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Message #69878
[Bug 1337579] Re: HP Elitebook 8560w sometimes freezes when it should suspend to RAM
Arne Henningsen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc3
This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
As well, please remove the tag:
needs-upstream-testing
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Tags added: latest-bios-f.42
** Attachment removed: "sudo lspci -vnvn > lspci-vnvn.log"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1337579/+attachment/4144978/+files/lspci-vnvn.log
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1337579
Title:
HP Elitebook 8560w sometimes freezes when it should suspend to RAM
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Sometimes when I want to suspend my HP Elitebook 8560w to RAM by
pressing "fn + f3" or by clicking on "Sleep" in the KDE menu, the
computer starts the suspension process but it does not turn off.
Instead, a black screen with white letters is shown (I removed the
numbers in square brackets before each line):
PM: Syncing filesystems ... done.
PM: Preparing system for mem sleep
Freezing user space processes ... (elapsed 0.001 seconds) done.
Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
PM: Entering mem sleep
Suspending console(s) (use no_console_suspend to debug)
_
The only thing on that the computer reacts is to press the power
button for 3-5 seconds which turns the computer (completely) off so
that it cannot resume but has to reboot. I have this computer since
November 2011 and I had always the latest Kubuntu version installed.
The bug never happened until and including Kubuntu 13.10. However, it
occurs on average at every 5th to 10th suspend to RAM since I upgraded
to Kubuntu 14.04. I have updated the BIOS to the latest version but
this did not change anything.
cat /proc/version_signature
Ubuntu 3.13.0-30.54-generic 3.13.11.2
uname -a
Linux arne-HP-EB-8560w 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9
22:45:01 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
sudo lspci -vnvn > lspci-vnvn.log
(file attached)
It seems that I can only attach one file at a time. I will attach files with further information in a moment.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.54
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: arne 9200 F.... pulseaudio
/dev/snd/controlC0: arne 9200 F.... pulseaudio
CurrentDesktop: KDE
Date: Thu Jul 3 23:12:25 2014
HibernationDevice: RESUME=UUID=08bb2f64-b80f-4404-85fe-4ff46032523a
InstallationDate: Installed on 2012-02-12 (872 days ago)
InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP EliteBook 8560w
ProcFB:
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=02589bfc-045e-4404-a7fd-e12187b32039 ro quiet splash
RelatedPackageVersions:
linux-restricted-modules-3.13.0-30-generic N/A
linux-backports-modules-3.13.0-30-generic N/A
linux-firmware 1.127.4
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-05-01 (63 days ago)
dmi.bios.date: 07/15/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SVD Ver. F.42
dmi.board.name: 1631
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 01.3D
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.42:bd07/15/2013:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001D02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.3D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8560w
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard
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