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[Bug 1271268] Re: 174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB 3.0 dock with XHCI Enabled

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Bug Watch Updater <1271268@xxxxxxxxxxxxxxxxxx>
Date: Thu, 19 Jun 2014 16:02:38 -0000
Reply-to: Bug 1271268 <1271268@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
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------------------------------------------------------------------------
On 2014-02-20T12:17:53+00:00 Joschibrauchle wrote:

User-Agent:       Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36

Hi,

I have an external USB3 harddrive attached to an USB3 port on my desktop
PC running openSUSE 13.1.

At random times, sometimes multiple times a minute, the USB3 device gets
disconnected. It does not matter if the device is mounted (in use) or
not.

Please see dmesg output:
----------------------------
[870461.269481] usb 4-3: new SuperSpeed USB device number 28 using xhci_hcd
[870461.281358] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa
[870461.281372] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[870461.281374] usb 4-3: Product: USB 3.0 Device
[870461.281376] usb 4-3: Manufacturer: Intenso
[870461.281378] usb 4-3: SerialNumber: 31800000000000003E38
[870461.282007] usb-storage 4-3:1.0: USB Mass Storage device detected
[870461.282089] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000
[870461.282167] scsi36 : usb-storage 4-3:1.0
[870462.284210] scsi 36:0:0:0: Direct-Access     Intenso  USB 3.0 Device   0    PQ: 0 ANSI: 6
[870462.284401] sd 36:0:0:0: Attached scsi generic sg6 type 0
[870464.199577] sd 36:0:0:0: [sdf] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[870464.199581] sd 36:0:0:0: [sdf] 4096-byte physical blocks
[870464.199874] sd 36:0:0:0: [sdf] Write Protect is off
[870464.199877] sd 36:0:0:0: [sdf] Mode Sense: 43 00 00 00
[870464.200155] sd 36:0:0:0: [sdf] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[870464.221691]  sdf: sdf1 sdf2 sdf3
[870464.222938] sd 36:0:0:0: [sdf] Attached SCSI disk
[870549.477048] usb 4-3: USB disconnect, device number 28
[870549.538986] sd 36:0:0:0: [sdf] Synchronizing SCSI cache
[870549.539025] sd 36:0:0:0: [sdf]  
[870549.539028] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[870549.539211] usb 4-3: Set SEL for device-initiated U1 failed.
[870549.539214] usb 4-3: Set SEL for device-initiated U2 failed.
[870549.745153] usb 4-3: new SuperSpeed USB device number 29 using xhci_hcd
[870549.756736] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa
[870549.756743] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[870549.756746] usb 4-3: Product: USB 3.0 Device
[870549.756748] usb 4-3: Manufacturer: Intenso
[870549.756751] usb 4-3: SerialNumber: 31800000000000003E38
[870549.757361] usb-storage 4-3:1.0: USB Mass Storage device detected
[870549.757408] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000
[870549.757443] scsi37 : usb-storage 4-3:1.0
[870550.758808] scsi 37:0:0:0: Direct-Access     Intenso  USB 3.0 Device   0    PQ: 0 ANSI: 6
[870550.758971] sd 37:0:0:0: Attached scsi generic sg6 type 0
[870550.759173] sd 37:0:0:0: [sdf] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[870550.759175] sd 37:0:0:0: [sdf] 4096-byte physical blocks
[870550.759432] sd 37:0:0:0: [sdf] Write Protect is off
[870550.759434] sd 37:0:0:0: [sdf] Mode Sense: 43 00 00 00
[870550.760176] sd 37:0:0:0: [sdf] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[870550.798929]  sdf: sdf1 sdf2 sdf3
[870550.799953] sd 37:0:0:0: [sdf] Attached SCSI disk
[870566.253742] usb 4-3: USB disconnect, device number 29
[870566.254760] sd 37:0:0:0: [sdf] Synchronizing SCSI cache
[870566.254792] sd 37:0:0:0: [sdf]  
[870566.254795] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[870566.254990] usb 4-3: Set SEL for device-initiated U1 failed.
[870566.254994] usb 4-3: Set SEL for device-initiated U2 failed.
[870566.460920] usb 4-3: new SuperSpeed USB device number 30 using xhci_hcd
...
----------------------------

Reproducible: Sometimes

Steps to Reproduce:
1. Attach USB3 disk to USB3 port

Actual Results:  
Device gets disconnected randomly (sometimes even during use)

Expected Results:  
Device should stay connected while plugged in

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/10

------------------------------------------------------------------------
On 2014-03-13T09:23:43+00:00 Tiwai-r wrote:

Oliver, another git for you.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/11

------------------------------------------------------------------------
On 2014-03-13T09:40:32+00:00 Oneukum wrote:

Looks like you might need 140e3026a57ab7d830dab2f2c57796c222db0ea9
This issue affects only some HCDs. Please provide the output of "lspci -vvvk"

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/12

------------------------------------------------------------------------
On 2014-03-13T09:55:52+00:00 Graymark wrote:

I added my address to the CC: list because something similar happens to me.  I
have two 4GB seagate USB3 "desktop expansion drives" which change device (say
from sdc to sdd) if they are being written to _very_ slowly (an image copy of
my mostly zeroed Win8 partition compressed by xz for instance).  Otherwise they
behave perfectly well - never as much as a burp.  My approach to my problem is
"don't do that then" so I have not bothered to report the bug (and like I said
my bug is only _slightly_ similar -- apart from complaining that the drive it
was writing to has "disappeared" the kernel does not log any other errors.)  My
drives never "disconnect" when not not being used, or when read or written to
at "normal" (very fast!) speeds.  (Just my 2 cents worth -- I didn't want to
distract attention from this rather different bug by mentioning this before.)

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/13

------------------------------------------------------------------------
On 2014-03-13T10:58:23+00:00 Joschibrauchle wrote:

Created an attachment (id=581976)
Output of 'lspci -vvvk'

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/14

------------------------------------------------------------------------
On 2014-03-13T15:34:59+00:00 Oneukum wrote:

Please try the test kernel at
https://build.opensuse.org/project/monitor?project=home%3Aoneukum%3Abnc864866a

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/15

------------------------------------------------------------------------
On 2014-03-13T15:36:06+00:00 Oneukum wrote:

(In reply to comment #4)
> Created an attachment (id=581976) [details]
> Output of 'lspci -vvvk'

This is not the affected HCD. So it may be:
http://comments.gmane.org/gmane.linux.usb.general/101512
The test kernel includes the proposed, untested patch.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/16

------------------------------------------------------------------------
On 2014-03-14T12:45:35+00:00 Joschibrauchle wrote:

Unfortunately the test kernel does not fix the bug, see:

----------------------
[   89.544267] usb 4-3: USB disconnect, device number 2
[   89.544898] sd 6:0:0:0: [sdb] Synchronizing SCSI cache
[   89.544956] sd 6:0:0:0: [sdb]  
[   89.544958] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[   89.545052] usb 4-3: Set SEL for device-initiated U1 failed.
[   89.545053] usb 4-3: Set SEL for device-initiated U2 failed.
[   92.965861] usb 4-3: new SuperSpeed USB device number 3 using xhci_hcd
[   92.977711] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa
[   92.977716] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[   92.977729] usb 4-3: Product: USB 3.0 Device
[   92.977731] usb 4-3: Manufacturer: Intenso
[   92.977733] usb 4-3: SerialNumber: 31800000000000003E38
[   92.978349] usb-storage 4-3:1.0: USB Mass Storage device detected
[   92.978435] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000
[   92.978481] scsi9 : usb-storage 4-3:1.0
[   93.981618] scsi 9:0:0:0: Direct-Access     Intenso  USB 3.0 Device   0    PQ: 0 ANSI: 6
[   93.981793] sd 9:0:0:0: Attached scsi generic sg2 type 0
[   95.233545] sd 9:0:0:0: [sdb] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[   95.233548] sd 9:0:0:0: [sdb] 4096-byte physical blocks
[   95.233853] sd 9:0:0:0: [sdb] Write Protect is off
[   95.233857] sd 9:0:0:0: [sdb] Mode Sense: 43 00 00 00
[   95.234134] sd 9:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   95.247774]  sdb: sdb1 sdb2 sdb3
[   95.249078] sd 9:0:0:0: [sdb] Attached SCSI disk
[  295.886411] usb 4-3: USB disconnect, device number 3
[  295.886939] sd 9:0:0:0: [sdb] Synchronizing SCSI cache
[  295.887031] sd 9:0:0:0: [sdb]  
[  295.887034] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[  295.887138] usb 4-3: Set SEL for device-initiated U1 failed.
[  295.887140] usb 4-3: Set SEL for device-initiated U2 failed.
[  296.092510] usb 4-3: new SuperSpeed USB device number 4 using xhci_hcd
[  296.103979] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa
[  296.103981] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  296.103983] usb 4-3: Product: USB 3.0 Device
[  296.103984] usb 4-3: Manufacturer: Intenso
[  296.103986] usb 4-3: SerialNumber: 31800000000000003E38
[  296.104600] usb-storage 4-3:1.0: USB Mass Storage device detected
[  296.104652] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000
[  296.104680] scsi10 : usb-storage 4-3:1.0
[  297.107297] scsi 10:0:0:0: Direct-Access     Intenso  USB 3.0 Device   0    PQ: 0 ANSI: 6
[  297.107654] sd 10:0:0:0: [sdb] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[  297.107656] sd 10:0:0:0: [sdb] 4096-byte physical blocks
[  297.107786] sd 10:0:0:0: Attached scsi generic sg2 type 0
[  297.107917] sd 10:0:0:0: [sdb] Write Protect is off
[  297.107928] sd 10:0:0:0: [sdb] Mode Sense: 43 00 00 00
[  297.108172] sd 10:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[  297.109296]  sdb: sdb1 sdb2 sdb3
[  297.110307] sd 10:0:0:0: [sdb] Attached SCSI disk
st-brauchle:/home/brauchle # uname -a
Linux st-brauchle 3.11.10-1.g17fc0f0-desktop #1 SMP PREEMPT Thu Mar 13 09:14:49 UTC 2014 (17fc0f0) x86_64 x86_64 x86_64 GNU/Linux
----------------------

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/17

------------------------------------------------------------------------
On 2014-03-15T08:59:16+00:00 Oneukum wrote:

Please provide the log from the moment of first plug in onwards

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/18

------------------------------------------------------------------------
On 2014-03-15T11:55:19+00:00 Joschibrauchle wrote:

Which log do you mean exactly? dmesg output?
Is there anything I can do to provide a more verbose log?

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/19

------------------------------------------------------------------------
On 2014-03-15T14:06:43+00:00 Joschibrauchle wrote:

This is dmesg from the initial plug in:

[  110.249771] usb 4-4: new SuperSpeed USB device number 2 using xhci_hcd
[  110.261313] usb 4-4: New USB device found, idVendor=174c, idProduct=55aa
[  110.261318] usb 4-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  110.261322] usb 4-4: Product: USB 3.0 Device
[  110.261325] usb 4-4: Manufacturer: Intenso
[  110.261328] usb 4-4: SerialNumber: 31800000000000003E38
[  110.261980] usb-storage 4-4:1.0: USB Mass Storage device detected
[  110.262020] usb-storage 4-4:1.0: Quirks match for vid 174c pid 55aa: 400000
[  110.262039] scsi8 : usb-storage 4-4:1.0
[  111.264363] scsi 8:0:0:0: Direct-Access     Intenso  USB 3.0 Device   0    PQ: 0 ANSI: 6
[  111.264513] sd 8:0:0:0: Attached scsi generic sg7 type 0
[  113.180356] sd 8:0:0:0: [sdg] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[  113.180359] sd 8:0:0:0: [sdg] 4096-byte physical blocks
[  113.180661] sd 8:0:0:0: [sdg] Write Protect is off
[  113.180664] sd 8:0:0:0: [sdg] Mode Sense: 43 00 00 00
[  113.180910] sd 8:0:0:0: [sdg] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[  113.201961]  sdg: sdg1 sdg2 sdg3
[  113.202944] sd 8:0:0:0: [sdg] Attached SCSI disk

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/20

------------------------------------------------------------------------
On 2014-03-15T14:12:13+00:00 Joschibrauchle wrote:

This from the first actual unplug event:

[  469.850589] usb 4-4: USB disconnect, device number 2
[  469.851354] sd 8:0:0:0: [sdg] Synchronizing SCSI cache
[  469.851511] sd 8:0:0:0: [sdg]  
[  469.851514] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[  469.852256] usb 4-4: Set SEL for device-initiated U1 failed.
[  469.852259] usb 4-4: Set SEL for device-initiated U2 failed.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/21

------------------------------------------------------------------------
On 2014-04-23T13:14:30+00:00 Joschibrauchle wrote:

Is there any update on this problem?
It keeps happening randomly for me, and makes working with the USB device somewhat cumbersome.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1271268/comments/22


** Changed in: linux (Suse)
       Status: Unknown => Confirmed

** Changed in: linux (Suse)
   Importance: Unknown => Medium

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1271268

Title:
  174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB
  3.0 dock with XHCI Enabled

Status in “linux” package in Ubuntu:
  Triaged
Status in “linux” package in Debian:
  Fix Released
Status in “linux” package in Suse:
  Confirmed

Bug description:
  I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will not automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If I disable XHCI in the BIOS, it automounts normally. I've tried an external USB 3.0 enclosure and two different brands of USB 3.0 HDD docks (that use different chipsets) with the 1 TB drive and it still will not automount. Dmesg shows the following when the drive is turned on:
  [10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
  [10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
  [10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [10823.816250] usb 4-5.3: Product: AS2105
  [10823.816255] usb 4-5.3: Manufacturer: ASMedia
  [10828.823853] usb 4-5.3: can't set config #1, error -110

  WORKAROUND: Disable XHCI in the BIOS, but this runs at USB 2.0 speeds
  using EHCI.

  I actually thought the 1 TB drive was bad, and I RMA'd it to Western
  Digital, but the replacement drive fails with the same error message.
  I have a couple of Western Digital 500 GB drives that work just fine
  in the same HDD dock with XHCI enabled. All the drives were formatted
  in Ubuntu 13.10 using LUKS via the Disks Utility. I have tried various
  settings in the BIOS (XHCI set at Smart Auto, Auto, and Manual) but
  they make no difference. I found an old bug report with the same
  "can't set config #1, error -110" error message that recommended
  adding "pci=nomsi" to Grub, but that did not work either.

  Upstream URL: permalink.gmane.org/gmane.linux.usb.general/101979

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-15-generic 3.11.0-15.23
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jsherman   2017 F.... pulseaudio
   /dev/snd/controlC0:  jsherman   2017 F.... pulseaudio
   /dev/snd/pcmC0D1p:   jsherman   2017 F...m pulseaudio
  CurrentDmesg:
   [   81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
   [   81.782396] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   81.782532] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
   [   85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
   [   85.304039] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
  Date: Tue Jan 21 09:43:25 2014
  HibernationDevice: RESUME=UUID=ea044d07-2ac1-43ee-8d34-3b5df6559f94
  InstallationDate: Installed on 2013-12-16 (35 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
  MarkForUpload: True
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-15-generic N/A
   linux-backports-modules-3.11.0-15-generic  N/A
   linux-firmware                             1.116
  RfKill:

  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F7
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z87X-UD3H-CF
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/03/2013:svnGigabyteTechnologyCo.,Ltd.:pnZ87X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: Z87X-UD3H
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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References

[Bug 1271268] [NEW] 1 TB External USB 3.0 Drive Fails to Automount with XHCI Enabled
From: linux4me, 2014-01-21