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[Arne Henningsen <arne.henningsen@xxxxxxxxx>]

Public bug reported:

Sometimes when I want to suspend my HP Elitebook 8560w to RAM by
pressing "fn + f3" or by clicking on "Sleep" in the KDE menu, the
computer starts the suspension process but it does not turn off.
Instead, a black screen with white letters is shown (I removed the
numbers in square brackets before each line):

PM: Syncing filesystems ... done.
PM: Preparing system for mem sleep
Freezing user space processes ... (elapsed 0.001 seconds) done.
Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
PM: Entering mem sleep
Suspending console(s) (use no_console_suspend to debug)
_

The only thing on that the computer reacts is to press the power button
for 3-5 seconds which turns the computer (completely) off so that it
cannot resume but has to reboot. I have this computer since November
2011 and I had always the latest Kubuntu version installed. The bug
never happened until and including Kubuntu 13.10. However, it occurs on
average at every 5th to 10th suspend to RAM since I upgraded to Kubuntu
14.04. I have updated the BIOS to the latest version but this did not
change anything.


cat /proc/version_signature

Ubuntu 3.13.0-30.54-generic 3.13.11.2


uname -a

Linux arne-HP-EB-8560w 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9
22:45:01 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux


sudo lspci -vnvn > lspci-vnvn.log

(file attached)


It seems that I can only attach one file at a time. I will attach files with further information in a moment.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.54
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  arne       9200 F.... pulseaudio
 /dev/snd/controlC0:  arne       9200 F.... pulseaudio
CurrentDesktop: KDE
Date: Thu Jul  3 23:12:25 2014
HibernationDevice: RESUME=UUID=08bb2f64-b80f-4404-85fe-4ff46032523a
InstallationDate: Installed on 2012-02-12 (872 days ago)
InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP EliteBook 8560w
ProcFB:
 
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=02589bfc-045e-4404-a7fd-e12187b32039 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-30-generic N/A
 linux-backports-modules-3.13.0-30-generic  N/A
 linux-firmware                             1.127.4
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-05-01 (63 days ago)
dmi.bios.date: 07/15/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SVD Ver. F.42
dmi.board.name: 1631
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 01.3D
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.42:bd07/15/2013:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001D02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.3D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8560w
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug trusty

** Attachment added: "sudo lspci -vnvn > lspci-vnvn.log"
   https://bugs.launchpad.net/bugs/1337579/+attachment/4144978/+files/lspci-vnvn.log

-- 
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https://bugs.launchpad.net/bugs/1337579

Title:
  HP Elitebook 8560w sometimes freezes when it should suspend to RAM

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Sometimes when I want to suspend my HP Elitebook 8560w to RAM by
  pressing "fn + f3" or by clicking on "Sleep" in the KDE menu, the
  computer starts the suspension process but it does not turn off.
  Instead, a black screen with white letters is shown (I removed the
  numbers in square brackets before each line):

  PM: Syncing filesystems ... done.
  PM: Preparing system for mem sleep
  Freezing user space processes ... (elapsed 0.001 seconds) done.
  Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
  PM: Entering mem sleep
  Suspending console(s) (use no_console_suspend to debug)
  _

  The only thing on that the computer reacts is to press the power
  button for 3-5 seconds which turns the computer (completely) off so
  that it cannot resume but has to reboot. I have this computer since
  November 2011 and I had always the latest Kubuntu version installed.
  The bug never happened until and including Kubuntu 13.10. However, it
  occurs on average at every 5th to 10th suspend to RAM since I upgraded
  to Kubuntu 14.04. I have updated the BIOS to the latest version but
  this did not change anything.

  
  cat /proc/version_signature

  Ubuntu 3.13.0-30.54-generic 3.13.11.2

  
  uname -a

  Linux arne-HP-EB-8560w 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9
  22:45:01 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

  
  sudo lspci -vnvn > lspci-vnvn.log

  (file attached)

  
  It seems that I can only attach one file at a time. I will attach files with further information in a moment.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-30-generic 3.13.0-30.54
  ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  arne       9200 F.... pulseaudio
   /dev/snd/controlC0:  arne       9200 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Thu Jul  3 23:12:25 2014
  HibernationDevice: RESUME=UUID=08bb2f64-b80f-4404-85fe-4ff46032523a
  InstallationDate: Installed on 2012-02-12 (872 days ago)
  InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  MachineType: Hewlett-Packard HP EliteBook 8560w
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=02589bfc-045e-4404-a7fd-e12187b32039 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-30-generic N/A
   linux-backports-modules-3.13.0-30-generic  N/A
   linux-firmware                             1.127.4
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-05-01 (63 days ago)
  dmi.bios.date: 07/15/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68SVD Ver. F.42
  dmi.board.name: 1631
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 01.3D
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.42:bd07/15/2013:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001D02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.3D:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8560w
  dmi.product.version: A0001D02
  dmi.sys.vendor: Hewlett-Packard

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