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Message #67215
[Bug 1331401] Re: Thinkpad W540 Freezes before suspend
Bastiaan, thank you for reporting this and helping make Ubuntu better. However, your crash report is manually attached. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable
apport in /etc/default/apport and restart.
Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf
and comment out the line:
'problem_types': ['Bug', 'Package'],
by changing it to:
# 'problem_types': ['Bug', 'Package'],
Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash
I'm closing this bug report since the process outlined above will
automatically open a new bug report which can then dealt with more
efficiently.
Thank you for your understanding.
Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs
** Changed in: linux (Ubuntu)
Status: Confirmed => Invalid
** Attachment removed: "susres.2014-06-17_18:13:47.400705.crash"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1331401/+attachment/4134046/+files/susres.2014-06-17_18%3A13%3A47.400705.crash
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1331401
Title:
Thinkpad W540 Freezes before suspend
Status in “linux” package in Ubuntu:
Invalid
Bug description:
Thinkpad W540 freezes when it is suspended. Screen turns off, laptop
fan spins up and the laptop becomes unresponsive.
Suspend seemed to be working fine at first, until it spontaneously
stopped working. The problem disappeared after upgrading the BIOS but
started happening again after a day or two.
I can't figure out how to use apport to file the attached report as a
bug (susres.2014-06-17_18:13:47.400705.crash ), so I just attached it
here.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-29-generic 3.13.0-29.53
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: bastiaan 1496 F.... pulseaudio
/dev/snd/controlC0: bastiaan 1496 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jun 18 11:33:57 2014
HibernationDevice: RESUME=UUID=7fc60787-3518-46bc-9699-b63ecf6ae0e0
InstallationDate: Installed on 2014-06-06 (11 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140323)
MachineType: LENOVO 20BG001CMH
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=511010e6-07c3-4efa-80a5-d4c7449c9312 ro quiet splash acpi_backlight=vendor crashkernel=384M-:128M
RelatedPackageVersions:
linux-restricted-modules-3.13.0-29-generic N/A
linux-backports-modules-3.13.0-29-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/19/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GNET64WW (2.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BG001CMH
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 Pro
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGNET64WW(2.12):bd05/19/2014:svnLENOVO:pn20BG001CMH:pvrThinkPadW540:rvnLENOVO:rn20BG001CMH:rvr0B98401Pro:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20BG001CMH
dmi.product.version: ThinkPad W540
dmi.sys.vendor: LENOVO
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References