3.13.0-1.16-generic 3.13.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-1-generic N/A
   linux-backports-modules-3.13.0-1-generic  N/A
   linux-firmware                            1.121
  StagingDrivers: rts5139
  Tags:  trusty staging
  Uname: Linux 3.13.0-1-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 10/03/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0DNMM8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A07
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd10/03/2012:svnDellInc.:pnInspiron7520:pvrA07:rvnDellInc.:rn0DNMM8:rvrA00:cvnDellInc.:ct8:cvrA07:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A07
  dmi.sys.vendor: Dell Inc.

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