kernel-packages team mailing list archive

Thread
Date
[Bug 1317959] Re: [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sat, 10 May 2014 00:18:23 -0000
Reply-to: Bug 1317959 <1317959@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Spencer Deinum, as per http://support.asus.com/download.aspx?SLanguage=en&p=1&s=39&m=P8H77-I&os=&hashedid=8rrhd5iJZMNojc2z an update to your BIOS is available (1101). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Tags added: bios-outdated-1101

** Description changed:

  Recently upgraded kernel, using Intel HD audio.
  
  No longer getting any sound.
  
  Devices are all unmuted in alsamixer.
  
  Tried reinstalling alsa and reloading / restarting.
  
- ProblemType: Bug
- DistroRelease: Ubuntu 13.10
- Package: alsa-base 1.0.25+dfsg-0ubuntu4
- ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
- Uname: Linux 3.11.0-20-generic x86_64
+ ---
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
- Date: Fri May  9 11:53:02 2014
- InstallationDate: Installed on 2013-08-15 (266 days ago)
- InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
- MarkForUpload: True
- PackageArchitecture: all
- SourcePackage: alsa-driver
- Symptom: audio
- Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
- Symptom_Card: Built-in Audio - HDA Intel PCH
- Symptom_DevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
- Symptom_Jack: Green Line Out, Rear
- Symptom_Type: No sound at all
- Title: [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all
- UpgradeStatus: Upgraded to saucy on 2013-10-18 (203 days ago)
- dmi.bios.date: 02/15/2012
- dmi.bios.vendor: American Megatrends Inc.
- dmi.bios.version: 0307
- dmi.board.asset.tag: To be filled by O.E.M.
- dmi.board.name: P8H77-I
- dmi.board.vendor: ASUSTeK COMPUTER INC.
- dmi.board.version: Rev X.0x
- dmi.chassis.asset.tag: Asset-1234567890
- dmi.chassis.type: 3
- dmi.chassis.vendor: Chassis Manufacture
- dmi.chassis.version: Chassis Version
- dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
- dmi.product.name: System Product Name
- dmi.product.version: System Version
- dmi.sys.vendor: System manufacturer
- --- 
- ApportVersion: 2.12.5-0ubuntu2.2
- Architecture: amd64
- AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  spencer    2534 F.... pulseaudio
-  /dev/snd/pcmC0D0p:   spencer    2534 F...m pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  spencer    2534 F.... pulseaudio
+  /dev/snd/pcmC0D0p:   spencer    2534 F...m pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=458f4a14-cd6a-44f1-a8ac-d1d7d3cf1b1e
  InstallationDate: Installed on 2013-08-15 (266 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  Package: linux 3.11.0.20.21
  PackageArchitecture: amd64
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-20-generic root=UUID=93e2c262-86ad-44e0-ad2e-dd04f2490bfe ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
  RelatedPackageVersions:
-  linux-restricted-modules-3.11.0-20-generic N/A
-  linux-backports-modules-3.11.0-20-generic  N/A
-  linux-firmware                             1.116.2
+  linux-restricted-modules-3.11.0-20-generic N/A
+  linux-backports-modules-3.11.0-20-generic  N/A
+  linux-firmware                             1.116.2
  RfKill:
-  
+ 
  Tags:  saucy
  Uname: Linux 3.11.0-20-generic x86_64
  UpgradeStatus: Upgraded to saucy on 2014-05-09 (0 days ago)
  UserGroups: adm audio cdrom dip libvirtd lpadmin netdev plugdev pulse pulse-access sambashare sudo video
  dmi.bios.date: 02/15/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0307
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H77-I
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

** Attachment removed: "AlsaInfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1317959/+attachment/4108749/+files/AlsaInfo.txt

** Tags removed: kernel-bug-exists-upstream
** Tags added: kernel-bug-exists-upstream-3.15-rc4 needs-upstream-testing

** Tags added: regression-update

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all
+ 8086:1e20 [Asus P8H77-I] No sound at all

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1317959

Title:
  8086:1e20 [Asus P8H77-I] No sound at all

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Recently upgraded kernel, using Intel HD audio.

  No longer getting any sound.

  Devices are all unmuted in alsamixer.

  Tried reinstalling alsa and reloading / restarting.

  ---
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer    2534 F.... pulseaudio
   /dev/snd/pcmC0D0p:   spencer    2534 F...m pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=458f4a14-cd6a-44f1-a8ac-d1d7d3cf1b1e
  InstallationDate: Installed on 2013-08-15 (266 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  Package: linux 3.11.0.20.21
  PackageArchitecture: amd64
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-20-generic root=UUID=93e2c262-86ad-44e0-ad2e-dd04f2490bfe ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-20-generic N/A
   linux-backports-modules-3.11.0-20-generic  N/A
   linux-firmware                             1.116.2
  RfKill:

  Tags:  saucy
  Uname: Linux 3.11.0-20-generic x86_64
  UpgradeStatus: Upgraded to saucy on 2014-05-09 (0 days ago)
  UserGroups: adm audio cdrom dip libvirtd lpadmin netdev plugdev pulse pulse-access sambashare sudo video
  dmi.bios.date: 02/15/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0307
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H77-I
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1317959/+subscriptions