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[Bug 1337579] Re: HP Elitebook 8560w sometimes freezes when it should suspend to RAM

 

Arne Henningsen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-f.42

** Attachment removed: "sudo lspci -vnvn > lspci-vnvn.log"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1337579/+attachment/4144978/+files/lspci-vnvn.log

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1337579

Title:
  HP Elitebook 8560w sometimes freezes when it should suspend to RAM

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Sometimes when I want to suspend my HP Elitebook 8560w to RAM by
  pressing "fn + f3" or by clicking on "Sleep" in the KDE menu, the
  computer starts the suspension process but it does not turn off.
  Instead, a black screen with white letters is shown (I removed the
  numbers in square brackets before each line):

  PM: Syncing filesystems ... done.
  PM: Preparing system for mem sleep
  Freezing user space processes ... (elapsed 0.001 seconds) done.
  Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
  PM: Entering mem sleep
  Suspending console(s) (use no_console_suspend to debug)
  _

  The only thing on that the computer reacts is to press the power
  button for 3-5 seconds which turns the computer (completely) off so
  that it cannot resume but has to reboot. I have this computer since
  November 2011 and I had always the latest Kubuntu version installed.
  The bug never happened until and including Kubuntu 13.10. However, it
  occurs on average at every 5th to 10th suspend to RAM since I upgraded
  to Kubuntu 14.04. I have updated the BIOS to the latest version but
  this did not change anything.

  
  cat /proc/version_signature

  Ubuntu 3.13.0-30.54-generic 3.13.11.2

  
  uname -a

  Linux arne-HP-EB-8560w 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9
  22:45:01 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

  
  sudo lspci -vnvn > lspci-vnvn.log

  (file attached)

  
  It seems that I can only attach one file at a time. I will attach files with further information in a moment.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-30-generic 3.13.0-30.54
  ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  arne       9200 F.... pulseaudio
   /dev/snd/controlC0:  arne       9200 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Thu Jul  3 23:12:25 2014
  HibernationDevice: RESUME=UUID=08bb2f64-b80f-4404-85fe-4ff46032523a
  InstallationDate: Installed on 2012-02-12 (872 days ago)
  InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  MachineType: Hewlett-Packard HP EliteBook 8560w
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=02589bfc-045e-4404-a7fd-e12187b32039 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-30-generic N/A
   linux-backports-modules-3.13.0-30-generic  N/A
   linux-firmware                             1.127.4
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-05-01 (63 days ago)
  dmi.bios.date: 07/15/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68SVD Ver. F.42
  dmi.board.name: 1631
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 01.3D
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.42:bd07/15/2013:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001D02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.3D:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8560w
  dmi.product.version: A0001D02
  dmi.sys.vendor: Hewlett-Packard

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