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[Bug 1328392] Re: [Asus X550LD] Touchpad not working - Ubuntu 14.04

 

gsoundsgood, could you please test the latest upstream kernel available from the first line at the top page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags removed: bios-outdated-306
** Tags added: latest-bios-306

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https://bugs.launchpad.net/bugs/1328392

Title:
   [Asus X550LD] Touchpad not working - Ubuntu 14.04

Status in “linux” package in Ubuntu:
  Triaged

Bug description:
  Touchpad on the Asus X550LD is not working on Ubuntu 14.04 with either
  default or mainline kernel 3.15.0-031500-generic.

  Cursor does make some movements if you insist toying and clicking on
  the touchpad, but only seldomly (just using it normally often would
  produce no move), and in a direction that apparently has no relation
  with touch. Generally moves towards bottom, bottom/left, but insisting
  one can have patchy movements in other directions. However, clicking
  has no effect.

  Mouse connected with USB works normally, until you try to use the
  touchpad. If you touch the touchpad, the cursor mostly keeps on moving
  as per the mouse, but click mostly does not work. Logging out and
  logging in or restarting fixes the problem.

  WORKAROUND: Use external USB mouse but don't touch the touchpad.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  g          1530 F.... pulseaudio
   /dev/snd/controlC0:  g          1530 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Tue Jun 10 08:18:41 2014
  HibernationDevice: RESUME=UUID=205b0b44-7997-42f7-806d-3b367ebfdceb
  InstallationDate: Installed on 2014-06-09 (0 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ee58b2b6-1d8c-4137-beca-6a52a4634265 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-29-generic N/A
   linux-backports-modules-3.13.0-29-generic  N/A
   linux-firmware                             1.127.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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