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[Bug 1314895] [NEW] computer doesn't shutdown

 

Public bug reported:

Computer freezes on "Will now halt" during shutdown.
Turn off acpi or sudo halt or sudo shutdown -h now doesn't help.

cat /proc/version_signature > version.log
Ubuntu 3.13.0-24.46-generic 3.13.9

00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h Proce$
        Subsystem: Acer Incorporated [ALI] Device [1025:059f]
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Ste$
        Status: Cap- 66MHz+ UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbor$
        Latency: 64

sudo lspci -vnvn > lspci-vnvn.log
00:01.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI$
        Subsystem: Acer Incorporated [ALI] Device [1025:0672]
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Ste$
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort-$
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin A routed to IRQ 44
        Region 0: Memory at d0000000 (32-bit, prefetchable) [size=256M]
        Region 1: I/O ports at 3000 [size=256]
        Region 2: Memory at f0300000 (32-bit, non-prefetchable) [size=256K]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: [50] Power Management version 3
                Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=0mA PME(D0-,D1-,D2-,D3ho$
                Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-

sb_release -rd
Description:	Ubuntu 14.04 LTS
Release:	14.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.46 [modified: boot/vmlinuz-3.13.0-24-generic]
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  maxis11    1564 F.... pulseaudio
 /dev/snd/controlC0:  maxis11    1564 F.... pulseaudio
CRDA: Error: [Errno 2] Нет такого файла или каталога: 'iw'
CurrentDesktop: LXDE
Date: Thu May  1 09:21:46 2014
HibernationDevice: RESUME=UUID=8cc029d0-7ffd-4522-bc71-78cab3d40f82
InstallationDate: Installed on 2014-04-29 (1 days ago)
InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
IwConfig:
 ppp0      no wireless extensions.
 
 eth0      no wireless extensions.
 
 lo        no wireless extensions.
MachineType: Acer Aspire 5560
ProcEnviron:
 LANGUAGE=ru
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 radeondrmfb
 1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=e03f9c03-7a1a-4663-9b41-164a9b25e549 ro quiet splash radeon.runpm=0 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic  N/A
 linux-firmware                             1.127.1
RfKill:
 0: acer-wireless: Wireless LAN
 	Soft blocked: no
 	Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/09/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V1.17
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire 5560
dmi.board.vendor: Acer
dmi.board.version: A11
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV1.17:bd04/09/2012:svnAcer:pnAspire5560:pvr0.1:rvnAcer:rnAspire5560:rvrA11:cvnAcer:ct9:cvr0.1:
dmi.product.name: Aspire 5560
dmi.product.version: 0.1
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug third-party-packages trusty

** Attachment added: "kernel log"
   https://bugs.launchpad.net/bugs/1314895/+attachment/4102102/+files/kernel.log

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https://bugs.launchpad.net/bugs/1314895

Title:
  computer doesn't shutdown

Status in “linux” package in Ubuntu:
  New

Bug description:
  Computer freezes on "Will now halt" during shutdown.
  Turn off acpi or sudo halt or sudo shutdown -h now doesn't help.

  cat /proc/version_signature > version.log
  Ubuntu 3.13.0-24.46-generic 3.13.9

  00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h Proce$
          Subsystem: Acer Incorporated [ALI] Device [1025:059f]
          Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Ste$
          Status: Cap- 66MHz+ UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbor$
          Latency: 64

  sudo lspci -vnvn > lspci-vnvn.log
  00:01.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI$
          Subsystem: Acer Incorporated [ALI] Device [1025:0672]
          Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Ste$
          Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort-$
          Latency: 0, Cache Line Size: 32 bytes
          Interrupt: pin A routed to IRQ 44
          Region 0: Memory at d0000000 (32-bit, prefetchable) [size=256M]
          Region 1: I/O ports at 3000 [size=256]
          Region 2: Memory at f0300000 (32-bit, non-prefetchable) [size=256K]
          Expansion ROM at <unassigned> [disabled]
          Capabilities: [50] Power Management version 3
                  Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=0mA PME(D0-,D1-,D2-,D3ho$
                  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-

  sb_release -rd
  Description:	Ubuntu 14.04 LTS
  Release:	14.04

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-24-generic 3.13.0-24.46 [modified: boot/vmlinuz-3.13.0-24-generic]
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  maxis11    1564 F.... pulseaudio
   /dev/snd/controlC0:  maxis11    1564 F.... pulseaudio
  CRDA: Error: [Errno 2] Нет такого файла или каталога: 'iw'
  CurrentDesktop: LXDE
  Date: Thu May  1 09:21:46 2014
  HibernationDevice: RESUME=UUID=8cc029d0-7ffd-4522-bc71-78cab3d40f82
  InstallationDate: Installed on 2014-04-29 (1 days ago)
  InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  IwConfig:
   ppp0      no wireless extensions.
   
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Acer Aspire 5560
  ProcEnviron:
   LANGUAGE=ru
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=ru_RU.UTF-8
   SHELL=/bin/bash
  ProcFB:
   0 radeondrmfb
   1 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=e03f9c03-7a1a-4663-9b41-164a9b25e549 ro quiet splash radeon.runpm=0 vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127.1
  RfKill:
   0: acer-wireless: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/09/2012
  dmi.bios.vendor: Phoenix Technologies Ltd.
  dmi.bios.version: V1.17
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Aspire 5560
  dmi.board.vendor: Acer
  dmi.board.version: A11
  dmi.chassis.asset.tag: Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Acer
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV1.17:bd04/09/2012:svnAcer:pnAspire5560:pvr0.1:rvnAcer:rnAspire5560:rvrA11:cvnAcer:ct9:cvr0.1:
  dmi.product.name: Aspire 5560
  dmi.product.version: 0.1
  dmi.sys.vendor: Acer

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