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[Bug 1328392] [NEW] [Asus X550LD] Touchpad not working - Ubuntu 14.04

 

Public bug reported:

Touchpad on the Asus X550LD is not working on Ubuntu 14.04.

Cursor does make some movements if you insist toying and clicking on the
touchpad, but only seldomly (just using it normally often would produce
no move), and in a direction that apparently has no relation with touch.
Generally moves towards bottom, bottom/left, but insisting one can have
patchy movements in other directions. However, clicking has no effect.

Mouse connected with USB works normally, until you try to use the
touchpad. If you touch the touchpad, the cursor mostly keeps on moving
as per the mouse, but click mostly does not work. Logging out and
logging in or restarting fixes the problem.

As suggested by mantainer of related bug, I tested with the latest
mainline kernel, 3.15.0-031500-generic, with no apparent effect on the
above-described behavior, and, as suggested, I filed this new bug

See https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1325881

I'm using Ubuntu Gnome 14.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-29-generic 3.13.0-29.53
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  g          1530 F.... pulseaudio
 /dev/snd/controlC0:  g          1530 F.... pulseaudio
CurrentDesktop: GNOME
Date: Tue Jun 10 08:18:41 2014
HibernationDevice: RESUME=UUID=205b0b44-7997-42f7-806d-3b367ebfdceb
InstallationDate: Installed on 2014-06-09 (0 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
MachineType: ASUSTeK COMPUTER INC. X550LD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ee58b2b6-1d8c-4137-beca-6a52a4634265 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-29-generic N/A
 linux-backports-modules-3.13.0-29-generic  N/A
 linux-firmware                             1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/17/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
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https://bugs.launchpad.net/bugs/1328392

Title:
   [Asus X550LD] Touchpad not working - Ubuntu 14.04

Status in “linux” package in Ubuntu:
  New

Bug description:
  Touchpad on the Asus X550LD is not working on Ubuntu 14.04.

  Cursor does make some movements if you insist toying and clicking on
  the touchpad, but only seldomly (just using it normally often would
  produce no move), and in a direction that apparently has no relation
  with touch. Generally moves towards bottom, bottom/left, but insisting
  one can have patchy movements in other directions. However, clicking
  has no effect.

  Mouse connected with USB works normally, until you try to use the
  touchpad. If you touch the touchpad, the cursor mostly keeps on moving
  as per the mouse, but click mostly does not work. Logging out and
  logging in or restarting fixes the problem.

  As suggested by mantainer of related bug, I tested with the latest
  mainline kernel, 3.15.0-031500-generic, with no apparent effect on the
  above-described behavior, and, as suggested, I filed this new bug

  See https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1325881

  I'm using Ubuntu Gnome 14.04

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  g          1530 F.... pulseaudio
   /dev/snd/controlC0:  g          1530 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Tue Jun 10 08:18:41 2014
  HibernationDevice: RESUME=UUID=205b0b44-7997-42f7-806d-3b367ebfdceb
  InstallationDate: Installed on 2014-06-09 (0 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ee58b2b6-1d8c-4137-beca-6a52a4634265 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-29-generic N/A
   linux-backports-modules-3.13.0-29-generic  N/A
   linux-firmware                             1.127.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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